Customer Ratings & Reviews

I don't like the design, and the battery life is very bad even during non-gaming activities like web browsing. Other than that, it is powerful, fast, of good quality, and the keyboard is amazing.

I bought this gift for my son’s masters degree graduation who needed a more upscale with more features for his new job moving out into the world. This came with a great sales price! Thanks Best Buy!

Not all that impressed. I had a 5+ year old Acer Nitro with an i5 in it that I feel ran games at the safe FPS this laptop does. Had settings on max for Fortnite, it ran about 70 FPS. Turned it down to Low-Med settings and then was able to get about 144 FPS. For what the specs are, I expected better performance. I guess spending $1000, you get what you pay for. I can't justify to myself to spend more than $1,500 on a laptop. Gaming or otherwise. Battery life was better than expected when not gaming and the profile was set to "normal".

I selected this laptop for its configurations and its compact size. It is good-looking and light, the trade-off is the power adapter size. I haven't tried to play any games on it yet, but it does a good job on CAD. So far, no complaints.

it’s nice for the most part but like she’s sometimes buggy. also 2 of the ports broke within two years

I bought this device because I wanted to be able to play games and I wanted to use it to stream tv and I wanted to use it for school without standing out. This device is great at all three and I will continue to use it for those purposes.

Motherboard shorted out of random after two years of ownership. Loved this laptop while it was working. Solid build quality, great performance, expandable RAM. Always treated this thing nicely, never spilt liquid or debris on the laptop, yet it still shorted. Effectively a $1,200 paperweight now. Would still recommend, and I hope mine is an isolated case.

I purchased this item yesterday but didn't get this item. I got a similar older model without RTX4060. However, it was open box, people make mistakes in labeling open box items. Pay attention when purchasing open box items, Best Buy will sell you something different than what is being described. You should check the Open Box tag model number and compare with the model on the tags on the item.

Loved almost everything about the laptop, only thing I would recommend is to upgrade the ssd and add ram, other than that it's pretty much perfect, especially for the price.

I am extremely disappointed with the service I received both in-person and online at Best Buy. My experience has been nothing short of frustrating and disheartening. I purchased an HP OMEN 16 laptop from Best Buy, excited to use it for my work. However, upon setting it up at home, I encountered severe Wi-Fi issues—the Wi-Fi wouldn't show up, leaving me unable to connect to the internet and perform my work tasks. As someone who works from home, this was a significant inconvenience. I visited the store to explain the issue and requested a one-to-one replacement. Unfortunately, they informed me they didn't have any replacements in stock and offered me store credit instead. Reluctantly, I accepted the $1200 store credit, despite being a loyal Best Buy customer who has purchased all my electronics from them across multiple states (NY, IL, CA). Using the store credit, I decided to purchase an ASUS ROG laptop, paying an additional $200 out of pocket to get a machine that could meet my needs. Initially, I was happy with this decision. However, within two days, the laptop started experiencing severe issues—Windows kept crashing, and the laptop couldn’t restart properly. This happened repeatedly, disrupting my work and causing immense frustration. I returned to the store to address the ongoing problems and was met with unsatisfactory solutions. The manager, Steven, was extremely rude and showed no concern for my situation. They insisted that since the laptop was bought with store credit, any refund would also be store credit. After much argument, they directed me to online customer service, who also reiterated that they could only offer store credit. I expressed my frustration, explaining that I did not want another laptop from Best Buy after two failed purchases. I wanted a refund to my original payment method, but they refused. Ultimately, I ended up spending an additional $114 to get a third laptop, which I hope will finally work without issues. When I asked what would happen if this third laptop had similar issues, they suggested I purchase a $49 service pack or contact the manufacturer for repairs. It is absurd to spend $1600 on a new laptop only to be told to send it in for repairs immediately. This entire experience has been a nightmare. I am deeply dissatisfied with Best Buy's handling of the situation and their lack of customer care. I am deleting my Best Buy account and will never shop there again. I hope this review serves as a warning to others: do not accept store credit, and be cautious when dealing with Best Buy's customer service. 1) HP OMEN 16 2) ROG zephyrus (paid $200 on top of intial $1200) 3) HP OMEN 16 (paid $114 on top of intital $1400 store credit for the same model I bought the first time).

Great portable machine for gaming. It can run hot though so make sure you change the settings in Armoury Crate or GHelper.

Good laptop, the only thing is it goes super hot when running high level tasks

I love this laptop. The only think I dont like is the texture where my hands rest on the keyboard its rough. Otherwise it types nice and runs greay

Excellent value with speedy processor and great graphics for a laptop. Don't get me wrong a full tower with water cooling will still stop this in its tracks head to head but for a portable this is good stuff.

I really liked this laptop and wanted to keep. About a week in it wouldn’t turn on with just battery. I needed to have on AC first than battery would work. I returned

The battery life is a bit lower than the 2024 version and the 2022 version and the mediatek card is not very good and you are basically forced to upgrade the ssd

Thus device is powerful and has an exceptiobak battery life. Whether you are doing some hardcore gaming or casual school work, this laptop dominates in both departments for an exceptionakly good value.

Great laptop, runs all my games and architecture softwares very smoothly on high graphics.

This laptop outperforms my tower pc. Great unit and awesome ventilation. I went with this over the Alienware laptop because of the poor ventilation on Alienware gear. Would highly recommend this one for the price.

It is a good gaming laptop, does everything, and has a good form factor. This is the older model, but it can keep up with the newer versions at a better price.