Customer Ratings & Reviews
- Model:
- GA402XV-G14.R94060
- SKU:
- 6535495
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus G14's performance, battery life, and screen quality, frequently praising its portability and compact size. Many appreciate the upgradable RAM and the sleek design, although some users note that the device can get warm and the fans can be loud. A few customers also mentioned concerns about the keyboard's reliability and the storage capacity. Overall, the positive feedback on performance and portability outweighs the negative comments regarding heat, fan noise, and storage.
This summary was generated by AI based on customer reviews.
Great portable gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great portable machine for gaming. It can run hot though so make sure you change the settings in Armoury Crate or GHelper.
I would recommend this to a friendAlmost perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved almost everything about the laptop, only thing I would recommend is to upgrade the ssd and add ram, other than that it's pretty much perfect, especially for the price.
I would recommend this to a friendGets the job done
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop however it lacks necessary storage space.
I would recommend this to a friendWas a great deal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop. The only think I dont like is the texture where my hands rest on the keyboard its rough. Otherwise it types nice and runs greay
I would recommend this to a friendSmall but very powerful
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very powerful and pretty compact. Good for moving around a lot but also want a beast of a laptop.
I would recommend this to a friendOpen box excellent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is pretty good, package came in original box with a bag covering it. Bag was ripped so original box was scratched up quite a bit. The laptop came with a dent on the top along with scratches, its supposed to be considered excellent condition which states not dents or scratches. Good laptop but wouldnt recommend trusting open box condition on bestbuy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Raj0,
It is our sincerest apologies that you received the device in damaged condition and we regret the inconvenience. This is not the kind of experience we want our customers to have with our resellers. If you are still within the window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305058593-0045" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Really nice but mine had bad battery/Motherboard?
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked this laptop and wanted to keep. About a week in it wouldn’t turn on with just battery. I needed to have on AC first than battery would work. I returned
No, I would not recommend this to a friendPERFECT!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal! The laptop was perfect i dont regret my purchase one bit.
I would recommend this to a friendGood gaming laptop, great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good gaming laptop, does everything, and has a good form factor. This is the older model, but it can keep up with the newer versions at a better price.
I would recommend this to a friendGreat Laptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer works great for gaming, totally recommend
I would recommend this to a friendGood but has flaws
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is a bit lower than the 2024 version and the 2022 version and the mediatek card is not very good and you are basically forced to upgrade the ssd
I would recommend this to a friend- Cons mentioned:Heat
Its ok, could be better
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too expensive for a 4060 laptop. Gets extremely hot.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cjax2,
Thank you for sharing your feedback on the laptop, and we apologize for the overheating issue you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305058593-0046" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
Great value with portability.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value with speedy processor and great graphics for a laptop. Don't get me wrong a full tower with water cooling will still stop this in its tracks head to head but for a portable this is good stuff.
I would recommend this to a friendSolid Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thus device is powerful and has an exceptiobak battery life. Whether you are doing some hardcore gaming or casual school work, this laptop dominates in both departments for an exceptionakly good value.
I would recommend this to a friendBest laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best laptop i've ever bought. It loads fast and with the GPU and CPU it has, I can play any game ive ever wanted without issue.
I would recommend this to a friendGreat product for price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop outperforms my tower pc. Great unit and awesome ventilation. I went with this over the Alienware laptop because of the poor ventilation on Alienware gear. Would highly recommend this one for the price.
I would recommend this to a friendGreat for school!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for school use and its more than enough for what i need it to do. Its slim and very lightweight which makes it easy to carry around. Havent tried any games on it yet but looking forward to.
I would recommend this to a friendA good gaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a purchase for my 23 year old son who travels for work and wanted a laptop for gaming while in his temporary housing when not working. He did the research and has been very happy with it
I would recommend this to a friendMighty Mouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome little computer, I had bought an open box since they were sold out but it rocks! Been playing all the old fallout games in hd
I would recommend this to a friend- Cons mentioned:Heat
Zephyrus experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give a zero I would. To begin with I have to start off the staff at the Savannah location are absolutely amazing. I had two of these Zephyrus computers, the first continued to run hot even on cooling mat. It would randomly power itself down. I took it to exchange for the second in which it immediately glitched out right from the start during setup at the store which store rep seen. The screen continued glitching in and out preventing me from erasing it they escorted me up front where geek squad was able to erase whilst the screen continued glitching during the entire process. They did however get me in the Lenovo Legion 7i which I will write a full review on in that posting but kudo's to the support given from this store and staff. New manager Josh is AMAZING!!!!! Thanks guys I really appreciate you. I very seriously discourage anyone from buying this model.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hobbit,
We sincerely apologize for the issues you've faced with the Gaming Notebook and the customer support experience as well as the inconvenience caused. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you no longer have the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2305045852-0055" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support