Customer Ratings & Reviews
- Model:
- GA402XV-G14.R94060
- SKU:
- 6535495
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus G14's performance, battery life, and screen quality, frequently praising its portability and compact size. Many appreciate the upgradable RAM and the sleek design, although some users note that the device can get warm and the fans can be loud. A few customers also mentioned concerns about the keyboard's reliability and the storage capacity. Overall, the positive feedback on performance and portability outweighs the negative comments regarding heat, fan noise, and storage.
This summary was generated by AI based on customer reviews.
Good in theory, bad in reality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop in theory but in practice it's a poor product. Definitely some quality control issues, mainly regarding the display. The functionality out of the box is poor- I'm on my second unit and both have had display issues. Concerning how Best Buy continues to sell defective products.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Diego,
We sincerely apologize for the display issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the display problem you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0048" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Don’t like it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s frágil so after 2 weeks I have to changed because it’s so delicated
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear you're not completely satisfied with your notebook. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Should you need assistance sending the unit in for warranty service, You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Missing charger
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As per best buys own rules, anything rated excellent on their used stuff has to include all parts and accessories. Imagine my surprise when i opened the box and found the charger was missing. As this is a gaming laptop, the charger is not cheap. In fact Asus sells it for 179.99. As soon as i get back in town im returning this otherwise great laptop.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear that you received your unit but missing charger. We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2305045852-0009) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats. Too many blue screen errors it was not even 5 days
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ViOrt,
We are sorry to hear about the overheating and crashing issues you were experiencing with your ASUS laptop. This is definitely not the norm and is not the type of quality to expect from ASUS products. If you run into similar issues in the future we recommend following the steps in the FAQs linked below to troubleshoot the issues. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2305045852-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Troubleshooting - Computer Overheating and Fan issues: https://www.asus.com/support/FAQ/1015064/
Troubleshooting - How to fix Blue Screen Errors in Windows (BSOD): https://www.asus.com/support/FAQ/1042499/
Bought open box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad laptop, but bought it open box excellent and the laptop was visibly dirty
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. Your feedback helps us to continuously improve the product and create a better user experience. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306010246-0007" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Constantly Restarts
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product and have been using it for about 10 days. It constantly restarts when entering and exiting sleep. No fixes online work to correct the issue.
No, I would not recommend this to a friendMid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like the mobile view. Could be better. Was mid
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nonya,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306010246-0016] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Waste of money, useless laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would return this in a heart beat if I could. It doesn’t hold a charge. Even if you power it off it seems to wake up and drain the battery. When you run a game it doesn’t get enough fps so it’s useless.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michelle S,
We sincerely apologize for the battery issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0047" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
Blue screen and Restarts Itself
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this gaming laptop to play low end games. It cannot handle it, the laptop is constantly restarting randomly after trying to run games for a little while or will blue screen and shut off. 1,600 laptop and it’s a broken mess.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gabrielle C,
We sincerely apologize for the performance issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1046480/
Screen not turning on.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this computer for a month and was only able to use it twice before the computer started giving me issues. The screen won’t turn on and I had to connect it to my tv.. that and the computer does so fast.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lauren D,
We sincerely apologize for the display issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0036" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Buyer Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen broke just by opening and closing it in normal use. There's no damage to my laptops exterior, and I go in to ask for an exchange before the 11 day period and manager says no. I now have a broken PC.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
Thank you for letting us know that the screen broke and we apologize for any inconvenience it may have caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions.
Please allow us to make your experience with ASUS a better one. To investigate the problem further or obtain assistance with getting the device repaired, please contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Fails after the warranty expires
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Graphics card ran into an issue exactly 1 month after the warranty expired.
