Customer Ratings & Reviews
- Model:
- GA402XV-G14.R94060
- SKU:
- 6535495
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus G14's performance, battery life, and screen quality, frequently praising its portability and compact size. Many appreciate the upgradable RAM and the sleek design, although some users note that the device can get warm and the fans can be loud. A few customers also mentioned concerns about the keyboard's reliability and the storage capacity. Overall, the positive feedback on performance and portability outweighs the negative comments regarding heat, fan noise, and storage.
This summary was generated by AI based on customer reviews.
Gaming laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well has a lot of power for a small laptop recommend
I would recommend this to a friendProgrammer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Very satisfied. Will recommend this model.
I would recommend this to a friendLove this Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this laptop its quick and light.
I would recommend this to a friendPowerhouse!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop and the service in picking it out was great
I would recommend this to a friendGreat for this year’s releases
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes! Can’t wait for Phantom Liberty on this machine!
I would recommend this to a friendNot what I expected for $1,000+
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what I need to but constantly drops wifi connection for no reason. Apparently its a known issue and to fix it I need to change my wifi card. Why? Its brand new. Why doesnt it just work?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David K,
We sincerely apologize for the connectivity issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact the place of purchase for an exchange or return if you are still within the window. Rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305058593-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015073/
Good specs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was good for gaming great fps for latest gaming
I would recommend this to a friendFlawed machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like it but I had to exchange the first two due to excessive backlight bleed. The third screen was noticeably better but the keyboard light would bleed out onto other keys, making the other keys look cracked. Wifi is a hit or miss. Mediatek I think. Recommended upgrade is to swap it out for an intel AX200 or 210. It’s a very flawed machine with a customer service team known to be useless. Not comfortable knowing that I’ll probably have to deal with their CS which you can find many nightmarish stories about online.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Leo Shiro,
Please accept our sincere apologies for the problems you've encountered with the notebook and our support team, as well as the inconvenience. This is not the quality of service we aim to provide, and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which our Product team will review.
It is our understanding that you have received a replacement device, and we hope that it's functioning normally and that you are enjoying using it as well.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306010246-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Easy and Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Sturdy. Great screen. No issues at all.
I would recommend this to a friendRobust and Productive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good laptop, more so with RTX4060 combination
I would recommend this to a friendAll Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works as expected for a gaming computer
I would recommend this to a friendAsus gaming laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful computer. Sleek, right size to travel. .
I would recommend this to a friend- Cons mentioned:Keyboard
Absolutely Ruins Tables and Desks with scratches.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rear feet are very short and when you open the lid, it has sharp metal strips that become the rear feet. They are hard and thin and unfortunately scratch desktops and table tops.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rose,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and the laptop doesn't have sharp edges or strip, this is a random problem.
If you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Keyboard
Horrible quality control and customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried two and had to return both for different reasons. The first one had bad light bleed and the second overheated and shut off a lot and the keyboard was messed up too. The best buy rep said they get this model returned constantly. Plus asus has horrible customer service and I was ignored by them on Twitter too. Such a shame as I used to be a huge fan of asus. Time for a lenovo legion I guess.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChaossX,
Please accept our sincere apologies for the problems you've encountered with the notebook and our support team, as well as the inconvenience. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. Thank you for providing your feedback, which will be reviewed by our Product Team.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2305045852-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Everything is good except battery.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop open-box excellent condition. Everything works fine except the battery health seems not good. It only works for around 3-4 hours doing simply office works.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Laven,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the battery issue, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2305058593-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
Poor product, poorer 'support'
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been trying to support Best Buy by buying electronics here as a first choice. That will not continue. This was a terrible product, a lemon that never worked. My son is at college overseas so we couldn't bring the item back immediately every time it failed. It worked for an aggregate of two months over a 12 month period. On the third repair request, we were told that Best Buy closes it's one year warranty period early so that, although we were still technically in warranty, no repairs could be made. Additionally, the repairs are only processed through Best Buy centers so the manufacturer will not support it's product either. No more Asus, no more Best Buy for me. Find a company that recognizes a lemon and will not employ shady behavior to avoid liability for a broken product.
No, I would not recommend this to a friend- Cons mentioned:Heat
Overheating
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this laptop. Overheating sucks. I purchased this laptop in November, but at that time, I didn't use any heavy software like Matlab Solidworks. But when I installed MATLAB, originPro it started overheating like it is burning in side additionally the battery is drained along with the heat.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ShubhaMajumder,
We sincerely apologize for the overheating issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0060" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
wrong product delivered
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sent a completely incorrect product. Even the brand was different (Ordered ASUS and was delivered MSI). Not sure how such mistakes happen. Upon contacting customer for replacement, they initiated a request to send the correct product so the incorrect product could be returned, however the correct product never got delivered even after the specified time, so I had to return the incorrect product that too after discussing with the rep at store because I did not want to end up keeping it with me. However once the incorrect product was returned, the replacement was cancelled stating that replacement can no longer be possible since the incorrect product was returned. All this caused a lot of problems for the student whose classes had already started and had to use the laptop while all these issues were going on. This was a very bad experience which I had never experienced with Best Buy before.
No, I would not recommend this to a friendWorks okay, pretty Meh.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the laptop already has 3 dead pixels. I have also had quite a bit of trouble getting things to work, often having to restart the computer to get things like sound or apps to work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mysty F,
We're sorry you're having display issues with the device. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend getting the device repaired. Since your unit is a Best Buy Exclusive model, you can simply visit your Best Buy location for repair on your unit under our manufacturer warranty. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance in getting your unit repaired.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2305058593-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard
Computer not working in less than a month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t even had this laptop for a month and I’ve been experiencing many problems. It blue screens quite a bit which is annoying in the middle of playing games. On top of that, the keyboard randomly stops working every few days and I have to troubleshoot it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chloe,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
In the following FAQs, we recommend following the steps for troubleshooting both the BSOD and Keyboard issues. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015071/
https://www.asus.com/support/faq/1042499/