Customer Ratings & Reviews
- Model:
- G614JVR-ES96
- SKU:
- 10148425
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
asus rog strix 16 review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it less than 5 days ago and it was already having problems, it froze and got very hot, and the battery only lasted 2 hours.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jose C,
It's our sincere regret to hear that you received a defective product, and we apologize for any inconvenience this may have caused you. This is not the quality of products we aim to provide. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2503010034-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the 18 inch for myself and I love so when my Grandson”s computer died I got this one for him. He loves it to, the smaller one travels easier then my big one.
I would recommend this to a friendA disappionting heart-wrenching experience.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A disappointing heart-wrenching experience of something I been eagerly looking forward for. Quite sad- the device is only 20 days old and with no games installed or anything on it yet and the screen started blackening and whitening like it was possessed. On top of that, the volume gets distorted.. it is a shame. Now, I am stuck contacting Asus to get a solution.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Soha,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403001363-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great when it worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great when it worked, first 2 months was great then started having memory access problems crashing during certain games
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Goalie,
We're sorry to hear about the memory access and performance issues you've experienced with your ASUS G614JVR Gaming Laptop. We understand how frustrating it can be when a device doesn't perform reliably, especially during gaming. To help resolve this, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2503010034-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Great machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, super fast, no buffering when running large games.
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best computer ive ever had and a great price. I would recommend to all my friends.
I would recommend this to a friendMy friend yesterday
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 is the only thing you want me two times and sometime
I would recommend this to a friendGaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is for a gaming it’s amazing and battery is perfect
I would recommend this to a friendEh it’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok for basic use. Definitely not a gaming laptop like advertised.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Faith H,
Thank you for sharing your experience with the ASUS G614JVR Gaming Laptop. We apologize for any inconvenience caused and understand your concerns regarding its gaming performance. Your feedback is important and will be shared with our product team for further review.
To further investigate the issues you're currently experiencing, we recommend contacting our support team at https://www.asus.com/us/support/callus/ .
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2503010034-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Type-C Port Stopped Work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Type-C port stopped working within a weeknof buying. Ended up returning it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SmashiqueI,
We're sorry to hear that the USB Type-C port stopped working on the Gaming Laptop and we apologize for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Having returned the laptop, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2403001363-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Very good, except the speakers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for about 2 weeks now, only games downloaded on it so far are skyrim and minecraft (BMC fabric). Both run really really well. Amazing upgrade from my previous laptop. The screen is really clear. I love the rgb keyboard and lightbar. keys are a little softer than I would want but pretty good. My main complaint is the sound quality. It's awful. When watching tv or gaming I have to turn the volume way way up just to hear anything clearly. It just sounds muffled no matter what surface the laptop is sitting on. the sound comes out from the center ofthe underside which I feel like is not unusual but Ive never had such bad audio on a laptop. I love everything else about it, so not gonna return it but I do wish that was better.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the laptop, and we apologize for the sound issue you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the sound issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2406036435-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015070/
