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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 564 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers have good things to say about the ROG Zephyrus G14's performance, build quality, OLED display, battery life, and lightweight design, frequently praising its portability and powerful components. Many appreciate the impressive audio quality from its speakers and the ample RAM. However, some users noted that the device can get warm under heavy use and that the fans can be noticeable during gaming sessions. A few also mentioned concerns about the GPU's performance and storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 564 reviews
  • Rated 5 out of 5 stars

    Perfection achieved!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful laptop with incredible power! It gets the job done . . Gaming, work or even just watching movies!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Weight
    Cons mentioned:
    Heat
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great specs, design and OLED 3K screen is awesome

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ROG Zephyrus G14 has really been quite impressive to use. So far, we are really liking the design, specifications and performance of this computer. Out of the box the look is quite sleek with an aluminum, CNC chassis that has a top cover with their very unique slash light. This lighter and thinner G14 feels really well built and solid. This redesigned 14” laptop is a nice size for a multitude of uses and at .63” thin and 3.31 lbs we’ve found it a great balance of size and weight. This new G14 laptop is quite versatile for a multitude of uses from simply browsing to coding to gaming. Gaming performance was quite good with some warmth to the laptop that is somewhat noticeable when using macro keys, but vent placement has been modified from the prior model and most often gamers will be utilizing a gaming mouse for best comfort. Ports are plentiful and their placement is good with them being further back. Charging ports are available on the left side of the laptop and the battery brick runs smaller which is nice. Memory is not upgradeable so one should consider if paying the additional dollars for going from 16gb to 32 GB is worthwhile. I’d opt for trying to catch a sale at some point and go with the 32GB version. The look and design of the keyboard is great. Keys are very readable and I appreciate the standard layout Use of the keyboard and trackpad is quite comfortable. The backlit keys are a great feature, but do not light the secondary functions. Keyboard lighting can be modified to one color for all keys. I like the feel and responsiveness of the trackpad also. A standout feature of the G14 is the OLED screen. What an improvement over other laptops we’ve owned in terms of the fast refresh rate, high resolution and color accuracy. Six speakers with improved woofers make the sound quality quite acceptable for a 14” laptop, yet those looking for more bass are best to opt for other speaker options. The 1080 webcam works well and the laptop features Windows Hello recognition. I wouldn’t hesitate to recommend the ASUS ROG Zephryus G14 and gamers especially will appreciate the great specs included in the AMD Ryzen processor, NVIDIA graphics and noticeable improvements over the prior model. It’s a lighter, thinner, high spec’d model with an outstanding OLED 3K screen. The Platinum White is a really nice-looking laptop which I think ASUS did a great job designing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Terrible Hinges

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont like the fact that people on constantly comparing this to the razer blade 14 because once you hold the blade 14, you understand the price premium. While the alluminum cutouts are decently strong, there are components that are still plastic. Namely the hinges. the back side keeps emitting creaking sound whenever one opens/closes the laptop, and I have tried this with the display models, and 4 differen units.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Paul,

      Thank you for sharing your comments regarding the ASUS ROG Zephyrus G14 Gaming Laptop. We understand that the design of the hinges didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2405007362-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Ms.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the speed that all my apps use. There is the speed plus the space that I have available.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop on sale only

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this but ultimately returned it as it just wasn't worth the price and having to take care of the OLED display would just annoy me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop & design.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than the soldered ram, this is a great laptop. I love the form factor and sleek refresh from 2023. Performance took a hit, but for the games I play, it doesnt matter. I needed something more portable and the OLED screen is beautiful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Contant Creation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and durable. Buttery-smooth visuals, making it a joy to use for content creation and gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good computer for it's size

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using thsi laptop for about a week. It's very impressive for it's small size and has not disappointed me. It's a portable solution for computer gaming and has served well for office type tasks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming laptop - power of a desktop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop! Played all the games I needed flawlessly while plugged in. Great touchfeel surface too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his new laptop! We have warranty and got everything for great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best 14" Gaming Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best laptop I have ever owned! 14" screen is amazing and not small at all for gaming as I had expected, was going to get the G16 but love the white color and the extra 16GB of RAM.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Major Issues 3 Months in