No, I would not recommend this to a friendNo refund apparently
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to pick up and someone else picked it up instead and best buy wouldn't do anything about so im down a little over a thousand now thanks best buys
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GabrialR,
We are sorry to hear that you did not receive your unit. We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number ( N2305045852-0044) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason when playing the computer will all of the sudden reboot. It only happens every 5 hours of gaming time or so but it is still very annoying
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brandon T,
We sincerely apologize for the performance issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the rebooting issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1046480/
Beautiful but…
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this on sale but not even within a week the laptop over heated and died. It had beautiful graphics and over all stunning but the hardware didn’t last. Would have gave it a 5star review if it didn’t died right away.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Russell G,
We sincerely apologize for the poor experience you have had with your ASUS laptop overheating and powering off. This is definitely not the norm and is not the kind of quality to expect from ASUS products. If you are still within the return window with Best Buy we recommend trying to get a replacement unit. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2305045852-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Pros mentioned:Screen qualityCons mentioned:Heat
A smooth blend of Style and Performance!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unboxing the Asus ROG Zephyrus G14 gaming laptop was as simple as cutting the shipping box open, pulling out the laptop box and slicing through the security tape to lift the lid. The packaging as always was top-notch, as you open the box, the laptop is lifted up and out of the box, almost like magic. It’s just a little thing but touches like that really make a product feel special, right out of the box. I've been using this high performance laptop for a few weeks now as my primary Windows machine and it's almost perfect for anything I need to do on a PC, including running Steam games, watching movies on my external monitor, and editing media to share online. The laptop itself is a healthy balance of brain and brawn. With a moonlight white exterior and unimatrix dot design with a holographic effect in the right light. The design has a modern and sleek look and feel. Complete with thin bezels around the 14-inch display. The weight of this laptop is just right to give you a good balance of durability and portability. It doesn't feel like an economy laptop despite its lightweight build. Setting it up was a breeze, with Windows 11 and ASUS' Armoury Crate software, which offers various performance settings, giving you the option to customize the power usage depending on your usage. This gaming laptop has an AMD Ryzen 9 7940HS processor and NVIDIA GeForce RTX 4060 graphics card. These specs mean that you are going to experience amazing performance whether you're editing videos for social media, watching a movie in 4k or playing a game. Even multiple activities on multiple monitors at the same time! The laptop can handle any task or activity that I throw at it! The fan pops on when gaming or performing resource intensive tasks, but given these high-performance specs, that’s to be expected The display is another great thing about this monitor, with a 120Hz refresh rate and 100% sRGB color gamut, offering stunningly crisp and vibrant visuals that really pop on the screen. I appreciate that there is a webcam in the top bezel of the lid so that I can use this laptop for web meetings and calls with business associates. The touchpad on this laptop is huge and oh so smooth! Probably one of the best touchpads I’ve ever used on a laptop. The keyboard works really great, feels great when typing and it features customizable RGB backlighting, adding just a little more of the product magic that I mentioned earlier in the review. This gaming laptop has just the right amount of extra features to make you say, wow! Even though the list of pros for this laptop is many, and far greater than I’ve mentioned, I do need to mention just a couple drawbacks. This laptop only has 512GB SSD, which is, IMO, a little below par for a high performance laptop of this caliber. It also tends to get hot under heavy use, which is felt through the keyboard. The battery life is sufficient for my needs, I keep it plugged in and docked mostly. But it may not last long enough to take on a trip and watch more than 1, maybe 2 movies, or perhaps a few hours of offline gaming I need to mention that I was sent a replacement laptop to review. The first laptop I received had an issue where the laptop wouldn’t wake up and the screen wouldn’t come on, while the keyboard and base of the laptop became extremely hot to the touch. While working with ASUS support we were unable to determine the cause of the overheating issue so they shipped me a replacement laptop, just to be safe. I appreciate the great customer service and fast support offered by ASUS. The replacement arrived quickly after it was shipped and the new laptop has not experienced the issue I had with the original unit. Overall, I highly recommend the Asus ROG Zephyrus G14 gaming laptop to anyone looking for a top tier laptop at a less than top tier price. It checks mostly all the right boxes; performance, features, spec, build quality, display quality and price, making it a great choice for anyone in need of a powerful, portable laptop.
I would recommend this to a friend Not worth the price
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started having problems bestbuy and asus didn’t know how to fix within a few months or purchasing it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2305045852-0056" as a reference so that we can further investigate the issues you're experiencing. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Terrible backlighting keyboard
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible backlighting on the keyboard. You are better with backlighting off. Great screen. White looks great. But you can’t see the keys good.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Linda M,
Our sincere apologies for the keyboard backlight problem you have had with the notebook and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2305045852-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1044851/
Low quality control in manufacturing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought once, started malfunctioning and shutting down. Ended up getting another one about a month ago, now this one won’t charge
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kunal R,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1012793/
Terrible Shipping
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was two weeks late with no updates. Had to call customer service where I could I get order refunded.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ZhiC,
We are sorry to hear that you did not receive your unit. We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number ( N2305045852-0045) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support