Customer Ratings & Reviews
- Model:
- GA403UM-G14.R9HX4
- SKU:
- 6629420
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus G14's overall performance, portability, and impressive OLED screen quality. The laptop's powerful processor is appreciated for both gaming and productivity. However, some users have noted concerns about heat dissipation and fan noise under heavy use. Additionally, the soldered RAM is a point of consideration for potential buyers.
This summary was generated by AI based on customer reviews.
Running great, as expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this laptop for about a month and it’s been running great. The screen looks amazing for games and editing. Battery life is okay, but I wish it lasted a bit longer. Really wish it came with 32GB RAM instead of 16, would’ve helped a lot with Lightroom and DaVinci Resolve. So far so good.
I would recommend this to a friend- Pros mentioned:Overall performance
Worth the extra money.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best rtx 5060 laptop way worth the extra money. Oled screen is amazing
I would recommend this to a friend - Pros mentioned:Processor speed
Gaming laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Screen resolution and processer speed is great.
I would recommend this to a friend - Pros mentioned:Overall performance
So dope
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DOPE so so so so so so so so so so so so so so dope
I would recommend this to a friend G14 ZEPHYRUS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are some glitches in display during charging. Overall great laptop
I would recommend this to a friend- Pros mentioned:Overall performance
Solid Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop for everyday use and light gaming.
I would recommend this to a friend - Cons mentioned:Heat dissipation
Overheating, sadly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gets pretty hot, really quickly when gaming. 16” model does not seem to have this issue. Love the look though.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Scott,
Thank you for sharing your experience with the ASUS GA403UM gaming laptop. We sincerely apologize for the thermal performance concerns you've encountered while gaming. We understand how important consistent cooling is, especially in a high-performance system.
To help address the issue, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2508000629-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
- Cons mentioned:Heat dissipation
Premium Price = Premium Glitches & Heat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I purchased this laptop just 1.5 months ago. Overall from the get go, I really liked the laptop. But the constant crashes / restarts is annoying. I could and have gotten past the extremely hot chassis; I just bought a cooling pad. BUT, having a laptop that I'm constantly scared the CPU is going to burn up (constantly nearing 90-95 degrees centigrade - thats BAD) AND the thing constantly rebooting is insane. It will mostly reboot on me if I wake it up and plug it in or vice versa. It's insane. That's basically going to happen each time. Other times it randomly will crash. No blue screen, just crash a blackhole and then the ROG loading screen. I've wiped the thing and reinstalled windows and the asus applications and still the same issues. I mean the Armoury Crate was an absolute pain to get to work after a fresh windows install. I had to uninstall it and go to Asus' website just to reinstall it. Finally it worked, but still there's crashes. For an $1800 laptop, that's supposed to be premium, not very premium. Maybe add some better thermal padding and oh I don't know, maybe some firmware/BIOS that works along with your software that works properly with Windows. Cause my guess is that Armoury Crate is glitching with Windows because you all synch settings. That's just my guess. Again, I shouldn't have to guess since I just bought it and it's a premium and premium priced laptop. These are the moments that I wish Apple was a leader in Gaming.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steve,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if you are experiencing stability or performance issues, and overheating. To resolve the system crash, reboot and BSOD, update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for this laptop are posted at: https://rog.asus.com/laptops/rog-zephyrus/rog-zephyrus-g14-2025/helpdesk_download/. It is normal for laptops, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. To regulate heat generation, ensure the air ventilations are free from obstructions to have efficient air flow for better heat dissipation. While gaming, ensure no resource hungry applications, services and processes are running in the background, this will spike the temperature. You can check go to Task Manager to check how high system resource utilization is being used. The heat or temperature does decrease or normalizes once system resource utilization goes down. Configure your system, game, video and performance mode settings inside the latest version of the Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ , this will regulate thermal overdrive. Additionally, if you are playing these games online, ensure this laptop has access to an established router and internet service is working properly since this will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus Rog G-14
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best product out there with the best display for this Budget.
I would recommend this to a friendGood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, but sometimes it just randomly turns off.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear HarsitaR,
Thank you for sharing your experience with the ASUS GA403UM Gaming Laptop. We are pleased to hear that you find it to be an amazing product. However, we sincerely apologize for the issue you encountered with the device randomly turning off. We regret that this impacted your overall experience.
To help address this issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2508000629-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues - https://www.asus.com/support/faq/1046480/
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its well, the screen is good with color and etc, the keyboard is nice, overall a decent quality laptop.
I would recommend this to a friendThe beast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is a beast. It has a slim design with wild capability which other laptops barely have.
I would recommend this to a friend- Pros mentioned:Portability
The laptop has some lagging issue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pro: it small and light weight, very portable. Con: it doesn't run very smooth, o ised it primarily for trading stock. and it doesn't handle it very well.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear thebasicconsumer,
We regret to learn that you are experiencing performance issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2508000629-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ: Troubleshooting - System is running slowly https://www.asus.com/support/faq/1042398/
Asus laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been a great laptop smaller then expected and it did crash a couple of times at the start which is why its only 4 stars but over all great laptop.
I would recommend this to a friendEngineering laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is wonderful for engineering just wish it had a longer battery life
I would recommend this to a friend10/10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop great for productivity. Really worth the price but i snagged it on sale so it was even more worth it. Would highly recommend: super stylish and good look. Its literally the macbook of window laptops
I would recommend this to a friendLighting fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop for the size it is. It’s thin, and has super premium feel. Worth every dollar
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, image quality, and camera. Very good laptop for video games.
I would recommend this to a friend- Pros mentioned:Overall performance
issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.mine came with some issues and I believe I just got unlucky but overall if you got a good state one it should be fine
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Supercoollizard,
Thank you for sharing your experience with the ASUS GA403UM Laptop. We're sorry to hear that your unit arrived with issues, and we sincerely apologize for any inconvenience this may have caused. While it’s possible this was an isolated case, we understand how important a reliable device is. To ensure the matter is properly addressed, we recommend contacting our support team at https://www.asus.com/us/support/callus/ so that we can investigate further and assist with a resolution.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2508000629-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Do it all laptop, beware of RAM restriction though
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one after the motherboard on my 2023 version shorted, I will say it's a bummer that you can't expand the RAM on this.
I would recommend this to a friend
