Customer Ratings & Reviews
- Model:
- G815LW-G18.U95080
- SKU:
- 10936991
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.6 out of 5 stars
to a friend
Good value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! I would prefer a strix scar 18 though but best buy doesn't have it available right now. It's worth the price and I love the new design from ROG this year.
I would recommend this to a friendShame on ASUS for faulty thermal and CID claims
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop overheats and will shutdown when running any demanding graphics app. After googling issue, others have run into faulty ASUS manufacturing issues before relating to poor application of liquid metal on their CPU and GPU dies. ASUS is now claiming CID and wants me to pay for a mobo replacement.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS G815LW Gaming Laptop. We sincerely apologize for the overheating and shutdown issues you have encountered, as well as the frustration regarding the claim of CID and the associated repair costs. We understand how disappointing this situation is and regret the inconvenience it has caused. Your feedback is important to us, and we will ensure that your comments are passed along to our product and quality assurance teams for review.
To further investigate your case and provide additional support, we kindly ask that you email us at customerloyalty@asus.com and include the case number "N2507030258-0004" as a reference.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best machine. All personal on store very very friendly
I would recommend this to a friendASUS - ROG Strix G18 Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, powerful. I run VR games as well. It has the RTX and storage requirements I needed.
I would recommend this to a friendCheaply made
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say I was excited to get this laptop. It has great specs and the screen looks good. At least according to what i read online but after I received it, i was disappointed because the build quality is bad. It is all made out of plastic for a laptop that is over $3000 i was expecting something else. I know it is 18” laptop amd its big and heavy but its not great. Also the RGB lights started flickering after a few hours and the fan was working really hard and I suspected it was caused by overheating which was also disappointing. I ended up returning it and purchased HP Omen which has aluminum chassis and better build quality
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vahid,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. This laptop is made of high-quality plastic, it is commonly used by other reputable companies. Typically, the RGB flickering may occur while updates are being installed and applied in the System Registry. ASUS provides warranty coverage for the product. Regarding your concern about the fan noise. It is normal just like any other brand with the same hardware configuration, for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load like gaming, especially during the initial WINDOWS setup and WINDOWS Update installation. Also, the fan noise will be louder while antivirus software or malware are running continuously in the background. Ensure the system was not compromised by viruses or malware by doing a full system scan using internet security software or application. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. It does decrease or normalizes once utilization goes down. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Graduation gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for sons graduation gift and had excellent customer service on choosing the best option for him.
I would recommend this to a friendMultiple exchanges same issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this twice for the same issues horrible popping/crackling audio to the point i couldn't hear anything updated all drivers and looked for any solution just no fix available brought my first one back had to have another shipped in from out of state got it in and had the exact same issue again tryed all the fixes I could think of but ultimately Ihad to swap it out for a different brand all together. Very disappointed i actually really liked the way this one looked, loved the bigger size and the graphics and features.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BENJAMINL,
We sincerely apologize for the repeated audio issues you experienced with the ASUS G815LW Gaming Laptop. We understand how frustrating it must have been to encounter persistent crackling and popping sounds, especially after multiple attempts to resolve the problem and even replacing the unit. Your feedback is extremely important to us and will be shared with our product and engineering teams for further investigation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507030258-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Love the pad!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's exactly what I was expecting. It's big but that's ok.
I would recommend this to a friendGame
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it and for the gaming he is really enjoying it
I would recommend this to a friendAbc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop, but a little bit hot for cpu when it goes max
I would recommend this to a friendPowerful laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop internals, although the plastic exterior leaves much to be desired
I would recommend this to a friendGreat laptop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have it connected to my 4k tv. Great gaming laptop!
I would recommend this to a friendPoor performance even for basic tasks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop mainly for gaming, but it struggles even with basic tasks. The system freezes and stutters while watching YouTube videos, which is unacceptable for a laptop marketed for performance. I tried updates and basic troubleshooting, but the issue persists. Very disappointed with the overall performance and stability.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TacimG,
Thank you for sharing your experience with the ASUS G815LW Gaming Laptop. We sincerely apologize for the performance issues you have encountered, including system freezes and stuttering during basic tasks such as watching YouTube videos. What you’ve experienced is not representative of the quality and performance standards we strive to deliver.
To help address the issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after these steps, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can assist further with advanced diagnostics or warranty service.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504022705-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working suddenly, graphics card crashed on me
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gabriella,
We’re very sorry to hear that your ASUS G815LW gaming laptop has stopped working and that the graphics card may have crashed. We understand how frustrating this can be. To further investigate the issue and explore possible repair options, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2504022227-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Beast minus portability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop as a desktop replacement but not portable enough. Just depends on your needs
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Niko,
Thank you for your feedback on the ASUS G815LW Gaming Laptop. We're glad it meets your needs as a desktop replacement. We understand that portability may be a concern depending on your usage, and we appreciate you sharing your experience. Your input will be passed along to our product team for future consideration.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504022227-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Weak computer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer doesn’t deliver the necessary performance. It freezes a lot, and even older games won’t run on max graphics.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EdsonA,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused. If you are experiencing performance or stability issues with this laptop, check if Windows, drivers, BIOS and games are up to date. Updates for this laptop are posted at: https://rog.asus.com/laptops/rog-strix/rog-strix-g18-2025/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the laptop always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
DO NOT BUY, IT'S A SCAM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS AND BESTBUY WERE IN CHARGE OF CREATING THE BIGGEST SCAM IN WHAT REFERS TO GAMING LAPTOPS. THEY PROMISE A LATEST GENERATION HARDWARE BUT IT IS A COMPUTER THAT SEEMS TO HAVE BEEN TESTED BY DOLPHINS, SINCE IT DOESN'T WORK, IT HAS THOUSANDS OF ERRORS AND THEY PRETEND TO BE IDIOTS BY PROHIBITING YOU FROM RETURNING THE PRODUCT. SCAMMERS AND THIEVES, THE VALUE OF THIS COMPUTER SHOULD NOT EXCEED 20 DOLLARS, SINCE THE ONLY THING THAT WORKS MORE OR LESS WELL ARE THE LED LIGHTS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PedroA,
Thank you for your comment.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience, and the inconvenience this may have caused.
