Customer Ratings & Reviews
- Model:
- GA402XV-G14.R94060
- SKU:
- 6535495
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus G14's performance, battery life, and screen quality, frequently praising its portability and compact size. Many appreciate the upgradable RAM and the sleek design, although some users note that the device can get warm and the fans can be loud. A few customers also mentioned concerns about the keyboard's reliability and the storage capacity. Overall, the positive feedback on performance and portability outweighs the negative comments regarding heat, fan noise, and storage.
This summary was generated by AI based on customer reviews.
Great Gaming PC for travel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming PC. Got this during the Christmas sale and my wife is loving it!
I would recommend this to a friendGreat Value and Product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my needs of a small Laptop that can perform.
I would recommend this to a friendcomputer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good laptop easy to upgrade easy to learn where everything is at.
I would recommend this to a friendSSD hard drive died in a few months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard drive died in 6 months. I could not wait for my total tech to get it fixed because had to use it for work the next day. Ended up buying a new SSD and fixing it my self
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mat L,
We regret to learn that the notebook's hard drive stopped working within six months and we would like to apologize for the inconvenience caused. This is not the kind of experience we want our customers to have with any ASUS product and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306010246-0006" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Constant freezes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Random freezes, no blue screen. The only way is to power off. Tried different methods, update all drivers, etc. Nothing worked. Decided to do full reset, ended up with the same freezing during restore. Now can't complete it. Built-in diagnostic tools say everything is normal.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
We sincerely apologize for the performance issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2305045852-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/in/support/faq/1038855/
Garbage laptop.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Predatory advertising. This computer can NOT run Starfield or even Skyrim for that matter. Do not buy this product if you are seriously interested in gaming. Runs fine, even great as a stand alone laptop, god awful for gaming.
No, I would not recommend this to a friendBought this and product itself had serious issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its was too loud and vibration was also there … you can feed the vibration while using keyboard and sound was so lound that i had to use headphones. Second Asus laptop back to back with issue
No, I would not recommend this to a friendDefective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.System keeps shutting down when left idle for some time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Roguser,
We regret to learn that you are experiencing auto shutdown issues, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ, below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2305045852-0006)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1046480