Customer Ratings & Reviews
- Model:
- GA403UI-G14.R94070
- SKU:
- 6570271
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the ROG Zephyrus G14's performance, build quality, OLED display, battery life, and lightweight design, frequently praising its portability and powerful components. Many appreciate the impressive audio quality from its speakers and the ample RAM. However, some users noted that the device can get warm under heavy use and that the fans can be noticeable during gaming sessions. A few also mentioned concerns about the GPU's performance and storage capacity.
This summary was generated by AI based on customer reviews.
Laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Great quality. Great for school and gaming.
I would recommend this to a friend- Pros mentioned:Battery life, Performance, Screen qualityCons mentioned:Fan noise
Great, but with some cons
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this laptop for a month now, and here's my take: Pros: -really fast, runs all my favorite games at max settings for 90-120fps -AMAZING SPEAKERS (better than my AirPods) -great display -really quiet during productivity based tasks (absolutely silent) -long battery life (lasts a whole school day) -lightweight, sleek MacBook like build (nobody could tell this was a gaming laptop) Cons: -HORRIBLE wifi card - when I first got it, it literally could not play YouTube videos at 720p even. However, I fixed this my swapping a new Intel card instead, and it's much better. -Keyboard font is not my taste. Not only that, the lighting is terrible, and I can't even see the !@#$% signs in dark spaces (it only lights up the numbers). -Fans spin REALLY LOUDLY under load Overall, an amazing laptop with no reliability issues. I would give it a 4.5, but since Best Buy doesn't do half scores, it's a 4 instead.
I would recommend this to a friend A title
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good laptop for casual gaming and great for vr games as well!
I would recommend this to a friendDelivered without a CAMERA DRIVER No one can help
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop came with a front facing camera...but NO camera driver at all nor a way to make this camera work. I've spent hours on the phone and virtual support with Geek Squad, I even gave them remote access to the machine and watched them fumble around for 45 minutes trying to confirm that this model even had a camera on it by going to Amazon (I wish I was kidding), then they wrote in their final notes that the laptop had a hard drive issue. I've tried to replace it with a machine that was built correctly, but everyone keeps telling me there's nothing they can do. Unbelievably disappointed with the computer and especially with Best Buy and Geek Squad's customer service. It's garbage. A $2000 high end premium gaming laptop without a functioning camera, and no one can help me. Asus tells me to go talk to Best Buy, Best Buy tells me to go talk to Asus, Geek Squad tells me to talk to Asus. It's unreal.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JLCAC,
We sincerely apologize for the camera issue you've faced with the laptop and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We would like to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2403014099-0014" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great value for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price. Overall amazing laptop.
I would recommend this to a friendhusband loves
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.husband loves his new laptop. can travel, work + play his games
I would recommend this to a friendBlender Beast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, audio is great I can do all my creative things (Blender) on the go
I would recommend this to a friendZephy 14
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the computer handles everything I throw at it with minimal fan noise. If the fans have room to breath then you’re all good.
I would recommend this to a friendWay better than my MacBook
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice screen and very fast! Way better than my MacBook
I would recommend this to a friendGreat for 4k video editing and sone gaming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good for video editing and some gaming, if you are using this laptop fpr gaming onlh o recommend q cooling pad
I would recommend this to a friendPowerful little laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light and capable laptop, powerful graphics card. I’m using it as a replacement for my old desktop and old Surface.
I would recommend this to a friendVery good laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop and quiet. Love the all white chassis
I would recommend this to a friend- Cons mentioned:Heat
Too hot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets too hot, kind of wish I returned, need a cooling pad that'll cost 100$ if I ever want to game on it like its intended
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Judah S,
We're sorry to hear that the laptop is overheating and we apologize for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405007362-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
Happy with my purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent power gaming laptop, and got a surprise $200+ discount when I decided to buy.
I would recommend this to a friendWould not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop, bought in April 2024, failed just a week after its manufacturer's warranty expired. What followed was a frustrating and lengthy repair saga with Best Buy. The first repair attempt took nearly a month; they replaced the fan and other components due to overheating, but the laptop still showed a blue screen upon return. A couple of days before I received it back, I got a call saying that if the necessary parts weren't available within the next week, I'd receive a refund. However, they sent the laptop back before that timeframe, and it still wasn't fixed. After another week of waiting for the Geek Squad (and being told to "be patient"), Best Buy admitted they'd missed replacing the heatsink—apparently a common problem with this model. Back it went for a second repair. Nearly three weeks later, I was told the laptop was being "junked." To top it off, despite my membership and proof of purchase, I only received in-store credit. This entire process has been absolutely ridiculous.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Amanda,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience with your seller and the inconvenience this may have caused. All ASUS products undergo intensive quality control testing and inspections, and are built to last. The issues you have experience with this laptop is random. If you need further assistance with this laptop or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Perfect purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for. Amazing laptop for everything you need!
I would recommend this to a friendPoor Trackpad.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is amazing but this one that I got had a very loud audible trackpad. Compared it to the store model and it was night and day. Read that quality control is very poor for this G14 so I may return it soon.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BMan,
We sincerely apologize for the touchpad issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2405007362-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer mostly for video editing and so far I love it.
I would recommend this to a friendG14
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good overall but battery life is not that good
I would recommend this to a friendExcellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent gaming laptop with the best components. I really liked it.
I would recommend this to a friend