Customer Ratings & Reviews
- Model:
- GA403WR-G14.R95070TI
- SKU:
- 10937006
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.8 out of 5 stars
to a friend
A warning if you buy this laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had so many issues with this laptop. Im on my third one in less than a month and its due to the quality control issues on Asus’s end. The first g14 I used had a faulty motherboard. Then my second g14’s screen cracked without dropping it at all or by user error. This all happened in less than 2 months. Please do yourself a favor and buy something reliable like a Mac. If you have to use windows then build a PC if possible. This is not worth the hassle of wasted hours, losing work, or trying to send it to asus for repair under warranty. This device is not reliable even if you take the best care of it and ultimately this is due to asus’s quality control issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Daren,
Thank you for sharing your experience with the ASUS GA403WR Gaming Laptop. We sincerely apologize for the repeated issues you’ve encountered and fully understand the frustration of having to go through multiple replacements in such a short period. Experiencing a faulty motherboard and a cracked screen without user error is not representative of the quality standards we strive to uphold, and we regret the inconvenience and disruption this has caused.
Your feedback will be forwarded to our product team for further evaluation, and we hope that your current device delivers the reliable performance moving forward.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2506022409-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Gaming laptop and good for school
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best laptop for gaming and school combined slic and Powerful
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could’ve more gpu memory but 12gb was enough for me
I would recommend this to a friendIssues out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Runs very hot while gaming, 90°+. Couldn't place my hands on the keyboard. Had issues simply trying to reset the computer. It would constantly have an error during the initial process. Maybe I received a dub but I wouldn't recommend for the amount of issues I faced from day 1.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TechGuyy20,
Thank you for sharing your experience with the ASUS GA403WR Gaming Laptop. We’re sorry to hear about the thermal and system issues you've encountered. This is not the level of performance we aim to deliver.
To help resolve the issue described, we recommend reviewing the steps in our troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506027921-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
ASUS and Best Buy Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not have this laptop for very long because Best Buy sold me an Open Box that had the motherboard replaced and they did not transfer the Windows 11 product key onto the new motherboard. Because of this, I could not activate Windows and I had limited use of the laptop. I called ASUS for assistance, but they could not assist me. They opened a ticket to get the product key, but I never heard from them.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Erik,
Thank you for your comment.
We certainly understand your disappointment with the pen box laptop you purchase from your vendor and the inconvenience this may have caused you if you are unable to activate WINDOWS successfully. If the motherboard was replaced, you need to do a factory reset. For helpful tips on how to factory restore this laptop, visit our Product Support page: https://www.asus.com/us/support/faq/1041621/ . Since the SLC(Software License Code) is embedded in the BIOS and WINDOWS activation process is automatic. Entering the Windows product key manually is not required, authentication or activation process is automatic after the initial WINDOWS setup completed and the laptop connects to the internet
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Stop enabling Asus and paid shills
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This may be against the grain but this laptop is awful. Most of the reviews I see appear to be from paid sponsors rather than actual IT professions in the industry (ie me) Most reviewers are going to focus on gaming this or elegant that. I rather am going to talk about things others won't say. First the sheet metal especially on the bottom lid is laughably thin. I honestly wish I took a photo but those of you who bought this device see for yourself. Most laptops use haptic screws or at least screw threads that are capped at the ends preventing over-torquing. This laptop has neither which could allow someone to torque down the bottom lid enough that it no longer sits flat against a desk or similar surface causing it to rock side-to-side like a bad bar stool. Additionally the metal is so thin that two separate units I purchased showed sagging along the lip enough to catch a finger nair right below the track pad deck where the laptop is splitting open. First unit I returned thinking it was battery swelling. Second unit I took apart and its honestly the screw assembly compounded by the thin sheet metal that is easily bent is to blame. This is why the laptop pops and creaks when you hold it in various positions (like the left or right corners) because the device is flexing from mechanical stresses which does not bode well for long term reliability. Second this device seems to have serious suspend-on-resume or parasitic losses which makes the use of sleep and hibernate impossible which is the entire point of a laptop. Attempting to do so will result in an almost or totally drained battery if left overnight without a charger. Positives of this device include that you *can* use an eGPU without error 43 and it does support forced igpu for battery savings. Also if you are willing to shut down rather than suspend the laptop it is rare to find a device this thin and this small with reasonable thermals. Despite what people say the fan noise is very overblown although putting it on a cooling pad would be ideal or simply place the laptop upside down when in use with a dock. This laptop honestly needs to be thicker on all fronts by about 1-2mm. That would be enough to provide the correct structural rigidity it needs to put it on par with a MBP. As it stands right now the only thing you get with a device like this over others is the brand name only. TLDR, wait for a redesigned chassis this device is exactly like the butterfly MBPs and cannot be fixed. It will fail from motherboard flexing because the chassis has the strength of tin foil.