Customer Ratings & Reviews
- Model:
- GA402XY-XS96
- SKU:
- 6544090
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.9 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the ROG Zephyrus 14" gaming laptop very favorably, particularly praising its exceptional performance and stunning screen quality. Many appreciate its portability and impressive battery life for a gaming laptop of this caliber. While some users noted limitations with the GPU, the overall consensus points to a powerful and versatile machine.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Screen
Fingerprint
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice one, bright screen. The only thing I don't like that it doesn't have a fingerprint scanner.
I would recommend this to a friend Best for traveling
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer graphics have worked perfect. I use it while being on military base easy to travel with and fuctions perfect for my meeds for gaming
I would recommend this to a friendImmediate Boot/BIOS issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Opened this bad boy up and starting the Windows setup process. It randomly froze, only option was to reboot. Once i rebooted it did a constant boot loop. I was able to finally get to the bios and statt repairing windows, where it AGAIN froze and had to be restarted. This time I was entirely unable to get any post on the screen. No combination of key presses or power cycles was able to fix it. After 4 hours of combing through different Reddit threads of people with the same issues and no solve I returned it and got a different laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We greatly appreciate that you have provided us with your feedback, which our Product Team will review.
Having returned the device and received a replacement, we hope it works well and that you enjoy using it.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2307012288-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
AniMe Matrix???
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop! its amazing in every way. However i can not figure out if it has the lid display stuff. Called the AniMe Matrix.? does any1 know if this is the version that has it?
I would recommend this to a friendGreat gaming laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming comp!! It runs how, so be sure to get a laptop cooling stand, as it does run hot. Battery dies pretty quick, but i knew that coming in. Will take it over alienware any day of the week!!!
I would recommend this to a friendGood laptops but not for gamers .
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice a laptop. But if you really wanna play you have to take a look on a bigger laptop . This laptop has limitations on 4090 due size of unit .
I would recommend this to a friend- Pros mentioned:Performance
same trash wifi card
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love being able to play pretty much every game at max settings anywhere I want. However, great performance doesn't mean much when the same trash wifi card ASUS has been using for years won't work right, so now any game I play that requires any sort of internet connection just becomes unplayable.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear reallyasus,
We regret to learn that you are experiencing connectivity issues. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ, below. If all steps have been completed, please reach out to us by email at [email protected] . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2307012288-0001)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1015073
Great laptop but buggy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this but returned mine because the blutooth did not function properly at all. Constant disconnects and when connected to conferencing, sound was muffled woth volume chsnges. Be sure to check everything. Asus has a reputation for crap QA.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daniel B,
We are sorry to hear that you are having various problems. We stand behind our goods and are always striving to improve our approach and methods in order to provide excellent customer service. Please follow the troubleshooting instructions in our FAQ below, even though we realize you wish to return the equipment. If all steps have been completed, please contact us via email at [email protected] and provide the URL to this review as a reference. We will try our utmost to resolve your matter quickly. Your input is crucial since it helps to improve ASUS support channels. Please refer to the case number (N2312026998-0002).
Thank you for selecting ASUS.
Best regards.
Schottky
ASUS Customer Loyalty - US Support
https://www.asus.com/us/support/faq/1042394/#:~:text=Table%20of%20Contents-,Run%20Bluetooth%20Troubleshooter,to%20detect%20and%20resolve%20problems.
https://www.asus.com/us/support/faq/1015073/
Bad impression due to inability to complete setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought from BB in a "fair" condition and immediately ran into problems: the wifi did not seem to work. This meant I couldn't get past Win 11's nasty setup. Will be returning - what a waste of time. I've never run into such a problem on any device in recent memory - even the nastiest of 60 dollar tablets get you past setup.
No, I would not recommend this to a friendQC/QA isnt the best.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device i got had a bad trackpad so i retunred it and went to a mac.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We regret to learn about the touchpad issue you have had with the notebook. Please accept our humble apologies for the inconvenience. This is not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that you have returned the unit, but we will forward your feedback to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and include the case number "N2312026998-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Beware Open Box!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Open Box - Good. It looks like the GeForce 4090 was replaced with a GeForce 4060 with 8GB VRAM, and the 16GB RAM stick was removed, as it only has 16GB total RAM. Unknown how much else was stolen from out inside the laptop (this is what I noticed because I specifically bought the laptop for those specs), but it barely runs better than my $200 laptop. The serial number is correct on website/box/laptop, which means the parts were likely swapped/stolen. BAD. BE CAREFUL OPEN BOX, CHECK ALL SPECS UPON RECEIPT.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jennifer,
We regret to hear that you've received a defective product and the inconvenience caused. On behalf of ASUS and the reseller, we sincerely apologize. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. As a result, we will do everything to ensure that this does not happen again.
If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us [email protected] include the case number "N2407016356-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Ram
AI Mobile Powerhouse
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop to run basic AI/ML models on-prem for testing away from my dev rigs. I'm used to 24gb desktops and this is probably the best bang for the buck when needing to go to the field. Pushing the limits on small form factor is always rhe way to go. Looking forward to the next model. Great job! (We all know it'll do AAA games as it sits with some cooling but I'm not a gamer)
I would recommend this to a friend - Pros mentioned:Performance
Great Gaming Laptop!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From all the Laptops I have owned this one is the best one ! I wont be extending myself a lot just like the other people. This is a great top of the line gaming laptop. You will not go wrong with it. It runs just like my 3090 desktop pc so it is a great improvement!
I would recommend this to a friend
