Customer Ratings & Reviews
- Model:
- G614JIR-XS96
- SKU:
- 6572156
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.9 out of 5 stars
- Display
Rating 4.9 out of 5 stars
Customers are saying
Customers are satisfied with the ROG Strix G16's performance. Many comments highlight its ability to run games smoothly at high frame rates, making it suitable for online and older games. The laptop's power and reliability are also frequently praised. There were no negative customer comments reported.
This summary was generated by AI based on customer reviews.
kid loves it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.kid loves it. family fun for all to enjoy. runs games smoothly
I would recommend this to a friendGood laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid build feels durable, good temperature while gaming for a solid price
I would recommend this to a friendAmazing Gaming Laptop
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Robust computer perfect for gaming! High recommend to anyone looking for a gaming laptop.
I would recommend this to a friendPoor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop on 09/24 and it's been a week since the keyboard stopped working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Leonardo M,
We are sorry to hear that the keyboard on your notebook is not working and apologize for any inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2411026141-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015071/
Hardware failures on a 64 day old machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately not a great experience. Having hardware failures on a 64 day old machine (and 4-days after the return/exchange window has closed) has been a real disappointment. ASUS tech support has not been helpful after spending hours in chat compounded by "technical difficulties" on their end for reasons chat sessions have abruptly terminated. The first 63 days were great- but if you want a system to last- look elsewhere. do better ASUS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fiidler,
We are sorry to hear that you are experiencing hardware failures with the Gaming Laptop, and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please send us an email at [email protected] and include the case number " N2503010005-0001" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Problems.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two of the C ports have stopped functioning. One of the USB ports are questionable. Hate to have to get service on a piece of equipment that cost over $2,000 and is not yet 4 months old.
No, I would not recommend this to a friend- Pros mentioned:Performance, Processor speed
This laptop is better than your PC!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG Strix G16 can run most games at 500 FPS. Paired with the Intel Core i9 and the RTX 4070, this laptop never disappoints when it comes to gaming. It has a 240hz refresh rate with a 2k resolution, and the ROG Nebula Display makes the display much beautiful. Another cool feature about this laptop is its ROG Intelligent Cooling which it adapts to any scenario and and keeps the laptop cool and quiet. If your interest in getting a laptop this one is the one to go, its one of the best laptops in the market I highly recommend!
I would recommend this to a friend
