Customer Ratings & Reviews
- Model:
- ROG MAXIMUS Z790 HERO
- SKU:
- 6523718
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers love the ROG Maximus Z790 Hero motherboard's performance and overclocking capabilities, citing its stability and ease of use, especially with the AI overclocking feature. Many appreciate the attractive RGB lighting and the well-thought-out design. However, some customers find the price to be high and note potential compatibility issues with RAM, requiring BIOS updates and manual configuration.
This summary was generated by AI based on customer reviews.
Do not buy ASUS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage moutherboard. Failed 3 hours out of the box. Do not buy ASUS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris Semi,
We sincerely apologize for the issues you've faced with the motherboard and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Please allow us to make your experience with ASUS a better one.
Considering the description of the issue, it seems to be a defect. We recommend contacting the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2302017597-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Be cautious - no warranty with BestBuy purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this board back in March - came up flawless and performed awesome... until it failed. At roughly two months the DIMMs started failing. Ultimately 3 of 4 failed and the system would not boot while using any of these DIMM slots. Some research shows this is a known issue with this board. PROBLEM is... ASUS will not accept warranty RMAs on boards purchased from BestBuy. You need to call the "Geek Squad". Did so.. and got a huge run around. They wanted me to bring in the entire 75lb case so they could "test it". Finally got a guy to come to the house and he confirmed my testing... and approved the return. So I have to go to the store and they take it back as an "exception" - not a warranty return and RMA. AND will only give me STORE CREDIT? Are you kidding?? Fortunately, they had the board in warehouse inventory and it's being shipped. Great board with it works. Nightmare with BestBuy if there is a warranty issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GaryS,
We certainly understand your disappointment and the inconvenience this may have caused.
ASUS provides warranty coverage. We recommend that you send the motherboard in for service in order to determine if this is a motherboard issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Has many features and a few actually work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thunderbolt speeds are very slow and the ethernet will not connect. Technical support at Asus is an oxymoron.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tcttcf,
Please accept our apologies for the problems you encountered with the motherboard and our support team, as well as any inconvenience caused. This is not the quality of products or services we aim to provide and it's not the norm. To further investigate the problems you're experiencing, please send us an email at [email protected] and include the case number " N2409021169-0001" as a reference. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
