Customer Ratings & Reviews
- Model:
- GT-AX11000 Pro
- SKU:
- 11442775
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.8 out of 5 stars
- Signal Strength
Rating 4.8 out of 5 stars
to a friend
Great buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was amazing and the customer service was top notch!!!
I would recommend this to a friendGreat router
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great router I do not of gaming and I needed the upgrade
I would recommend this to a friendGood gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a birthday gift for a friend. So far so good!
I would recommend this to a friendA+++++++
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A+++++++++++++++++++++++++++++++++++++++++++++++++
I would recommend this to a friendasus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good i like it its strong n does everything i need to do
I would recommend this to a friend
Great Buy!
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent buy! This product speeds all downloads.
I would recommend this to a friendWorth jt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes money to get great products sometimes……..
I would recommend this to a friendWorks Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Whole house has internet without issue.
I would recommend this to a friendASUS - ROG Rapture GT-AX11000 Pro Tri-band WiFi 6
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router works great. It reaches all over my home.
I would recommend this to a friendROUTER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this router. This was not as easy as I initially thought to set up but well worth the hassle.
I would recommend this to a friendGarbage router
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the biggest waste of money piece of garbage Asus has put out. I have had two of these and nothing but issues. If you have a large network, do not use. I have over 45 devices and roughly a quarter of them are hard wired, doesn't matter. Some devices cannot see each other, ridiculous lag, some phone apps can't reach the internet. I have 2 gig up and down connection, turned off all security on the router and still no dice. Garbage.
No, I would not recommend this to a friendIts been okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi keeps on dropping with this, great when works.
I would recommend this to a friendDead
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After less than a year this router died on me today
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Richard H,
We're sorry to hear that the router is unable to power on and we apologize for the inconvenience this has caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2309001638-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] ASUS router or adapter is No Power/No Boot/Power LED is not ON - https://www.asus.com/support/faq/1050634/
So Close
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This could have been so good. Everything was working flawlessly. When I try to put it in access point mode, it just stops working.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bruce Wayne23,
We sincerely apologize for the issues you've faced with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
We recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2309001638-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1048876/
Very limited VLAN functions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping to make use of the GT-AX11000 Pro VLAN firmware... Unfortunately at the time of this review, that option is only available in a year-old beta firmware that is behind current firmware inn other ways. The VLAN support that was available was limited and not what I was looking for. I ended up returning this very expensive router. I'm now running opnsense on a mini-pc with a couple WAPs and very happy with the setup.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SamuelJ,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
Should you need further assistance with other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good for a small home
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great if you’re on the same floor and within a certain distance “20 feet”. My house is in a L / J shape, 2 floors, 2900 sq, less than 25 items connected, router connected in the center, and it wouldn’t reach the far end of the house “both ends”.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the router, and we apologize for the connectivity issue you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2310030063-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but disappointed in the power for the price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Melissa W,
Thank you for sharing your feedback on this product and we apologize for the issues you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2309001638-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was ok it def what I was expecting it’s depending if
I would recommend this to a friendNot worth the money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.speeds can be super fast at times other time when the device is very close its still super slow have to do lots of restarts to work
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Peter L,
We sincerely apologize for the speed issue you've faced with the router and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2310030063-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
Terrible router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.starting slowing way down to be unusable after just a month. did everything from restarting to factory reset to fix it but nothing worked. hooked my old router back up and everything works great. for 350 dollars this is a expensive paper weight now. avoid this router! I will never buy asus again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dallas J,
We sincerely apologize for the issues you've faced with the Gaming Router and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand.
To troubleshoot the slow speed issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306015598-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/