Customer Ratings & Reviews
- Model:
- GA403UM-G14.R9HX4
- SKU:
- 6629420
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus G14's overall performance, portability, and impressive OLED screen quality. The laptop's powerful processor is appreciated for both gaming and productivity. However, some users have noted concerns about heat dissipation and fan noise under heavy use. Additionally, the soldered RAM is a point of consideration for potential buyers.
This summary was generated by AI based on customer reviews.
Awesome Rig!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice build quality. Plays all recent AAA titles.
I would recommend this to a friend- Cons mentioned:Heat dissipation
Disappointed with device and Best Buy SUPPORT...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has a few issues. 1. it gets HOT 2. Screen flicker (random bars popping up is distracting) 3. Battery life is sub par (even when completely activating every battery save function) 4. If you don't know computers STAY AWAY mine would boot into bios every time it started took away too much time to actually be usable... Bought an expensive laptop to avoid issues and have a faster experience, but this device is plagued with them and has just not performed as expected.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RoPo,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if you are experiencing multiple issues. Regarding your concern about thermal issues. It is normal for laptops, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming and Windows update installations. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. Please ensure the air ventilations are free from obstructions to have efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will spike the temperature. The heat or temperature does decrease or normalizes once system resource utilization goes down. To resolve the screen flicker and other issues, ensure Windows, drivers, BIOS and the Armoury Crate utility software are up to date. Updates for the device are posted at: https://rog.asus.com/laptops/rog-zephyrus/rog-zephyrus-g14-2025/helpdesk_download/. Configure the game video and performance mode settings inside the Armoury Crate utility, not to exceed the game's threshold. Additionally, if you are playing these games online, ensure this laptop has access to an established router and internet service is working properly since this will definitely affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Decent laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crashes a lot but decent price and specs. does freeze quite often and I have to restart. OK for gaming, not amazing
I would recommend this to a friendWorth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price was already looking good, with the deal was even better. They definitely treat their hardware right.
I would recommend this to a friendASUS - ROG Zephyrus G14 14" Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right side USB-C port is now working. The screen flickers often. Eyes pain watching the screen for just ten minutes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KaiW,
Thank you for sharing your experience with the ASUS GA403UM Gaming Laptop. We sincerely apologize for the inconvenience caused by the USB‑C port issue and the screen flickering that is affecting your viewing comfort. We understand how important stable performance and reliable display quality are.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2508000629-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Main (Internal) Display problem - https://www.asus.com/support/faq/1015072/
Killer graphics
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer made older games look new ive been running all my childhood games with ease. Makes gaming fun and easy.
I would recommend this to a friendGreat PC for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it came with 32gb of ram, other than that the keyboard, screen, speakers are top notch.
I would recommend this to a friend- Cons mentioned:Heat dissipation
Good, but can be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an overall good product but can overheat. I also wished the screen would flex more.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sabbs,
Thank you for sharing your experience with the ASUS GA403UM Gaming Laptop. We’re glad to hear you find the product overall satisfactory, but we’re sorry to learn about the overheating concerns and limited screen flexibility. Your feedback is important and will be passed along to our product team for further review.
To help resolve the overheating issue, we recommend reviewing the troubleshooting steps outlined in the FAQ linked below. If the problem continues, please don’t hesitate to reach out to our support team at https://www.asus.com/us/support/CallUs, so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2508000629-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
Black screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for my school and gaming use, but has a weird bug where the whole screen stays black but can still hear the audio. When pressing the power button it wouldn’t go to sleep so you have to do a force start to fix the problem. At the price point as of now I wouldn’t recommend buying it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanWicky,
We regret to learn that you are experiencing black screen issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2508000629-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-No Display Upon Power On, but Power Indicator Light is On https://www.asus.com/support/faq/1050298/
Laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and a quality laptop thanks to the team who helped us
I would recommend this to a friendIt’s not the best laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a excellent open box. It worked fine when i just got it. But it will automatically reboot everytime when i wake it up. At the most of time it would stuck on the loading phase of rebooting.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steve,
Thank you for reaching out, and we sincerely apologize for the rebooting and startup issue you're experiencing with your ASUS GA403UM gaming laptop. We understand how frustrating it can be when your device restarts unexpectedly and gets stuck during loading after waking up.
