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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 207 reviews

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  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 206 reviews
  • Rated 3 out of 5 stars

    Unreliable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nicely designed and performant device with a good display but it's unreliable and loud.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Hridz,
      We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2508000629-0010] for us to better assist you. Thank you for choosing ASUS!
      Best Regards,
      Schottky.S
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Very Satisfied!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far very happy with product, bought it for college and to be able to game on the go. It fits all my needs amazingly both for school and gaming, it’s clean interface and built in copilot help with all the work i need to do. and the amd 9 and nvidia 5060 is more than enough for all games including harder ones such as black ops 6

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the laptop $450 off to use at university and for gaming, for the price its overall a Great laptop thats fast,build quality feels premium, display is pretty good and laptop looks aesthetic. Did have a few issues where i would randomly get blue screen relating to the gpu when i first got it, i thought it was an issue with the hardware, but it was just nvidia drivers and i went to asus website and saw its a known issue with the latest nvidia drivers and asus had a repaired build of the previous version lf drivers so after installing the issue was gone. Using ghelper and disabling the gpu i found Battery life can be about 6-7 hours on light use with dim display. I find that pretty low as display was on dimmest, but overall i think its still a amazing laptop for the price i got it for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus ROG Zephyrus G14 14” Gaming Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect! Love a lot! Very comfortable and easy to carry around! I like how very portable it is! Very powerful device! Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Almost Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An incredibly thin and powerful laptop that can handle anything. The only minus for me is that it tends to heat up significantly under load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a really great laptop, It does heat up but that is expected as it’s a gaming laptop, Beautiful display, Loud and great quality speakers as well.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Zephyrus g14

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the laptop, great gaming and work life, or school, balance. Has great battery life. Also wonderful build quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aswsome compact gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming laptop if you prioritize portability and display quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A solid computer in a smaller less bulky package. I'm able to run most of my Steam Library.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good laptop at the right price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good laptop with a solid keyboard, amazing display and decent performance. The laptop did get hotter than the prior generation and I noticed some slow down in some games. The cpu in this model seems to be very similar with last Gen besides the NPU, and runs maybe a bit warmer. Still a great buy on sale. Consider a cooling pad if playing docked.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Matt,

      Thank you for your feedback on the ASUS GA403UM Gaming Laptop. We're glad to hear you're satisfied with the overall performance and design. We understand your concerns regarding heat and occasional slowdowns during gaming, and we apologize for any inconvenience this may have caused. Your comments are appreciated and will be shared with our product team for further review.

      To help resolve the issues described, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2508000629-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Overheating and Fan issues -  https://www.asus.com/support/faq/1015064/
      [Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/ Asus

  • Rated 5 out of 5 stars

    Thin, clear, yet hot

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets quite hot due to its small frame, but works very well otherwise and the oled screen is beautiful.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing laptop

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I have ever used and the oled display is top notch. The only thing I can say is bad is that if you use it in turbo mode for gaming it’s super loud. Ya don’t use turbo mode. Honestly I don’t even see a point in it. The pc is relatively cold and I run almost every game on ultra settings with the house is out frame drops so meh to the turbo mode.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value - Compact, efficient, and functionality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ★★★★★ A perfect blend of style and substance: The Zephyrus G14 is a winner! This ASUS ROG Zephyrus G14 is an excellent product. I gave it a five-star rating by performing well for my school needs and my gaming experience. Quality: The build quality is top-notch. The all-aluminum chassis in Platinum White feels premium and sturdy. The design is refined and professional, suitable for both gaming at home and working in a coffee shop. The keyboard offers a satisfying experience for gaming and typing. The battery life is impressive considering its functionality. Design: The 14-inch form factor is lightweight and compact, and fast for its size making it easy to carry. The 3K OLED 120Hz Nebula panel provides vibrant colors, deep blacks, and a fast response time. The display is ideal for high-fidelity games and streaming videos. Speed: The AMD Ryzen 9 processor and the GeForce RTX 5060 work together for optimal performance. The system remains smooth and responsive while running demanding games at high settings or multitasking. The 1TB SSD reduces loading times.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This is a Solid device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is small, and it is powerful. Battery life is great, it's around 7 hours on simple use (if you use Eco mode) if you don't go above a 5070ti even at this size you still get the same performance of bigger laptops, it is very portable so it is great for work. The speakers on this laptop surprised me, they sound amazing, for the first time I don't feel forced to use headphones. It does have some software issues tho, hince why I took out one star, luckily there are fixes online, and using Ghelper helps with those issues too. The screen, holy cow it's the best screen you'll ever see on a laptop, it is beautiful. Overall very good device, glad the worker brought the wrong laptop on accident

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop it has different modes for the vents and it also has an option to customize the back lights and keyboard. It’s very good and almost everything is customizable on it. For video games it runs REALLY SMOOTH.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Solid laptop but not perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is hands down the best feeling laptop in its class, but I have some gripes with it. 1. Overheats like crazy if actually playing any games, I only use it on a cooling pad if touching a game. 2. I've gotten a bluescreen already like 4 times in 3 weeks of owning it. One time I just left it idle, not in a game, on a cooling pad, came back, and it was blue screened. Starting to get concerned about it. 3. The slot for the power cable is on the left instead of the the right or rear, for whatever reason. Minor inconvenience for me, but it seems like every outlet I use happens to me on my right, instead of my left, so they're just kind of tugging the laptop, should have just put the slot on the rear. My #1 concern at this point is reliability but if it ends up not overheating itself to death, I'd say it's a solid laptop.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Michaelangelo,
      We're truly sorry to hear about the multiple issues you've encountered with your device, including overheating, blue screen errors, and power slot concerns. Our commitment to quality ensures that all our products undergo rigorous testing to meet the highest standards. The issues you’ve faced were certainly not intentional.
      To assist you promptly, kindly provide us with your case number. We will thoroughly investigate this matter and work towards a resolution. You can reach out to us via email at [email protected], and please include the link to this review for reference.
      Your feedback is invaluable as it contributes to continuous improvements in our support channels. For your convenience, here’s the case number: N2508000629-0002.
      Thank you for choosing ASUS!
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Sleek Powerhouse: A Slim Gaming Laptop Done Right

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the best slim gaming laptop for those who don’t want something that looks overly “gamer.” It strikes a perfect balance—sleek, professional design while still packing serious power under the hood. Out of the box, it does run a bit hot, but that’s easily managed. By tweaking the performance profile with G Helper, I was able to cap both CPU and GPU temperatures at 75°C without sacrificing performance. Tools like G Helper or Asus Armoury Crate make it simple to fine-tune the balance between thermals and power. Overall, I have no real complaints with this laptop. Some people criticize the temperatures, but with a little profile optimization, those concerns are a non-issue. For me, this is hands-down one of the best slim gaming laptops available today.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A bit pricey, but nice and compact

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit pricy, even for a gaming laptop, but I suppose with tarrifs and all there's not much you can do. I gave this laptop to my sibling fof school, and they say that outside of battery and slight speed issues, the compact size of it makes it perfect for educaiton.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was exactly was I was looking for as a gamer and remote workers. It enables features that allows anyone to enjoy and not be worried if the device will start to slow down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Year User of the G14

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a daily user and fan of the G14 for 5 years now, I'm very pleased so far with this laptop's form factor, power, and build quality. For the price I think it provides a solid value and I hope to get at least another 5 years of great productivity out of this 2025 G14!

    I would recommend this to a friend
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