Customer Ratings & Reviews
- Model:
- G615JH-DS54
- SKU:
- 10891360
to a friend
Would buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my laptop would recommend 10 out of 10 good at gaming does get hot but with laptop cooler works perfect
I would recommend this to a friendLaptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's actually great for gaming. I would love to play newly released games with 160hz 4k.its love
I would recommend this to a friendMy grandson loves this laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for my grandson. He uses it for college AND gaming.
I would recommend this to a friendBad business practices
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience, the product came into the store on the expected date. Git held up in the system for almost a week. They never reached out to let us know there was an issue. If we didnt go in looking for an update who knows how long it wouldve sat. Next we were told the order had to be canceled and reprocessed. We were promised the pricing would be the same but then were told it would be almost $50 more than the original purchase. We wouldve cancelled but our 13 year old had saved her own money for this for over a year and didnt deserve to wait any longer. We wont do any unnecessary buisiness with Best Buy again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear James M,
Thank you for sharing your experience with the ASUS G615JH Gaming Laptop. We sincerely apologize for the challenges you encountered with your order, including the delay, lack of communication, and unexpected change in pricing. We understand how frustrating this must have been, particularly given the effort your child put into saving for this purchase.
Although ASUS does not manage retailer order processes directly, your feedback is very important to us. We will ensure that your comments are passed along to the appropriate teams.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2511021694-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