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop at the end of June (it is now November 1st) and the laptop has already failed me. 1. It is stuck in an auto-shut off loop. My guess is that it is overheating but I am not sure. I can't start the computer anymore. 2. The rubber bumper at the bottom completely deformed and stretched and is hanging off. I can't glue it back on as it is now longer than it used to be. These are two nasty problems for a relatively new laptop. I am deeply concerned with the build quality and long term performance.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Frans,

      We sincerely apologize for the issues you're facing with the notebook and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Based on the issue described, we recommend performing a Hard Reset.

      Hard Reset
      1. Remove the AC adapter.
      2. Press and hold the power button for 60 seconds.
      3. Reconnect AC adapter.
      4. Turn on the power of the device.

      Should the issue persist, please get in touch with our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403014099-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1014276/ Asus

  • Rated 5 out of 5 stars

    Needed Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is an excellent upgrade from my former laptop. The graphics are great for game play.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yeah

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loud at it's highest settings, but performs well all things considered, and the keyboard feels excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Portability, Screen quality
    Cons mentioned:
    Heat
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Stunning laptop

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean just from its description your expectations go up. The ASUS ROG Zephyrus G14 14" OLED EK 120 Hz Gaming Laptop with AMD Ryzen 9, RTX 4070, 32 GB RAM, 1 TB SSD is a beast modern technology for sure. Out of the box, I was just how light the whole thing was. I have owned previous generations of ASUS ROG Zephyrus and they are not typically the lightest ones on the market. It weighs around 3.3 lbs which to me is just an incredible feat of engineering from ASUS. I really love the design as well. It does not scream gaming laptop. It just feels incredibly sleek and well-built. ASUS really is appealing to a broader market with this design. Even my wife who generally despises using my gaming laptops and computers was impressed by how good it looked. In terms of actual usage, the screen is just gorgeous. The OLED speaks for itself. It gets fairly bright. The max refresh rate of 120 Hz is more than enough in my opinion for what this laptop is used for. The keyboard feels great to type on. The touchpad is great. ASUS didn't cheap out on ports which is in line with its previous Zephyrus models. In terms of performance, it definitely performs well. It puts the the RTX 4070 to work. One thing to remember, is that in this form factor, there are some compromises made for thermals. I believe the power limit is lower. You will not be running 1800P games at 120 Hz but you can still have a decent portable gamer. With the form factor, I do think the bottom can get pretty hot at times but overall with everyday use, I had no issues whatsoever. All in all, I think the ASUS ROG Zephyrus G14 this year is an incredible feat and helps set the bar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Asus zephyrus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That’s the best laptop you can get for this price on Best Buy

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    I'd avoid at all costs

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look I always hear horror stories about ASUS products and yes I've owned other ASUS items before from pc parts to monitors. And I bought this thinking, its okay only people with bad experiences write reviews, I'm sure mine won't have problems! But this laptop has truly been nothing but a headache for me since I purchased it 7 months ago. Some issues have been fixed with BIOS updates, but still those took way too long. As I write this I'm currently waiting for my laptop to be RMA'd because of motherboard issues. But getting to this step was a pain in the A as ASUS and BestBuy will constantly try to pass you off to eachother with automated chats so they don't have to spend the time or money to fix it. To get a real person to help me I had to call a completely random ASUS department and demand their supervisor connect me with the RMA department.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Derick,


      Thank you for your feedback.


      We do understand your dissatisfaction with the quality of the product, your recent customer service experience, and the inconvenience this may have caused. All products undergo intensive quality control testing and inspections, and are built to last, issues you experienced with the laptop are random. We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the warranty service for the laptop, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


      Thank you for choosing an ASUS product.


      Regards,


      Rodel
      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Got it for my brother

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my brother. He loves it. Excellent product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop. It’s nice and light. Runs everything I need it too. Screen looks amazing. Speakers are amazing. Pretty light. It’s just really good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surpassed expectations

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grate for gaming or bug bounty overall happy with the results

    I would recommend this to a friend