Customer Ratings & Reviews
- Model:
- GA402XV-G14.R94060
- SKU:
- 6535495
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus G14's performance, battery life, and screen quality, frequently praising its portability and compact size. Many appreciate the upgradable RAM and the sleek design, although some users note that the device can get warm and the fans can be loud. A few customers also mentioned concerns about the keyboard's reliability and the storage capacity. Overall, the positive feedback on performance and portability outweighs the negative comments regarding heat, fan noise, and storage.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat
Two lemons on this nice of a product is disappoint
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with the looks and specs on paper. Our first kept overheating within the first week of use and had complete crashes. Exchanged it for another one of the same kind. The second didn't overheat as much but still had crashes. Returned the second one too. Wouldn't recommend. A little thing that was annoying is anytime you unplug from the charger you'll lose screen visuals as it switched to battery. A computer this nice should be able to seamless switch imo.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bebo,
We sincerely apologize for the crashing and overheating issues you experienced with your ASUS laptop. This is definitely not the norm and is not the kind of quality to expect from ASUS products. If you run into similar issues in the future we recommend trying the troubleshooting steps found below:
[Notebook/Desktop/AIO] Troubleshooting - Computer Overheating and Fan issues - https://www.asus.com/support/FAQ/1015064/
[Notebook/Desktop/AIO] Troubleshooting - How to fix Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/FAQ/1042499/
[Notebook/Desktop/AIO] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/FAQ/1038855/
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2305045852-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
ROG Zephyrus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good portable computer that can run almost any game as long as you compromise on the settings, can run hot though if you're not careful.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tomas D,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the overheating issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305058593-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
- Cons mentioned:Heat
Waste of money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crashes and overheats really bad. If anyone has any suggestions please comment
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Darondisia F,
We sincerely apologize for the issues you've faced with the laptop and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the crashing and overheating issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306010246-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1038855/
https://www.asus.com/support/faq/1015064/
In 1-year time, the laptop stopped working 3 times
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably my worst purchase in terms of electronics. Since the day I bought it, the computer has had issues, and what frustrated me even more was that, unfortunately, only Best Buy can offer support because Asus claims this is an exclusive Best Buy model. To make matters worse, I live in South America. Through friends, I managed to send the laptop for support, which was always a hassle to ship it back and forth to Brazil. Every time it came back, it still had problems, and now it doesn't even recognize the hard drive. I provided all the possible clues to the support team, such as event viewer logs, etc., and it still came back with issues. If you value a reliable warranty, do not buy this laptop.
No, I would not recommend this to a friend- Cons mentioned:Heat
DO NOT RECOMMEND
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It always fails to boot up properly when turned on, the screen doesn't light up only the keyboard light and it continues to get hot. The only way to fix it is that you need to keep holding down the power button for a long time to force a reboot. And it's a common problem with this laptop, there are a lot of identical cases online. Not really recommended.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the boot issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
For 3d modeling and animation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The performance are low and also is a noise went i want to open the programs because take so long and then open multiple windows.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Manuel F,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the issue.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2305058593-0024" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
frozen screen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this laptop in exellent condition and it has screen freezing issue specially when you are installing something on windows. i have updated the bios and the windows and i watched a lot of videos on youtube but the issue don't wanna be fixed so i returned to bestbuy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mohamed,
We sincerely apologize for the screen freezing issue you've faced with the notebook and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306010246-0031" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Overall ok purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product with a nice price, only that the HDMI port is not working (since I bought a open-box machine so acceptable)
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Xinyi C,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the HDMI issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305058593-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047158/
QC issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was OK until today. Loud cricket noise (think coil whine, but 10 times louder) coming from middle vents top of keyboard when on battery. Would also completely shut down when an external monitor was disconnected while sleeping. Obviously a defective unit. Took a chance on an open box-excellent. Returning to BB.
No, I would not recommend this to a friendAvoid this laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT Best Buy’s fault! The motherboard for my laptop broke 2 months after my warranty expired. I took it to Best Buy for repairs, but their service center mailed my laptop back saying that they’ve had such consistent issues with the motherboard for this laptop they will no longer repair them. Best Buy refunded me the $85 shipping and labor fee. ASUS charges a non refundable $85 diagnostics fee on top of repairs which could be $300-$500. I don’t want to pay $585 to repair a laptop that has such issues that Best Buy will no longer even attempt to fix it.
No, I would not recommend this to a friendGreat computer/but internal components issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It a great computer however after one month of it I have to send it back to asus due to some problem with the laptop. (It probably just my model)
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex G,
Thank you for sharing your feedback on the Gaming notebook. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand that you have sent the device for repairs. It is our hope that your issues have been resolved and you will enjoy using the device from now on.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2305058593-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Computer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device over heated on me the first day I was kinda confused
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andre,
We sincerely apologize for the overheating issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, don't hesitate to get in touch with the place of purchase for an exchange or return if you are still within the window. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
Suspect Build Quality/QC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Specs and value are pretty good, but ran into multiple issues on 2 units. Current one seems ok for now *knock on wod.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Hopefully, this device will continue to work normally and you will enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305058593-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Poor computer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t even been a full year and it randomly stopped working well, tried to treat it with care, tried to not let it hit 20 percent of battery or lower, and kept it clean, now it doesn’t work well anymore, I want a full refund…
No, I would not recommend this to a friend- Cons mentioned:Keyboard
Awful Quality Control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two units both with trackpad issues. The first unit had a caved in power button and a clicking noise when swiping the touchpad. The second unit has an awful mouse jitter when using the touchpad. Asus sells with at such a premium price point. It’s ridiculous they have seemingly zero quality control.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the touchpad issues you faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2305045852-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning it because I thought I could deal with the 14” screen. It’s a bit limiting.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeremy S,
We regret to hear that you returned the notebook due to the screen size disappointment. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. We appreciate your feedback which our Product team will review.
Although you no longer have the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305058593-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Screen Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.13 months and the screen has started to go out. Pixelated, bouncy, and turning pink. Gets extremely hot when gaming
No, I would not recommend this to a friendBuyer beware. Looks nice but issues issues
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this laptop for 5 6 months. Worked ok at first but now will turn off randomly and reboot. Some days its only once, other time's multiple times a day. Tried tracing the problem but error is only windows shut down unexpectedly. Temps are high but didnt seem put of sorts with other temps. Reallt regret buying this laptop as i cant rely if itnwill rin good or randomly rebbotnruing my gaming or whatever im working. Also asus customer srvice is difficult to get ahold of or even try to get support. Its a shame because its a pretty laptop and i really wanted to like it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David L,
We sincerely apologize for the auto reboot issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0062" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1046480/
No QC from factory
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the laptop brand new in sealed box. Firs turning on experience was good. I powered the laptop by included DC adaptor. The trouble came when I use PD charger that I normally use for other laptop. I pluged in on the left side USB-C port. the laptop shut down immediately. My Charger has flickering light. I restarted and try to charge it with my Monitor with USB-C. It was my very bad mistake. the laptop damage my monitor. USB-C port on my monitor is no longer work. I double check with my 2 other Laptop. I return the laptop and get replacement from BestBuy but I left with a damage monitor. This is the worst experience that I ever bought. I have many of defective devices. All of them are cover by the return policy. I wonder how can this type of defect device come out from factory.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.
As we understand that you have received a replacement device, we hope that it runs smoothly and that you enjoy using it.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305045852-0031" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Wouldn't recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this to anyone. It has a lot of issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jdoge,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one. To investigate the problems further or obtain assistance with getting the device repaired, please contact our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305058593-0025" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support