The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-5 of 5 reviews
Rated 5 out of 5 stars
Ok some things wrong
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ok i got this laptop first thing when starting up light comes out from the corners. Also i changed the gpu setting on armor crate it showed major lines on start up i set gpu to regular settings it went back to normal I returned for exchange. High settings gpu doesn’t work absurd
I would recommend this to a friend
Rated 4 out of 5 stars
Solid, fast, laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
It sets up fast. The speed is very good. The graphics are good. The body looks solid.
The mouse pad area is a little funky, though.
Too sensitive to tap and mouse button down is one very small corner of the pad on either the left or right. The power adapter is a bit huge.
I would recommend this to a friend
Rated 1 out of 5 stars
Nah..
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Orderd open box excellent condition i was so excited when it arrived soon as i powerd it up the screen was JACKED!!
I returned it drove to the Razarblade store purchased the 18inch and im so glad i did all metal chassis unlike the plastic asus that lights up like a circus.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Onlyatbestbuy , I'm sorry to hear that you received your device with broken screen. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit for a replacement, but I will forward your feedback to the product team for review. If you have any general or technical questions, send us an email at [email protected]. Please refer to this case number (N2510031209-0001) for us to better assist you. Thank you for choosing ASUS. Best regards, Schottky ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
Constant crashes and slow performance
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this laptop about two months ago and it already started having serious issues. It constantly freezes, restarts on its own, and runs extremely slow. It seems like it came defective from the factory. I’ve tried everything, but it’s just not reliable. I definitely wouldn’t recommend it.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear CatalinaD,
Thank you for reaching out
We do understand your disappointment with this laptop and the inconvenience this may have caused if you started experiencing constant system freeze, auto-restart, and sloe system performance.
To resolve these problems, ensure Windows, drivers, BIOS, games and are up to date. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-strix/rog-strix-g16-2025/helpdesk_download/ . Additionally, if you are playing games or accessing web applications, ensure this laptop has access to an established router and internet service is working properly since this will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 5 out of 5 stars
Great for Simulations
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is expensive, but runs simulations beautifully.
I would recommend this to a friend
Customer reviews from bestbuy-ca
User rating, 5 out of 5 stars with 1 review on bestbuy-ca.