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sentential,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of this laptop and the inconvenience this may have caused if it didn't meet your expectation. Information coming from valuable customers, like you, will continuously help us improve our future product offering and services. Please be informed ASUS is an ISO certified company, as a result, all products are built with industry-standard materials and go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. Issues you are experiencing with this laptop are random. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Very disappoint upgrade after loving the original
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm writing this on my first-generation ROG Zephyrus G14, which seems to run better than this newer model. I wasn't going to write a review, but recently it has been shutting down at random times and not wanting to turn back on. The most recent instance that triggered this review occurred during an exam where I was unable to turn the computer on for ten minutes. Other small issues include a camera login that is far inferior to the fingerprint login of the first generation. The USB-C is not showing monitors when plugged in. It did work once when also plugged into HDMI, so it thought there were three screens. Overall, this experience has been the opposite of how I felt 4-5 years ago when I got the older model. I'm glad most people are having good experiences. I see the potential of a great machine in this. But it wouldn't be in good faith to recommend this to someone except as a flashy $2,500 intermittent paperweight.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BvSwabby,
Thank you for your feedback.
We certainly understand your disappointment and the inconvenience this may have caused if you are experiencing issues with this laptop. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Serious Shutdown Issue Despite Excellent Condition
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop open-box and its condition was excellent. However, I was surprised to find that when I shut it down and turn it back on, the screen stays black while the fan runs at full speed. It doesn’t turn off no matter what I do, and the only way to stop it is to wait until the battery completely drains. This issue has happened three times so far.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KareemE,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if this laptop will not boot up or it's just black screen but the fan. To resolve this issue, do the following. Do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If it powers on but stays on black screen after at least 10 minutes, repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update is applied successfully. Additionally, try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, reconnect your AC adapter, do not power on the laptop until the battery is charged. If the problem persists and you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Must buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Seed is very fast. I would definitely recommend.
I would recommend this to a friendUnstable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lot of optimization issues, won't go to sleep and drain the battery, hard to configure to make sure the dedicated gpu doesn't work on battery, screen brightness flickering sometimes. Problems...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Asad,
We’re sorry to hear about the issues you’re experiencing with your ASUS GA403WR laptop. This is not the kind of quality to expect from our products and it's not the norm.
To help resolve the concerns you've described, we suggest performing a BIOS update. Before starting, be sure to back up any important data, as this process may reset your current settings, apps, or files. Keep the device plugged in throughout, and avoid closing the lid during the update. You can follow the steps outlined in the FAQ linked below. If problems continue, please contact our support team at https://www.asus.com/us/support/callus/ for further assistance.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2505028230-0010" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/faq/1008276/
Really wanted to keep this laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has some serious hardware flaws that support cannot even figure out. If you get one that hard freezes just give us and try another laptop. I am on my second G14 the issues are not as worse with the 5070ti model, but 1-2 lock ups a day I have had enough. There are no event logs that capture what's going on, the laptop will freeze, fans spin up and then you need to hard shutdown. This happens from just web browsing, support is no help and even after installing windows fresh, no bloatware, the problems still exist. Batter life is less than 4 hours on eco mode
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JM1985,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused.
