Customer Ratings & Reviews
- Model:
- GA402XV-G14.R94060
- SKU:
- 6535495
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus G14's performance, battery life, and screen quality, frequently praising its portability and compact size. Many appreciate the upgradable RAM and the sleek design, although some users note that the device can get warm and the fans can be loud. A few customers also mentioned concerns about the keyboard's reliability and the storage capacity. Overall, the positive feedback on performance and portability outweighs the negative comments regarding heat, fan noise, and storage.
This summary was generated by AI based on customer reviews.
All Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works as expected for a gaming computer
I would recommend this to a friendwrong product delivered
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sent a completely incorrect product. Even the brand was different (Ordered ASUS and was delivered MSI). Not sure how such mistakes happen. Upon contacting customer for replacement, they initiated a request to send the correct product so the incorrect product could be returned, however the correct product never got delivered even after the specified time, so I had to return the incorrect product that too after discussing with the rep at store because I did not want to end up keeping it with me. However once the incorrect product was returned, the replacement was cancelled stating that replacement can no longer be possible since the incorrect product was returned. All this caused a lot of problems for the student whose classes had already started and had to use the laptop while all these issues were going on. This was a very bad experience which I had never experienced with Best Buy before.
No, I would not recommend this to a friend- Cons mentioned:Heat
Overheating
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this laptop. Overheating sucks. I purchased this laptop in November, but at that time, I didn't use any heavy software like Matlab Solidworks. But when I installed MATLAB, originPro it started overheating like it is burning in side additionally the battery is drained along with the heat.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ShubhaMajumder,
We sincerely apologize for the overheating issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0060" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
Asus gaming laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful computer. Sleek, right size to travel. .
I would recommend this to a friend- Cons mentioned:Keyboard
Horrible quality control and customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried two and had to return both for different reasons. The first one had bad light bleed and the second overheated and shut off a lot and the keyboard was messed up too. The best buy rep said they get this model returned constantly. Plus asus has horrible customer service and I was ignored by them on Twitter too. Such a shame as I used to be a huge fan of asus. Time for a lenovo legion I guess.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChaossX,
Please accept our sincere apologies for the problems you've encountered with the notebook and our support team, as well as the inconvenience. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. Thank you for providing your feedback, which will be reviewed by our Product Team.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2305045852-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard
Absolutely Ruins Tables and Desks with scratches.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rear feet are very short and when you open the lid, it has sharp metal strips that become the rear feet. They are hard and thin and unfortunately scratch desktops and table tops.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rose,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and the laptop doesn't have sharp edges or strip, this is a random problem.
If you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Everything is good except battery.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop open-box excellent condition. Everything works fine except the battery health seems not good. It only works for around 3-4 hours doing simply office works.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Laven,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the battery issue, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2305058593-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
In 1-year time, the laptop stopped working 3 times
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably my worst purchase in terms of electronics. Since the day I bought it, the computer has had issues, and what frustrated me even more was that, unfortunately, only Best Buy can offer support because Asus claims this is an exclusive Best Buy model. To make matters worse, I live in South America. Through friends, I managed to send the laptop for support, which was always a hassle to ship it back and forth to Brazil. Every time it came back, it still had problems, and now it doesn't even recognize the hard drive. I provided all the possible clues to the support team, such as event viewer logs, etc., and it still came back with issues. If you value a reliable warranty, do not buy this laptop.
No, I would not recommend this to a friend- Cons mentioned:Keyboard
Computer not working in less than a month
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t even had this laptop for a month and I’ve been experiencing many problems. It blue screens quite a bit which is annoying in the middle of playing games. On top of that, the keyboard randomly stops working every few days and I have to troubleshoot it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chloe,
Our sincere apologies for the problems you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
In the following FAQs, we recommend following the steps for troubleshooting both the BSOD and Keyboard issues. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015071/
https://www.asus.com/support/faq/1042499/
Works okay, pretty Meh.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the laptop already has 3 dead pixels. I have also had quite a bit of trouble getting things to work, often having to restart the computer to get things like sound or apps to work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mysty F,
We're sorry you're having display issues with the device. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Please allow us to make your experience with ASUS a better one.
