Customer Ratings & Reviews
- Model:
- GA402XV-G14.R94060
- SKU:
- 6535495
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus G14's performance, battery life, and screen quality, frequently praising its portability and compact size. Many appreciate the upgradable RAM and the sleek design, although some users note that the device can get warm and the fans can be loud. A few customers also mentioned concerns about the keyboard's reliability and the storage capacity. Overall, the positive feedback on performance and portability outweighs the negative comments regarding heat, fan noise, and storage.
This summary was generated by AI based on customer reviews.
Great Laptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer works great for gaming, totally recommend
I would recommend this to a friend- Cons mentioned:Keyboard
defective unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up a defective unit as the wifi connection was consistently spotty, the laptop would freeze for a few seconds while in the middle of typing, its track pad was mostly unresponsive and video playback had considerable lag when connected to an external display, plugged and unplugged. BB was understanding enough to provide store credit outside of their return window and picked a different laptop.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that the place of purchase has replaced the device and we hope the new device runs smoothly and you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306010246-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Highly recommended 14" for easy portability
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for productivity and light gaming. Pretty sturdy and quiet, with good display, speakers and excellent touchpad.
I would recommend this to a friendIncredible performance offset but horrible battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theres so much to like about this laptop - the short version is that of youre plugged in most of the time, you will love this laptop! All video games on high settings thanks to 4060. Great display. Love the portable size! Sound is amazing. Heres the bad: 512gb HD is a joke. 16mb of Ram is just okay. But the ultimate deal breaker for me is that u get MAX 2 hrs of battery life when youre NOT gaming. I love ASUS and this is a black friday steal but its probably getting returned :(
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the laptop. We sincerely apologize for the battery issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Before returning the device, we recommend following the steps in the FAQ below to troubleshoot the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305058593-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the laptop its a good portable size and also has some good parts for momeys worth im in love so far but lets see how well it works in the long run
I would recommend this to a friend- Cons mentioned:Heat
Overheats
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop seemed great at first, but after about 4 days of playing fiveM, about two hour sessions a piecs, the thing overheated. I noticed it was burning the heck outta my leg and i turned it off, and when i turned it back on and booted up the game it was like a google slides presentation. If you wanna game for an extended period of time, look elsewhere
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jimpegger,
We regret to learn that you are experiencing overheating issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306010246-0024).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
A simple honest review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop, the only two things that I don't like are first where the fans are located, and second, the numbers of USB ports (it only have 2).
I would recommend this to a friendComputer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am in college for engineering and the programming I use works great on the computer. You can also game on it. Over all very successful purchase!!!
I would recommend this to a friendGreat one!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not an expert of PCs but this one pretty much satisfies my need for gaming and working. I travel for work a lot, this 14 screen is exactly what I need.
I would recommend this to a friendGreat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice performance and looks, returned because i was used to 16 invh screen. Couldn't adjust to a smaller screen. Other than that great laptop.
I would recommend this to a friendgreat value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we got this laptop during Christmas holiday sales for only 1000, the screen is on the smaller side but for the price and for a ryzen 9 and 4060 you can't beat it.
I would recommend this to a friendThe best gaming pc
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good and reliable laptop, haven’t had any trouble in more than 1 year of use. Highly recommended!!!
I would recommend this to a friendGreat Purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast and haven’t had a major issue. I would recommend a cooling fan so it doesn’t heat up too much. Battery could be better. Easy to customize LED light keyboard.
I would recommend this to a friend- Pros mentioned:Screen quality
Disappointing Component Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to like this product but I may need to return it. The components are mostly excellent and the build quality is good. However the wireless connectivity is the worst I’ve ever encountered on any computer. It constantly disconnects me from the internet and barely holds a tenth of the download speed I see on my other devices. The wireless card Asus chose for this computer was poor and I can’t in good conscience continue using this product with such unbelievably poor reliability. Any manufacturer should be embarrassed to sell a product with connectivity as poor as this laptop. If you plan to purchase you will need a wired connection or you can expect to be disconnected from browsing sessions and online games every few minutes. I am bitterly upset with my purchase and I’m not sure if Asus can restore my confidence in an otherwise exciting product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mitchell,
We sincerely apologize for the wireless issue you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one.
Please allow us to make your experience with ASUS a better one. Before returning the device, we recommend following the steps in the FAQ below to troubleshoot the issue. If the issue persists, we recommend contacting the place of purchase for an exchange if you are still within the window.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2305045852-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1015073/
Good laptop
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product served my gaming needs well would buy again
I would recommend this to a friendlaptop gud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the casing Touchpad is a little too big and gets in the way when you type sometimes Wish it had the led light up on the back
I would recommend this to a friendSatisfied Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good customer Service. One of there employees suggested me this ASUS laptop. It's been a month now I really liked it. It is very compatible for high lavel coding and gaming.
I would recommend this to a friendGreat hardware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great hardware, but had driver issues out of box causing random reboots when playing games. Reinstalled windows to fix and it has been solid.
I would recommend this to a friendAsus Dropped the Ball with This Model.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems that the 2023 version of the G14 had more QoL issues than the last 2 years. During my time with the device, I had exchange it 2 times and I had to deal with many issues. 1. Webcam don't work, gives an error even though W11 detects it. 2. Charger failed during the 1st day. 3. Dead pixels right out of the box. 4. WiFi not working. (had to manually download drivers from another PC) Which sucks because I loved this laptop a lot, from its design to its combination of specs. When it didn't have any issues, it ran like a dream (after the usual G14 debloat/tuning). So, it makes me sad that the G14 is going downhill, since I really loved this line from ASUS. Now, it's like playing the lottery with this device. If you get a good one, it lasts you years (my 2021 G14 still runs like a champ, just needed a repaste for the CPU and GPU); but if not, you get a random QoL issue. At least Asus support was nice and understanding, they really did try to help troubleshoot any issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Merick L,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306010246-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great gaming laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price. Got open box excellent and it essentially was brand new. Upgraded the memory and storage easily and hit the ground running.
I would recommend this to a friend