Customer Ratings & Reviews
to a friend
Worth the money? Not sure yet, but fine so far
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system. Not too sure about the laptop (price vs. value). Super stoked about the high stat memory, i9 chip, graphics, etc. Still haven't had to use that much of it... was more of a "future-proofing" purchase. Hopefully it lasts just as long as my Lenovo Yoga 2 Pro's did. Honestly could've used some sort of metal chassis, instead of cheap plastic. Super loud, so I primarily run it on silent mode on a Thermaltake fan platform. Super bulky--obviously--so I really miss the days I could take my laptop anywhere vs. this beast. Oh, well. I'll enjoy every bit of it. Super fast and powerful.
No, I would not recommend this to a friendMotherboard is Junk!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t even used this laptop 20 times (purchased it and a desktop back in October for a new office) and the motherboard has already started going bad. The laptop will power cycle every 15 or so minutes no matter the temp or usage. The best ASUS or Best Buy can do is send it off for 6+ weeks to have it repaired. I am very disappointed after spending so much on this machine. So much for trying to play online games when away from home. :/
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. Can you please provide us with your case/RMA number so our team can look into this issue? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Good laptop may it RIP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s was a good laptop, I put this thing through the wringer. Good specs and a nice display. My time with you was great RIP type c port.
I would recommend this to a friend
