Customer Ratings & Reviews
- Model:
- G614JV-AS94
- SKU:
- 6588259
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Amazing PC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value and amazing PC. Fastest ive ever used. Lots of features
I would recommend this to a friendGood
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just in case you dont want to risk it, order a store pick up. It'll get there with no damage, not like a direct delivery to your home.
I would recommend this to a friendAsus good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best quality of laptop my nephew dreamed off. The specs are very high and it is conducive for his study and gaming time.
I would recommend this to a friendSolid laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid piece of hardware. Purchased this to satisfy my gaming needs but also use a PC alongside my Mac. Works well with my set-up and was at a time price!
I would recommend this to a friendJose F. Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My computer is a good quality. It exceed my expectations.
I would recommend this to a friendBest electronics for the fam!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is wonderful. Always have the perfect electronics for my son and myself. Would not go anywhere else.
I would recommend this to a friendLaptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop smells like burning. Smoke comes out from nowhere. It was very scary.
No, I would not recommend this to a friendReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the purchase. I purchased it for my nephew in abroad. I shipped it to him through another person. We bought it in the USA because he said quality will be good. But once he turned it on, laptop was overheating and turning off. I called Asus customer service and they opened a case for it to diagnose the issue in their showroom there. Hope they can fix it but since it's brand new we didn't have to go through it. My nephew was completely disappointed and lost faith in manufacturing of the laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mohammed,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Undoubtedly, our local ASUS service center will be able to resolve this issue. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus XXX windows 11
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hours after initial setup the blue screen of death appeared and it didn’t go away. Took it in for review and the geek squad team member told us that windows 11 and asus don’t work well together…. So we ended up exchanging it for another laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rafael C,
We sincerely apologize for the blue screen issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2409030025-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
AMAZING
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have this laptop and it is the best thing I have ever owned it took less then 1 hour to set up, quick and easy. I would recommend to anyone and I mean everyone.
I would recommend this to a friendThe best!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop goming is the beast and better for your price!
I would recommend this to a friend