Customer Ratings & Reviews
- Model:
- G15CX-B10
- SKU:
- 6401068
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers find value in the ROG Gaming Desktop's high performance and powerful GPU, frequently praising its quiet operation and ease of setup. However, some users reported issues with the cooling system, RAM configuration, and fans, while others expressed concerns about the price and power supply. The overall experience appears to be positive for many, but potential buyers should be aware of these reported drawbacks.
This summary was generated by AI based on customer reviews.
Not happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud fan. Whole thing crashed 15 months after purchase. I’m not a tech nerd. This was a purchase for my 11 year old son to game with. I couldn’t even get it to do a factory reset. It said “Additional free space is needed on the drive where Windows is installed.” Can’t free up space because the computer not working. Can’t remove windows
No, I would not recommend this to a friendcrashes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like the desktop, it kept crashing when my son would play most games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the unit is crashing. This is absolutely not the kind of experience we want any of our customers to have. Have you updated the OS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015588/
Troubleshooting - https://www.asus.com/support/FAQ/1042499/
Not powering up after 6 days...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer under the impression I was getting quality. Not even a full week into ownership and the computer won’t even turn on. This is now going to be a extreme inconvenience for me, between going through the hassle of returning it or repairing it. I spent this kind of money to avoid this exact scenario...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the unit is unable to power on after 6 days of usage. This is absolutely not the kind of experience we want any of our customers to have. Have you tried to use a different power supply? Did you try to reset the CMOS? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Asus garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have 2 pc games on drive when attempting to download 3rd got error disc full. 2nd pc bought from asus corrupt out of box, will be returning and wont be a 3rd.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Phil,
I'm sorry to hear that you had issues with two of these machines. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. How much storage space did the drive have before installing the games, and how large were the games? What kind of corruption issues were you having? I understand that you have returned the units, but I would like to investigate your cases for quality control. Please reach out to me at [email protected] and include case #N200741905 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
eh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good for its price most games don't get constant fps.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Malachi,
We are terribly sorry for the issue you're having with the device and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
DOA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super excited to boot this power house up yet... it doesn’t boot up. When trying to boot up fans sound like they’re about to lift off a aircraft carrier and fly into battle. After a few seconds of what sounds like a jet engine it crashes and shuts off.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CodeMonkey,
I'm sorry to hear that your machine is failing to boot. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I'd be happy to help you boot the machine with some remote troubleshooting. Please reach out to me at cl-lane@asus.com and include case #N2102033266 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Disappointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I regret this purchase. Maybe I just got a lemon, but it has not performed at all like it’s supposed to. I’ve update all drivers. All updates required. And yet I get 50 frames per second playing warzone
No, I would not recommend this to a friendComputer won’t last 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only works just long enough to get past the manufacturers warranty before motherboard stops sending any input to all peripherals.
No, I would not recommend this to a friendGPU over heat
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 8 moth , my computer Shut down every time when I play game . GPU over heat . Have to play game with side cover open then play like 4 hours , then over heat .
No, I would not recommend this to a friendgarbage!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst piece of garbage i have ever gotten have had this computer for less than 2 years and cant even use it
No, I would not recommend this to a friendPower Button Issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new and the power would not turn on. That is correct the POWER button would not turn and yes the wall outlet had power.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nonya,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. Please perform a hard restart
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
If the issue persist, we would recommend that you have this device sent in to Best Buy for servicing.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this on the day I paid it off it stopped working so just a big waste of money
No, I would not recommend this to a friendNot good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t buy if you play Fortnite this thing for some reason will not load up Fortnite and crashes a ton of time’s.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the game crashes a lot. This is not the type of experience we want any of our customers to have. Have you reached out to the game developer support team? Usually, this might be an issue on the software end. Have you updated the graphics driver and installed all the prerequisite software packages? If you need further assistance, please attach a screenshot of the error at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ran at 100 % cpu usage when playing war zone. Maybe good for just an everyday computer but don’t buy for a gaine pc...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the CPU running at 100% while gaming. Usually, this is possibly seen that the game will take up a lot of CPU usage. For the best performance, please ensure to close all background apps and keep your Windows up to date. For further troubleshooting,
feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Broken before opened
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came broken out of the box. Very big disappointment and was returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vicdylan,
We are terribly sorry the device broke out of the box and for the inconvenience this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Not impressed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brand new computer worked for 3 days, then the GPU died.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Luna,
I'm sorry to hear that your machine failed after 3 days. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If the unit is not booting, please contact Best Buy customer service for a return or a warranty repair. I will also forward your feedback to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2103079852 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Pros mentioned:Performance, Speed
Good Prebuilt Gaming PC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good choice for a pre-built gaming computer. The i7-9700K processor can handle the load, and the 16 MB of RAM, while not optimal, is acceptable, and can be doubled to 32 MB by adding a second RAM chip. For me, what tipped the scale on buying a pre-built instead of custom building a new PC was the price and availability on graphics cards. Thanks to the cryptocurrency craze, good quality GPUs were simply not available at a reasonable cost. At the time I was shopping, I could not find an RTX 2080 Super (like the one that iss installed in this computer) for under $1,100 (USD). For another $500 I was able to get the whole system. Seriously, my old desktop has an MSI Radeon 6770 based graphics card, new in 2011. The same card was selling online for over $225! The ROG case could use another cooling fan or two, or a liquid cooler if you want to overclock the CPU and GPU. But if you are running default settings, the case cooling is adequate. Pros - Good performance, great value, can be overclocked and upgraded. Cons - it's a prebuilt. But it's an ASUS ROG Strix, so it's solid.
I would recommend this to a friend - Pros mentioned:Performance
Great for the price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer has held up for years. Of course as games continue to improve the only thing needed was to add more ram.
I would recommend this to a friend - Pros mentioned:Performance
Ok option
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for almost 4yrs it’s been pretty solid and overall good to me.
No, I would not recommend this to a friend - Pros mentioned:Performance
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome pc been with it for 3 years and never had an issue love it
I would recommend this to a friend