Based on the issue described, we recommend getting the device repaired. Since your unit is a Best Buy Exclusive model, you can simply visit your Best Buy location for repair on your unit under our manufacturer warranty. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance in getting your unit repaired.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2305058593-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Waste of money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crashes and overheats really bad. If anyone has any suggestions please comment
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Darondisia F,
We sincerely apologize for the issues you've faced with the laptop and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the crashing and overheating issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306010246-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1038855/
https://www.asus.com/support/faq/1015064/
ROG Zephyrus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good portable computer that can run almost any game as long as you compromise on the settings, can run hot though if you're not careful.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tomas D,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the overheating issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305058593-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
- Cons mentioned:Heat
Two lemons on this nice of a product is disappoint
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with the looks and specs on paper. Our first kept overheating within the first week of use and had complete crashes. Exchanged it for another one of the same kind. The second didn't overheat as much but still had crashes. Returned the second one too. Wouldn't recommend. A little thing that was annoying is anytime you unplug from the charger you'll lose screen visuals as it switched to battery. A computer this nice should be able to seamless switch imo.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bebo,
We sincerely apologize for the crashing and overheating issues you experienced with your ASUS laptop. This is definitely not the norm and is not the kind of quality to expect from ASUS products. If you run into similar issues in the future we recommend trying the troubleshooting steps found below:
[Notebook/Desktop/AIO] Troubleshooting - Computer Overheating and Fan issues - https://www.asus.com/support/FAQ/1015064/
[Notebook/Desktop/AIO] Troubleshooting - How to fix Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/FAQ/1042499/
[Notebook/Desktop/AIO] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/FAQ/1038855/
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2305045852-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Avoid this laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT Best Buy’s fault! The motherboard for my laptop broke 2 months after my warranty expired. I took it to Best Buy for repairs, but their service center mailed my laptop back saying that they’ve had such consistent issues with the motherboard for this laptop they will no longer repair them. Best Buy refunded me the $85 shipping and labor fee. ASUS charges a non refundable $85 diagnostics fee on top of repairs which could be $300-$500. I don’t want to pay $585 to repair a laptop that has such issues that Best Buy will no longer even attempt to fix it.
No, I would not recommend this to a friend- Cons mentioned:Heat
DO NOT RECOMMEND
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It always fails to boot up properly when turned on, the screen doesn't light up only the keyboard light and it continues to get hot. The only way to fix it is that you need to keep holding down the power button for a long time to force a reboot. And it's a common problem with this laptop, there are a lot of identical cases online. Not really recommended.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the boot issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
frozen screen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this laptop in exellent condition and it has screen freezing issue specially when you are installing something on windows. i have updated the bios and the windows and i watched a lot of videos on youtube but the issue don't wanna be fixed so i returned to bestbuy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mohamed,
We sincerely apologize for the screen freezing issue you've faced with the notebook and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306010246-0031" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
For 3d modeling and animation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The performance are low and also is a noise went i want to open the programs because take so long and then open multiple windows.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Manuel F,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the issue.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2305058593-0024" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Overall ok purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product with a nice price, only that the HDMI port is not working (since I bought a open-box machine so acceptable)
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Xinyi C,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the HDMI issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305058593-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047158/
Poor computer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t even been a full year and it randomly stopped working well, tried to treat it with care, tried to not let it hit 20 percent of battery or lower, and kept it clean, now it doesn’t work well anymore, I want a full refund…
No, I would not recommend this to a friendQC issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was OK until today. Loud cricket noise (think coil whine, but 10 times louder) coming from middle vents top of keyboard when on battery. Would also completely shut down when an external monitor was disconnected while sleeping. Obviously a defective unit. Took a chance on an open box-excellent. Returning to BB.
No, I would not recommend this to a friend