All products undergo intensive quality control testing and inspections, and are built to last. If you are having issues with this laptop, we can help resolve this. ASUS provides warranty coverage to repair any hardware failure, we don't provide replacement. Replacement is typically from your vendor per their terms. If the product is out of the replacement windows, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
DO NOT PURCHASE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry to say but, it's the worst computer I've ever bought! I had to take it back immediately after purchasing it for a replacement which was having the same exact issue so, I ended up having to purchase one that was an extra $2000.00 because I could afford the extra money....
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tree,
Thank you for sharing your experience with the ASUS G815LW Gaming Laptop. We sincerely apologize for the repeated issues you encountered, which understandably led to the return and replacement of the product. We regret the inconvenience this has caused and appreciate you taking the time to provide your feedback. Your comments will be passed along to our product team for review, and we hope that your new laptop operates reliably and meets your expectations.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504022705-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bloatware caused countless problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen switching gpu tech was horrid, caused countless freezes for nearly 5-10 seconds a piece. After 3 days with the product and disabling and uninstalling more automatic "performance features" it felt okay..but the magic was lost. I was upset already. returned it. maybe it won't bother you and it will be awesome. For me it was a nightmare to have to uninstall and configure for 3 days to get it working "fine"
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TheTrump,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused if you are having issues with the ASUS applications. These applications are not bloatware, this utility software enhances and optimizes user's experience. If you are experiencing stability issue, check if these ASUS applicaitons are up to date. Additionally ensure Windows, drivers, BIOS and games are up to date. Updates for this laptop are posted at: https://rog.asus.com/laptops/rog-strix/rog-strix-g18-2025/helpdesk_download/ . Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Maximum PWNAGE!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am always impressed how Asus keeps raising the bar, over and over and over! I've been a hug Asus fan for over a decade. I use their motherboards (Strix and TUF), video cards, power supplies and even some peripherals. When I need a laptop I've had a few other brands but always gravitate to Asus. Vivobooks are an awesome value for business or school but gaming laptops always push boundaries. I think my first gaming laptop was a G1 and everyone thought it was an AW. Stylish and powerful. What more do you need? I've settled in on Strix and Zephyrus laptops as my workhorse... for both work and play. The 16" are luggable and great for work. Not too heavy or bulky and fit most laptop bags. The 18" variants are more of a desktop replacement but even still, if determined, you can lug them just as easily but you need a spacious bag. The specs on this beast are amazing. Cram the Intel Ultra 9 HX into the case along with 32GB of replaceable DDR5-5600 SODIMM memory, a nVidia GeForce RTX5080 (mobile chip) and yes... finally a 2TB SSD. I was always stymied why manufacturers were stuffing 512GB or if lucky 1TB SSDs in a gaming laptop. Storage is key for a high performance gaming system... a lot of the AAA games take up gobs of space so the 2TB is welcome!!!! Even better is there is a spare NVME M.2 drive slot for an easy way to add to your storage. Back on memory for a second, the growing trend of soldering in at least one stick of RAM onto the motherboard is horrible and Asus doesn't bend to that practice, keeping with replaceable SODIMM sticks. While my previous Zephyrus G16 go scorching hot in the space between the keyboard and screen. That is not the case with this one. Cooling has gotten much better... more heat pipes that move the generated heat easily out of the shell. Pairing the RTX5080 with the 240Hz IPS display at 3ms response time gives you the awe-factor you look for in gaming. The 16:10 aspect ratio at 2560 x 1600 2.5K screen produces amazing clarity and 500 nits of brightness produces bright colors. Along with all the other hardware produces amazing frame rates and of course that depends on what game you are playing. Lots of RGB but glad it doesn't have the annoying lit slash on the lid that last year's Zephyrus had. Turned that off quickly! The keyboard has programmable RGB and I really love the translucent WASD-RF-Space keys. I use the numpad for work so the G18 gets me that with the extra real estate over the G16. Plenty of I/O ports that make connectivity a breeze. Left side you have power (rectangular connector instead of the usual barrel), ethernet, HDMI 2.1, USB-A 3.2, 2 Thunderbolt USB-Cs and headphone jack. On the right there are 2 USB-A 3.2. Wifi-7 provides the fast network connection needed when playing demanding games as long as your wifi system supports the faster speeds. Upgrading this system is a breeze. Gone are the bazillion case screens... okay... maybe 12 that you have to not lose and them grab the guitar picks and pry the bottom off. No sir, now it's a simple slide button on the bottom towards the front and once slid into the unlock position you slide the bottom forward and it's off. I personally don't see the need to upgrade the memory but you can definitely add that second NVME drive. For me... I tossed in a 4TB SSD and slid the bottom back on and the latch snapped to the locked position. Sound from the speakers is okay, could use a bit more bass for my liking but still more than adequate and nothing really to complain about. All in all bravo Asus. A well designed and beastly equipped machine.
I would recommend this to a friend