Customer Ratings & Reviews
- Model:
- GA402XZ-CS94
- SKU:
- 6544089
Rating by feature
- Battery Life
Rating 3.7 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the ROG Zephyrus 14" gaming laptop's performance and battery life, with many citing its ability to run demanding games and applications smoothly while maintaining a long runtime. Positive feedback also highlights the keyboard, portability, and RAM upgrade options. However, some users note that the laptop can become warm during intensive use.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Great computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yhe computer works great! I have had some issues where the keyboard doesnt work so i have to restart my laptop. It has only happend a few time, i have check for driver and firmware updates but i havent find any. Other than that it performs very good, it have been playing Cyberpunk 2077, fortnite and Destiny and they all perform smoothly.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are happy to hear that you are pleased with the laptop. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that the device continues to operate normally and that you enjoy using it.
If you encounter any other keyboard issues, please see the FAQ below for troubleshooting steps. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at [email protected] and include the case number "N2402021110-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015071/
- Cons mentioned:Heat
Good laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop can get hot in some rare occasion. Overall, a good gaming laptop.
I would recommend this to a friend - Pros mentioned:Battery life
Battery Life Above All
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a portable laptop you’d want your gaming machine to actually last off a wall outlet. I get around 9hrs on battery which gets me through my classes and some. That alone is what makes this machine a beast.
I would recommend this to a friend Amazing laptop that need a lot of love.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop, the only bad thing is that you need to configure everything and be concerned about actualizing all the BIOS systems. In the beginning, I had a lot of problems with the keyboard.
I would recommend this to a friend- Pros mentioned:Ram
Overpowered laptop. LOVE it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Laptop, no problem running XPlane 11, 12 and MFS. Had a 32gb ram added in to get a total of 48gb ram.
I would recommend this to a friend - Pros mentioned:Battery life
Pure garbage, avoid Asus, buy a razer blade
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month old laptop. Battery lasted only an hour, rubber gasket around screen came loose for no reason as well. Tried to contact Asus for warranty and was told i had to go through geeksquad. Wasted time making a geeksquad appointment and they said it needed to he sent back to Asus. 1 month later. Had to conatact again since no word on repair. Several days later told we were getting a new lapop. Only it wasn't new it was a refurbished unit. Fast goeward a few weeks, son tells me windows 12 isnt activated and wonderful activate. His keyboard doesnt work properly, and the 4080 keeps shutting off in device manager. Add to that his battery life is better, but only 3 hours. I have contacted Microsoft 1st, no luck on activation. Then i contacted Asus support 3 times. Each time they promised someone would email us with 24-48 hours. No one has. He has an inoperable laptop. Pure garbage. Should have bought the razer blade like I did for my other college student.Purr
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GeorgeW,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers having positive experience using the product will agree with that it is a decent laptop. It runs popular computing applications, without compromising system stability and performance as long as Windows is up to date. It is normal for the battery to discharge while gaming or running application that requires lots of system resources. In order to improve or prolong the battery charged time, please try to do a battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully-charged, please use the laptop, without the AC adapter connected, and drain let the battery drain completely again. Please repeat the charging process thereafter. Also, please verify if the unit is running with the most current system update and third-party battery draining applications are not running if not in used. Normally, if a brand-new product was ordered and paid, WINDOWS activation process is automatic, after the initial WINDOWS setup completed and the laptop is connected to the internet, since the SLC(Software License Code) is embedded in the BIOS. Entering a product key manually is not required, authentication or activation process is automatic, as mentioned. Please try to do a hardware reset or factory restore in order to resolve the Windows activation error. Please backup your data before doing a factory restore.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good laptop, but bad trackpad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good performance and is a great laptop. However, I had some trackpad rattle and it would make a clicking noise despite tapping it lightly without clicking. The trackpad also makes this "sticky" noise as if there is a thin plastic popping. Maybe I was unlucky with the QC but this is my second one after I exchanged my first one for the same issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dan S,
Thank you for sharing your experience with the laptop, and we apologize for the problem you've encountered with the touchpad. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2402021110-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042539/
- Pros mentioned:Performance
Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop works very good and you can this laptop for gaming
I would recommend this to a friend Enjoyable laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy this laptop, everything works perfectly. Although the display may be a little too small
I would recommend this to a friendOpen item beware
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really get to try it out since wifi wasn't working and it wouldn't let fully set it up. Called customer service, said to take it in to a local best buy to get it checked out. Geek squad guy said I'd get charged to get it checked out plus what ever it cost to repair it? There's a disconnect between best buy customer service, online store, local store, and Geek squad. Disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eddie L,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please send us an email at [email protected] and include the case number "N2403002240-0001" as a reference so that we can further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1041493/
https://www.asus.com/support/faq/1015073/
Asus laptop
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop and pick up was easy and the staff was helpful.
I would recommend this to a friendbut it only at $2000 or less
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all good but I hope it gets cheaper in the near future
I would recommend this to a friendGood laptop but breaks easily
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always breaks within 1.5 years and very high repair
No, I would not recommend this to a friendKeeps shutting down randomly...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second unit I get of this laptop with the same issue. I really wanted to love this, but the laptop keeps shutting down randomly. Sometimes it happens while gaming but most times I am just working and also happens. I will return it for a second time but both times I upgraded to Windows Pro (I need it for work), so I am already down 200$ plus hours of setting up 2 laptops for nothing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear J Martinez,
We sincerely apologize for the performance issue you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2309037415-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
terrible craftsmanship
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced for the low quality, after one month of regular use, the display edging is peeling off??! I will be returning to store for a refund
No, I would not recommend this to a friend