To help resolve this, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2508000629-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues - https://www.asus.com/support/faq/1046480/
- Cons mentioned:Heat dissipation
Poor Performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor performance. I bought it brand new in the box and had to replace it because of a blue screen. The laptop runs hotter than usual. It's also impossible to upgrade to RAM.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LuisH,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused. If you are experiencing poor performamnce with this laptop, check if Windows, drivers, BIOS and games are up to date. Updates for this laptop are posted at: https://rog.asus.com/laptops/rog-zephyrus/rog-zephyrus-g14-2025/helpdesk_download/ . Additionally, check if it is running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at [email protected] and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
college lap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop to my son for college, he can run all special software in it with problem (also gaming)
I would recommend this to a friendWorst laptop keeps crashing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used asus laptops in the past , but haven’t had any issues . I got this as a gift for my partner for birthday, but this laptop kept crashing and rebooting redirecting to bitlocker and doesn’t work even if I put the code . I see there are other people having the same issues . This was one of the worst experiences with asks and I’m never getting another asus laptop in my life . Worst part is I got the laptop on sale and I thought maybe I could try another one instead maybe it wouldn’t have any issues but the laptop increased in price and they won’t replace it with a new one since the price has changed . I now lost other potential laptops that I could have bought and got a good deal and reliability. Please don’t buy this and save yourself from being frustrated.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AshrithaG,
Thank you for sharing your experience with the ASUS GA403UM Gaming Laptop. We sincerely apologize for the repeated crashes, reboots, and BitLocker issues you encountered. We understand how frustrating it is to face these problems, especially when the device was purchased as a gift and intended to deliver reliable performance. What you’ve experienced is not representative of the quality we strive to provide, and we regret the inconvenience this has caused.
To help address the issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after these steps, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can assist further with advanced diagnostics or warranty service.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2507001985-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - BitLocker Recovery Screen Appears After Startup/Find BitLocker Recovery Key - https://www.asus.com/support/faq/1042922/
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
nice lappy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice and quiet laptop with good specs for games. Should get the 5070ti version thou
I would recommend this to a friendGreat!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality. Works great for college classes.
I would recommend this to a friendToo slow for the money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you plan to use it for anything other than browsing, do not buy this laptop. This one is a height of slowness. I should have spent $150 more to get a better versatile laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RachanaG,
Thank you for sharing your experience with the ASUS GA403UM Gaming Laptop. We sincerely apologize for the slow performance you encountered and regret the frustration this has caused.
To help improve system speed and responsiveness, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2508025989-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Could have loved
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could have love the computer but updated would never download correctly. Looked up on the internet an others was having the same issues. Did follow some of the recommendations but the problem continued
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SheliaM,
Thank you for sharing your experience with the ASUS GA403UM Gaming Laptop. We are very sorry to hear about the difficulties you’ve encountered with updates not downloading correctly, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating it can be when recommended steps do not resolve the issue.
To assist you further, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2508025989-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to Use Windows Update to Update System and BIOS - https://www.asus.com/support/faq/1035492/
- Cons mentioned:Heat dissipation
Gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer dies fast and becomes super slow within hours. Only downloaded a few games. Computer also gets so hot it could burn your legs. Otherwise screen quality was great
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlexisR,
We are sorry to hear that you are experiencing battery drain and slow performance issues with your device. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2507001985-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Troubleshooting - Short Battery Life (Rapid Battery Drain) https://www.asus.com/support/faq/1043914/
Additional FAQ-Troubleshooting - System is running slowl https://www.asus.com/support/faq/1042398/
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s honestly worth the price both for daily use an school
I would recommend this to a friend
