Customer Ratings & Reviews
- Model:
- GT-AX6000
- SKU:
- 6501381
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the ROG Rapture GT-AX6000 Dual-Band Wi-Fi 6 Gaming Router for its exceptional speed, extensive range, and consistent performance, making it ideal for gaming. Users also find the setup process straightforward and the interface user-friendly. The router's strong signal strength and wide coverage are well-received, along with its fast connectivity and inclusion of 2.5G ports.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Speed
Speed boost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my product after I linked it up to my Xfinity Internet I actually had a boost and speed and for the first time ever, we actually hit 1426 whereas, without this router we were hitting less than 800mps. And we have purchased Xfinity one gig Internet plan and have never hit the whole gig until we got our ASUS. It was a little difficult to set up. We had to call the customer service for set up but after that we have not had a problem.
I would recommend this to a friend Very slow upload speeds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this ASUS ROG GT-AX6000 as an upgrade to my ASUS RT-AX82U mesh system. No issues with the previous router. I pay for 1Gbps/1Gbps up/down on fiber with Cat6 going to router and other clients. I’ve consistently gotten 3mbps upload speeds hardwired to one client. I’ve completed several firmware updates to include Merlin firmware. It did not fix the issue. Tested WiFi upload speeds to an AX client (iPhone 13 Pro) and was able to get an avg of 80mbps at the most. I contacted ASUS support to have my router repaired under manufacturer warranty. I was out of the return policy due to me being optimistic and waiting for firmware updates to rollout. I was hoping this was an isolated issue and possibly defective hardware. I’ve done plenty of research on the ASUS forums and Reddit. It is a known issue without a fix. I had detailed troubleshooting to rule out other variables such as my ISP and cables. Believe me, I wanted this router to work. I specifically noted in my troubleshooting notes to ASUS that to please do not send me a new unit and just test/repair this known issue. ASUS sent me a brand new router and no details on diag/tests being done. The current work around that I have found to work is to enable dual-WAN and set it to use WAN(2.5Gbs) port and Ethernet LAN 4. I set LAN 4 as primary and 2.5 WAN port as secondary. I left 2.5 WAN port unplugged. I now can have functioning 1Gbps up/down speeds. I don’t recommend this router (until they have a solid fix) for those that require >1.5Gbps up/down speeds from ISP. I work 100% remote with over 17 years experience in Cyber Security. My ASUS RT-AX82U performed as expected while waiting for my ASUS GT-AX6000 to be repaired. As of this writing, (22 Sept 2022) there are no known fix to this issue. I hope this review helps. Kind regards.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CyberDoc,
We're sorry to hear that you are having slow speeds on both Wired and Wireless connections. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Have you tried using a different Ethernet cable and does the issue persist with the replacement unit? Please follow the steps in the FAQ below.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2209024145-0002) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1011431
Rapture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great router with useful features for most optimal connection
I would recommend this to a friendWorth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ROG router has a rock-solid connection and a breeze to install.
I would recommend this to a friendWorks like a router
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does its job. Painless setup and provides good QOS options
I would recommend this to a friendAsus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great but I wish it had more 2.5 ports so I would have to add 2.5 switch
I would recommend this to a friendIt's fine
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's fine for a router, just found that the Xfinity modem connected better over wifi so this is probably just gonna collect dust until I sell it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gregg,
Thank you for sharing your feedback on the router. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2308020229-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Easy setup but not worth the price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its easy to setup this router via their Asus app. But the network gives up and cannot reach 1 level up nor down. The speeds reduce drasctially if you move away from it. I have 5 Gbps At&t network and this router(has 2.5Gbps max output when you are close to the router)hence doesn’t meet my requirement. Will opt for Netgear Orbi instead. One more thing would like to add here is if you are planning to go above 1Gbps internet plan do remember you need to upgrade your switches from 1Gb port to 5Gb or 10Gb port(expensive ethernet/SFP+ switches). Also, I would recommend CAT6A/CAT7 cables to get the best speeds for all the devices. Only a few routers in the market have 1 x 10Gbps port on it. If using it on a PC then you also need to upgrade your LAN/NIC card to 10Gb to get the most out of your network speed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear The JJ,
We're sorry to hear about the unfortunate experience you're having with the speed of this model. Please allow us to make your experience a better one. Have you tried updating the firmware on this model? We would recommend that you attempt the steps in the FAQ below.
For more information send us an email at [email protected] and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Wireless] How to improve wireless speed by setting Channel Bandwidth in Wireless Router?: https://www.asus.com/us/support/FAQ/1011431/
- Pros mentioned:Setup
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to setup. It was slower than my older cheaper router and did not have as good a range either. I had to return it and stuck with old router for the time being.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gino,
Thank you for sharing your comments regarding the ASUS GT-AX6000 Router. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2209024145-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage !! One of the antenna is so loose it doesnt stay up. I literally have to reboot this thing once a day, we always get booted off.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bufis,
We sincerely apologize for the issues you've faced with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2206036367-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Hot garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage from the get go. And Best Buy will not provide support. It randomly drops signal and no it will not operate. Only thing that happens on power up is the led emblem on the top lights up that’s it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlexS,
We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2209024145-0004).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
wish it still worked
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this router broke after 5 months of using it. Just stopped working one day, with the lights still on but not blinking. One minute it was working and the next minute it just stopped. I can't even mind the model number on ASUS's support page :(
No, I would not recommend this to a friend- Pros mentioned:Speed
Good to go
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice upgrade. Very good router. Functions properly so far. I have had many Asus products and lately mostly routers. I have some several years old all still working well. This one has the security speed and some game extras.
I would recommend this to a friend Awesome Dual Band Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a awesome router ,very easy to set up and connect all devices too,love it
I would recommend this to a friend- Pros mentioned:Performance
Good router for a price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice. It works for all the features as advertised.
I would recommend this to a friend ASSus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had nothing but troubles with this $200+ dollar router. The first one I got abruptly stopped working a few months after I bought it. I called ASUS customer support (their supplier center seems like it's in the heart of India), and troubleshot my router with a rep for over an hour. He deemed it defective and said I had to mail it back for them to refurbish it. This was still in warranty. Got the refurbished router back, and low and behold had issues months down the road to the point (now) the router is almost useless. It drops internet signal every 5 minutes or less. This has lead me on a "cat chasing his own tail" ordeal, involving calling my ISP (Spectrum Internet) to come out and check my connection. They said everything was OK with the signal coming in the house, and that the problem likely lies in the ASSus router. Called customer support, they had me tweak some channel settings which did not making anything better. I call back saying that didn't fix the issue, and now their proposal is to mail back the defective router AGAIN (except this time, it's on my dime for the shipping and handling lol) or to buy a new ASSus router. I asked to speak to the supervisor since the quality of service I have received from both the product itself and the Asus representatives have been total crap. The supervisor was another man that barely spoke English, and told me the exact same things as his subordinates. Just save your money and buy a router from a reputable brand like Linksys, Cisco, Or Eero. ASSus (intentionally misspelled) is a joke of a company with terrible products, backed by "support" from reps literally on the other side of the planet who don't care if the problem is fixed or not. They read from a script and provide 0 level of personability, genuity or any ability to speak English.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brack,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience and the inconvenience this may have caused. To resolve the connection problem, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Furthermore, double-check the router settings matches the credentials of your ISP's modem and check the status light or LED on your ISP's modem when the router cannot establish an internet connection. The light will indicate where the problem is coming from. Additionally, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://rog.asus.com/us/networking/rog-rapture-gt-ax6000-model/helpdesk_bios/ .
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
