Customer Ratings & Reviews
- Model:
- G15CX-B10
- SKU:
- 6401068
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers find value in the ROG Gaming Desktop's high performance and powerful GPU, frequently praising its quiet operation and ease of setup. However, some users reported issues with the cooling system, RAM configuration, and fans, while others expressed concerns about the price and power supply. The overall experience appears to be positive for many, but potential buyers should be aware of these reported drawbacks.
This summary was generated by AI based on customer reviews.
Upgrading work computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we needed a new computer to broaden our capabilities at work.
I would recommend this to a friendGreat value for the price!!!!!!!!!!!!!!!!!!!!!!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendFortnite king
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this for my son for Christmas and he live it
I would recommend this to a friendGaming pc
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very high quality. Definitely great buy. Great deal.
I would recommend this to a friendGood Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy, enough said. I definitely recommend it!
I would recommend this to a friendIt is has beautiful graphics it runs very smooth.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10 outta 10 would recommend again very beautiful piece.
I would recommend this to a friendGood but wanted 10th gen i7
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice desktop but I had hoped it would come with a 10th gen i7.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the honest feedback, I will be letting the related department know about this concern for continuous improvements to the product line. If you have any technical issue,
feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Price
Very disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I was expecting at all. A little overpriced for the quality you get . Games look better on my Xbox series X than it does on this. FPS is Barely getting 120 on warzone . Very disappointed. Refunded
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Derek,
We are terribly sorry for the issues you've experienced with the device and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Did not last 30 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had this computer for 30 days and the graphics card goes bad. Had to return. Went from very happy to totally not happy. Lucky I am an Elite member with Best Buy and I could just return it. So search continues.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the graphics card. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements. We do have some excellent model that will suit your needs.
If you wish to discuss with us, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Cooling System Doesn't Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, it did not come with an operating system, so it would turn on but not start. Secondly, after buying my own operating system, the computer runs hot. This is the second gaming computer I have had to purchase and return to Best Buy due to faulty cooling systems. I don't think there 'gaming' computers are any good.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear thegamerguy7777,
I'm sorry to hear that your machine did not come with Windows installed, and that the cooling failed. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Can you please send me your serial number? I need to investigate your case for quality control. There is no reason that the machine should have been sent to you without an operating system. Please reach out to me at [email protected] and include case #N200754627 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
2K Brick
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the PC not too long ago and it came the next day so thats a plus. Even though it came past 9 PM.. Anyways I set it up and it doesn't turn on. I get disappointed but decide to try again 30 minutes later and it works. I eventually set everything up but then not even 5 minutes into me updating the pc it randomly blue screens and upon turning it back on it then proceeds to show nothing and appear competely broken. Would not recommend buying h less you want to spend your money on a 2k brick with defective hardware. I returned the pc the next day.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry for the issues you've had with the device and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better. We are recommending completing a system reset on the device.
1. Click the "Start" button.
2. Click "Settings".
3. Click "Update & security".
4. Click "Recovery" then select "Reset this PC".
5. Click "Get started". Click "Remove everything".
6. Click "Reset".
We truly appreciate your feedback. If you need any further assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
I just don’t know.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this PC, and picked it up last Friday on January 29, 2021. It’s is now February 2, 2021 and it’s not going past the ROG screen. I foresee me returning this by the return date.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. We would recommend that you perform a hard reset on this model. If the issue persist, we would recommend that you reach out to BestBuy to get a replacement. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Highly upset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a execellent open box, waited almost two weeks for it, it came, I opened the box, couldn’t turn it on, went to geek squad, they turned it on, I took back home, realized a amd software was downloaded in it, saw that the graphic card was a cheap amd graphics card, and went through hell and back returning it after the 2 be store. Long story short, past owner scrapped the graphics card and switched it and I dealt with the repercussions, who ever checks these PCs for its original parts, do your job better. Spent almost 2k
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand your disappointment and the inconvenience this may have caused you.
All brand-new and products refurbished or recertified by ASUS undergo intensive quality control testing and inspections, this is a random problem.
Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Power supply
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash dont even bother buying these the power supply with the Graphis card just dont work and keeps restarting your pc
No, I would not recommend this to a friend - Cons mentioned:Cooling
Overheats
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE PC DO NOT BUY. after being turned on for 3 hours it is so hot that it is thermo throttling at 60% speed
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FadedLake64040,
I'm sorry to hear that you are having overheating problems with this machine. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. What kind of temperatures are you seeing, and which components are overheating? Please reach out to me at cl-lane@asus.com and include case #N2101044686 in your email for reference. I'd be happy to help you troubleshoot this issue in more detail.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Cons mentioned:Fan
Dead on arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.D.O.A was excited to turn it on and it doesn’t connect to monitor ... and one of the fans doesn’t even turn on
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Renan,
We are terribly sorry you received the device DOA and for the inconvenience this has caused you.
ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We are recommending to have the unit return to Best Buy and request a replacement once you're within the return time period. This model also comes with warranty coverage for any issue that you may experience. You can also have the unit send to ASUS for repairs. A Return Merchandise Authorization (RMA) can be created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to our customer support team.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Never buying Asus again
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this computer a little over two years now and I hardly play it, Maybe one weekend out of the month. The graphics card was replaced within the first year. Luckily I had manufactures insurance. Now a few months later the computer is broken again. I'm over this computer, I can't even use it anymore because it freezes within the first 5 minutes.
No, I would not recommend this to a friendDefect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I imagine it would be a good computer if the one I got wasn't defective. Motherboard failure.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the motherboard is defective, is it unable to boot? You can explain this matter to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Didn’t work, new too.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.0 stars. Bought it brand new for it not to work. Three things Rear exhaust fan wasn’t working Display port had no signal PC would turn on and shut off by itself. Seemed like the motherboard might have been faulty. And to only have 15 days to return it while it is sent out to be fixed isn’t very good. Maybe I just receive a bad one. Brought it in an hour after just having it in my home
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ideally,
Thank you for bringing this to our attention and I certainly understand your frustration. Please know, that all ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. If you need any assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is N2103052037.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Buy a warranty because she'll be burnt up quick
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The components dont seem bad at face value but the thermal throttle that this prebuilt has while doing just about anything, the lack of fans and bad case build is not what id want to put almost $2k in after tax, the motherboard comes locked out, and the overall thought process behind this build is lacking.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ktmb,
We are truly sorry for the issues you've had with the device and the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support