If the system freeze or system lockup continues even after resetting Windows to factory, ensure Windows, drivers, BIOS and the Armoury Crate utility software are up to date. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g14-2025/helpdesk_download/ . The most current version of the Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . Additionally, ensure this laptop has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Best laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing worth it guys. Doesnt overheat. Its fantastic
I would recommend this to a friendIssues right away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had issues with it right away with its motherboard needing to be replaced. but other than that it has been good since.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Frank,
Thank you for sharing your experience with the ASUS GA403WR gaming laptop. We're sorry to hear about the initial issue with the motherboard and appreciate your patience during the repair process. We're glad to know the device has been performing well since then.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2505028230-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great Laptop!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son is happy with his new laptop for school this fall.
I would recommend this to a friendAzus laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop, the best for gaming, very fast and reliable
I would recommend this to a friendImpressive hardware, several issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the hardware is good to run any workload you need. I did some local LLM stuff and games. The issues are related to the stability of the device (black screen after sleeping), looping restart (Asus logo forever). The construction of this device is gorgeous, it is a shame to have some issues like this. I've replaced already my device with same issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jorge J,
Thank you for sharing your experience with the ASUS GA403WR Gaming Laptop. We're pleased to hear you were satisfied with the hardware and design, but we sincerely apologize for the stability issues you encountered, including black screens and restart loops. We understand you’ve already replaced the device and regret that the same issues persisted. Your feedback is important and will be shared with our product and engineering teams to help improve future reliability.
To help resolve the screen blackouts and restarts, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2506027921-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues - https://www.asus.com/support/faq/1046480/
Excellent laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.However it has hdmi problems and real fix available so i had to return it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shawn,
Thank you for sharing your experience with the ASUS GA403WR Gaming Laptop. We’re glad to hear that you found it to be an excellent device overall, but we sincerely apologize for the HDMI issues you encountered and the inconvenience this caused, ultimately leading to your decision to return it.
Your feedback is very valuable to us, and we will ensure it is passed along to our product and engineering teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034406-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud cooling, performance is avegare for this price tag. Issues with GPU switching and power consumption
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KonradT,
Thank you for sharing your experience with the ASUS GA403WR gaming laptop. We sincerely apologize for the inconvenience caused by the loud cooling, performance concerns, and the issues you’ve encountered with GPU switching and power consumption. We understand how important consistent performance is for a gaming laptop and regret that this has impacted your satisfaction.
Your feedback is greatly appreciated and will be shared with our product team for review.
To further investigate the issues you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/callus/. Our team will be able to assist you with diagnostics and provide the appropriate solution.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2506022409-0015" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Deplorable Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer works as intended. However Asus service is deplorable. I had a unique issue in upgrading to windows pro for work and their only solution was to return it to Best Buy for service on day 2 of ownsership A simple reformating fixed it after zero support from Asus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LanceR,
Thank you for taking the time to share your experience. While we're pleased to hear that your computer is performing as expected, we're genuinely sorry that support did not meet your needs especially during such a crucial moment early in your ownership.
Your feedback regarding the Windows Pro upgrade issue is valuable, and we appreciate you resolving it through a reformat. We strive to provide timely and effective solutions.
If you're open to further discussion, we’d welcome the opportunity to review your concerns and ensure they’re properly addressed. Please feel free to contact us at customerloyalty@asus.com, and include a link to this review along with your case number"N2506022409-0009", if available.
Thank you again for choosing ASUS. Your input helps us improve and better serve our customers.
Best regards,
Schottky
ASUS Customer Loyalty US Support
Fantastic but mediocre
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality was fantastic, however it ran very hot every scenario and lagged a ton.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TheRunesmen,
Thank you for your feedback on the ASUS GA403WR Gaming Laptop. We're glad to hear that you found the overall quality impressive, though we’re sorry to learn about the thermal performance and lag issues during use.
To help resolve theese issues , we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028230-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/