Customer Ratings & Reviews
- Model:
- ROG Raikiri Pro
- SKU:
- 6541828
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the high-quality build, comfortable feel, and extensive customization options of the ROG Raikiri Pro Wireless Controller. Many appreciate the OLED display and long battery life, but some find the back buttons unusual and the size smaller than expected. Concerns were also raised regarding wireless functionality with certain consoles and the overall build quality compared to competitors.
This summary was generated by AI based on customer reviews.
Great Controller
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, RGB lighting looks good. Easy pairing to my computer.
I would recommend this to a friendwhat a shame
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.junk bought it came home to use it right away can only connect to the computer with the usb dongle it will not pair via bluetooth i have followed the instructions with the controler and nothing the pair butten dose nothing i can hold it for 10 seconds or 1 min it simply does nothing. probably gonna return it for a ps5 pro controler they connect every time no problem...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeff,
We sincerely apologize for the issues you've faced with the ROG Raikiri Pro and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. Before returning the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306003234-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Build quality, Wireless
Dont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced “designed for xbox” only connects with wires feels cheap and light
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Isaiahc,
It is unfortunate to hear that the ROG Raikiri Pro did not live up to your expectations. We appreciate your feedback and would like to hear from you regarding changes that you believe would make this a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306001137-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
ROG does it right!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great controller! Many options and adjustable selections.
I would recommend this to a friendDO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY 2 months after purchasing, the controller stopped turning on. After contacting ASUS, they said this item is SOLD AS-IS with no RMA available for an item purchased BRAND NEW. Item is showing under warranty on their own website, but RMA is not available. DO NOT BUY - HORRIBLE PRODUCT RELIABILITY
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JadeReviewer,
We're sorry about the power issue you're having with the controller and the inconvenience caused. This is not the quality of service we aim to provide and it's not a representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We take customer satisfaction seriously and strive to make every purchase experience with us a positive one. Allow us to make your experience with ASUS a better one.
We know getting your unit back in working order is vital, and we want to assure you that we can assist in resolving this issue. Please send us an email with the device serial number at [email protected] and include the case number "N2306001137-0025" as a reference so that we can further investigate this issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Sticks will drift. Not worth the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A controller this expensive without hall effect joysticks is unacceptable. Don't buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ColbyF,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Too expensive and not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and not great features, there's better options Ns
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear oscaraxl,
We are sorry to hear that you are not overall pleased with your ASUS product. We appreciate your feedback and would like to know what more we could do to improve on future models. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2306001137-0006" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
