Customer Ratings & Reviews
- Model:
- GA402XV-G14.R94060
- SKU:
- 6535495
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus G14's performance, battery life, and screen quality, frequently praising its portability and compact size. Many appreciate the upgradable RAM and the sleek design, although some users note that the device can get warm and the fans can be loud. A few customers also mentioned concerns about the keyboard's reliability and the storage capacity. Overall, the positive feedback on performance and portability outweighs the negative comments regarding heat, fan noise, and storage.
This summary was generated by AI based on customer reviews.
great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we got this laptop during Christmas holiday sales for only 1000, the screen is on the smaller side but for the price and for a ryzen 9 and 4060 you can't beat it.
I would recommend this to a friendlaptop gud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the casing Touchpad is a little too big and gets in the way when you type sometimes Wish it had the led light up on the back
I would recommend this to a friendGreat Purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast and haven’t had a major issue. I would recommend a cooling fan so it doesn’t heat up too much. Battery could be better. Easy to customize LED light keyboard.
I would recommend this to a friend- Pros mentioned:Screen quality
Disappointing Component Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to like this product but I may need to return it. The components are mostly excellent and the build quality is good. However the wireless connectivity is the worst I’ve ever encountered on any computer. It constantly disconnects me from the internet and barely holds a tenth of the download speed I see on my other devices. The wireless card Asus chose for this computer was poor and I can’t in good conscience continue using this product with such unbelievably poor reliability. Any manufacturer should be embarrassed to sell a product with connectivity as poor as this laptop. If you plan to purchase you will need a wired connection or you can expect to be disconnected from browsing sessions and online games every few minutes. I am bitterly upset with my purchase and I’m not sure if Asus can restore my confidence in an otherwise exciting product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mitchell,
We sincerely apologize for the wireless issue you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one.
Please allow us to make your experience with ASUS a better one. Before returning the device, we recommend following the steps in the FAQ below to troubleshoot the issue. If the issue persists, we recommend contacting the place of purchase for an exchange if you are still within the window.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2305045852-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1015073/
Great laptop!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best laptop I ever had! Fast, reliable, great battery life. And the size is perfect: 14" that totally fits in a 13.3" sleeve/bag.
I would recommend this to a friendGreat gaming laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price. Got open box excellent and it essentially was brand new. Upgraded the memory and storage easily and hit the ground running.
I would recommend this to a friendGreat hardware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great hardware, but had driver issues out of box causing random reboots when playing games. Reinstalled windows to fix and it has been solid.
I would recommend this to a friendAsus Dropped the Ball with This Model.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems that the 2023 version of the G14 had more QoL issues than the last 2 years. During my time with the device, I had exchange it 2 times and I had to deal with many issues. 1. Webcam don't work, gives an error even though W11 detects it. 2. Charger failed during the 1st day. 3. Dead pixels right out of the box. 4. WiFi not working. (had to manually download drivers from another PC) Which sucks because I loved this laptop a lot, from its design to its combination of specs. When it didn't have any issues, it ran like a dream (after the usual G14 debloat/tuning). So, it makes me sad that the G14 is going downhill, since I really loved this line from ASUS. Now, it's like playing the lottery with this device. If you get a good one, it lasts you years (my 2021 G14 still runs like a champ, just needed a repaste for the CPU and GPU); but if not, you get a random QoL issue. At least Asus support was nice and understanding, they really did try to help troubleshoot any issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Merick L,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306010246-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Absolutely love it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a powerful yet portable machine. Wish it had an anime matrix at this price but its ok. Will be upgrading the SSD since 512gb is not sufficient.
I would recommend this to a friendBest laptop for the money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great all around gaming laptop fast load times, easy to use, great picture no need to over clock
I would recommend this to a friendSatisfied Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good customer Service. One of there employees suggested me this ASUS laptop. It's been a month now I really liked it. It is very compatible for high lavel coding and gaming.
I would recommend this to a friendGreat Performance and Beautiful Aesthetic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first gaming laptop, nd so far it has been amazing! It is way lighter than I expected, and the performance is amazing!
I would recommend this to a friendGreat laptop especially for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are willing to do a clean windows install via usb, thisnis a great laptop. There is problematic software rhat comes pre installed
I would recommend this to a friendReview
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! I forgot how much i needed to update from a tablet
I would recommend this to a friendScreen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes my screen takes forever to turn on like 1-3 mins to turn on but over a great laptop especially for budget gaming
I would recommend this to a friendFantastic Deal
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really glad I bought this laptop. It was a fantastic deal for the price around Christmas time. My gamer kids were all jealous of it.
I would recommend this to a friendVery good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first windows laptop in a while. I traded in my old macbook just so would be able to games on something besides my pc. Totally worth while on sale
I would recommend this to a friendAwsome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally enjoying this laptop given to my grandson for school and gaming
I would recommend this to a friendGreat gaming laptop, less than great battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop but like any other gaming laptop it has a pretty bad battery life (even when doing simple tasks).
I would recommend this to a friendGaming Laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent gaming laptop. Any games wanted to play run smoothly without any issues. Highly recommended.
I would recommend this to a friend