Customer Ratings & Reviews
- Model:
- GA402XV-G14.R94060
- SKU:
- 6535495
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus G14's performance, battery life, and screen quality, frequently praising its portability and compact size. Many appreciate the upgradable RAM and the sleek design, although some users note that the device can get warm and the fans can be loud. A few customers also mentioned concerns about the keyboard's reliability and the storage capacity. Overall, the positive feedback on performance and portability outweighs the negative comments regarding heat, fan noise, and storage.
This summary was generated by AI based on customer reviews.
Piece of trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not put yourself through the pain and annoyance from buying this laptop. I’ve had nothing but issues with this laptop. One of the worst laptops I have ever owned. If i can save one person from purchasing this trash laptop then this post was worth it
No, I would not recommend this to a friendCool laptop but defective from the start :( beware
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop however, it seems to have some issues every now and then with the screen. I have taken immaculate care of this device yet it has this screen issue. It happened from day one. I assume I have to do a warranty claim. I've never bought a new laptop and had it break down so soon like this. Huge bummer. This brand is awesome and the model g14 is a great device, but there must be a lack of quality control and safe handling of electronics at Best Buy for a product to be defective so soon.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear David T,
We sincerely apologize for the display issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015072/
- Cons mentioned:Keyboard
Don’t buy open box items
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A key doesn’t work and occasionally bricks. I bought this as an open box laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jamil S,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot both the keyboard and system issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015071/
https://www.asus.com/in/support/faq/1038855/
Freezes and Fails to Connect to External Monitor
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite possibly the worst laptop I've ever owned. At least 3 times a day the laptop screen fails to power on while not sending power to the external monitor requiring a hard reset of the computer to get the screen on. Additionally, at least twice a day the laptop will completely lock up and freeze and require an additional hard reset to work again. Do not buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eimfelker,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2305045852-0059" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1008276/
Lemon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows 11 was an unusable buggy experience, Asus software was a buggy mess too, visual artifacts/glitching/flickering, didn't support multiple resolutions, randomly restarted ~20 times in 2 days. This seemed to be a quality control issue. Neither Asus nor Bestbuy was helpful during this troubleshooting process. Not worth the lost time/sleep.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305045852-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1046480/
Best buy - the worst place to buy this laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the name of selling laptops you are selling webroot security software which I never requested and also never installed once on my machine. After 6 months you charged me with auto re-newal. How on earth can you charge me for a product I never installed and did not sign up? Best buy - this is daylight robbery ...I'll tell this to every one and post 1000s of social media post about this stupidity
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sammy,
We certainly understand the inconvenience this may have caused you.
Resellers, like BestBuy, will usually preinstall free subscription internet security software or applications in order to keep your system safe from malware or viruses while surfing the web. Once the free subscription expired, you need to pay for the service periodically. If you have your own internet security software, you can always uninstall the Webroot application. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died out of nowhere just 3 months out of 1 year warranty. Beware do not recommend. Other people having same issues when you search forums with the g14.
No, I would not recommend this to a friendWell designed machine but I WON'T RECOMMEND
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first got this laptop, fell in love with it. after 2 days, it became a disappointment. -Chrome flicker issue -after using HDMI then later on trying to turn on the computer Black screen of death. Only solution for this is drain out your battery and never turn off the laptop again. -Asked for replacement - Best buy wanted to service it instead of the replacement. I'm very certain that I'm going to return this and get something else.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maestro,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. Before returning the device, we recommend following the steps in the FAQ below to troubleshoot the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305045852-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042499/
Customer service at Gettysburg MD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its all about customer service not the product! It's my second time buying a laptop at Gettysburg Md & disappointed my last experience was quite perfect & now the sales person that I contact was not professional at all she came & ask me if I need help then I try to explain what I'm looking for and asked for some details about it and now I took the wrong products because of misinformation.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Esmu,
We certainly understand your disappointment and the inconvenience this may have caused you.
Normally, sales related issues are resolved by the seller if a different item was delivered to you than you have paid for. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good in theory, bad in reality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop in theory but in practice it's a poor product. Definitely some quality control issues, mainly regarding the display. The functionality out of the box is poor- I'm on my second unit and both have had display issues. Concerning how Best Buy continues to sell defective products.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Diego,
We sincerely apologize for the display issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the display problem you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0048" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Don’t like it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s frágil so after 2 weeks I have to changed because it’s so delicated
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear you're not completely satisfied with your notebook. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Should you need assistance sending the unit in for warranty service, You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Missing charger
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As per best buys own rules, anything rated excellent on their used stuff has to include all parts and accessories. Imagine my surprise when i opened the box and found the charger was missing. As this is a gaming laptop, the charger is not cheap. In fact Asus sells it for 179.99. As soon as i get back in town im returning this otherwise great laptop.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear that you received your unit but missing charger. We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2305045852-0009) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats. Too many blue screen errors it was not even 5 days
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ViOrt,
We are sorry to hear about the overheating and crashing issues you were experiencing with your ASUS laptop. This is definitely not the norm and is not the type of quality to expect from ASUS products. If you run into similar issues in the future we recommend following the steps in the FAQs linked below to troubleshoot the issues. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2305045852-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Troubleshooting - Computer Overheating and Fan issues: https://www.asus.com/support/FAQ/1015064/
Troubleshooting - How to fix Blue Screen Errors in Windows (BSOD): https://www.asus.com/support/FAQ/1042499/
Bought open box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad laptop, but bought it open box excellent and the laptop was visibly dirty
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. Your feedback helps us to continuously improve the product and create a better user experience. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306010246-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Constantly Restarts
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product and have been using it for about 10 days. It constantly restarts when entering and exiting sleep. No fixes online work to correct the issue.
No, I would not recommend this to a friendMid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like the mobile view. Could be better. Was mid
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nonya,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306010246-0016] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Waste of money, useless laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would return this in a heart beat if I could. It doesn’t hold a charge. Even if you power it off it seems to wake up and drain the battery. When you run a game it doesn’t get enough fps so it’s useless.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michelle S,
We sincerely apologize for the battery issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0047" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
Blue screen and Restarts Itself
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this gaming laptop to play low end games. It cannot handle it, the laptop is constantly restarting randomly after trying to run games for a little while or will blue screen and shut off. 1,600 laptop and it’s a broken mess.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gabrielle C,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1046480/
Screen not turning on.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this computer for a month and was only able to use it twice before the computer started giving me issues. The screen won’t turn on and I had to connect it to my tv.. that and the computer does so fast.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lauren D,
We sincerely apologize for the display issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Fails after the warranty expires
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Graphics card ran into an issue exactly 1 month after the warranty expired.
No, I would not recommend this to a friend