Customer Ratings & Reviews
- Model:
- GX650RMES74
- SKU:
- 6523234
to a friend
Customers are saying
Customers express satisfaction with the ROG Zephyrus Duo 16" Gaming Laptop's innovative second screen, finding it helpful and useful for their workflow. Many appreciate the dual-screen setup as a great combination of features. Positive feedback highlights the seamless functionality and overall positive user experience. There were no negative customer comments reported.
This summary was generated by AI based on customer reviews.
Frequent user
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really nice. No issue so far. Had it for a month. Funs Apex smoothly, perfect multitasking monster. Always use discord spotify and youtube on the bottom screen for gaming. Have yet to dev games on it soon. Condolences to the users that couldn’t get this to product to work properly. Little to no trouble setting up with a dual monitor seamlessly.
I would recommend this to a friend- Pros mentioned:Second screen
Just a good laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the laptop, so easy to use and lots of fun to set up and check out all the cool features. The second screen comes in very helpful when doing research papers and studying.
I would recommend this to a friend - Pros mentioned:Second screen
Great set of features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife, who has found it the second screen, and other elements to be a great combination and is so far the working flawlessly.
I would recommend this to a friend - Pros mentioned:Second screen
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like that its fast and the 2 screens is excellent and useful
I would recommend this to a friend Kind of disappointing, especially for the money.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this. Why? The gpu just isnt strong enough. If this were a 3060 ti laptop gpu, it would probably be fine, but such a thing doesn't exist to my knowledge. The battery life isnt that good either. I get maybe three hours on the low end and five on the high end. This thing is also very power hungry. It can't charge via usb c without turningthe settings down, which negates the point of using a gaming laptop. The screen is also a bit lackluster. Honestly at this price point, I would expect Oled screens. Aside from allthis, it looks cool, I appreciate the aluminum casing and the rgb keys and the overclocking and fan controls. I appreciate the increase in screen size too but alas. Maybe the next iteration will be better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mrdemonsushi,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2303040243-0001) for us to better assist you.
Thank you for choosing ASUS!
Best Regards
Saskeia,
ASUS Customer Loyalty US Support
Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment. It’s exactly what my husband expected. He’s so happy with it! Super high tech!
I would recommend this to a friend- Pros mentioned:Second screen
Little brother like it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.He needed a laptop for light gaming and carry on so got him this. The dual screen is nice
I would recommend this to a friend Asus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for work and high speed and great battery life
I would recommend this to a friendNot worth the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total rip off. This is my 2nd machine and I'm about to return it. The first one I received, neither screen worked. Exchanged it and everything seemed ok. I've had the 2nd one BARELY a month, and BARELY used and was given it for "Christmas." Here it is the 3rd and my bottom screen quit working on the 1st after working the night before and the back light on the top screen went out today. I do NOT feel like testing my luck 3rd times a charm. $2300 and THIS is what I get?! NOT IMPRESSED!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AmandaG,
We certainly understand your disappointment and the inconvenience this may have caused if you experienced issues on two laptop that you received.
All ASUS products undergo intensive quality control testing and inspections, these are random problems. ASUS provides warranty coverage in order to fix or repair any hardware or part that stop working prematurely under normal usage. We recommend that you take it to the nearest BestBuy location for service.
If you need more information or further assistance with the laptop or with the ASUS warranty coverage, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im a happy customer thank to you!! Food products thanks
I would recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Havent had a chance to use it a lot yet. But it looks pretty good and works how i expected.
I would recommend this to a friendTerrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Placed an order was charged it was cancled and could not reach out to customer support am honestly disgusted
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you had. We would recommend that you attempt to reach out to customer support once more. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
