Customer Ratings & Reviews
- Model:
- GA403UI-G14.R94070
- |
- SKU:
- 6570271
Customer reviews
Rating 4.5 out of 5 stars with 564 reviews
(564 customer reviews)Rating by feature
- Battery Life4.2
Rating 4.2 out of 5 stars
- Speed4.7
Rating 4.7 out of 5 stars
- Display4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the ROG Zephyrus G14's performance, build quality, OLED display, battery life, and lightweight design, frequently praising its portability and powerful components. Many appreciate the impressive audio quality from its speakers and the ample RAM. However, some users noted that the device can get warm under heavy use and that the fans can be noticeable during gaming sessions. A few also mentioned concerns about the GPU's performance and storage capacity.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Overheating after 3rd use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed at how the keyboard gets. Only had it on for 30 mins and it was uncomfortable to lay my hands and continue typing. This can't be normal...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Darwin,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the keyboard problem you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405007362-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
Bummed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 30 days had to send in for repair, had to send it through fed ex and during shipping screen got cracked and due to the cracked screen they are saying its not covered under warranty
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Arthur O,
We are sorry to hear that the device was damaged during shipping and that you are having difficulty getting it repaired. We would like to make your experience with us a better one.
Please email us at customerloyalty@asus.com and include the case number "N2403014099-0025" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
Return for open box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got sent a faulty computer, which was happily accepted for refund, however after I got refunded the full amount, the same computer open box excellent condition is a 100$ more expensive. The best buy worker said nothing can be done about it. Disappointing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fmite,
Thank you for your comment.
That is definitely a good deal. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 1 out of 5 stars
Awful price for what you get
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device is non-upgradable, everything is soldered down which means if one thing goes, you have to buy a brand new laptop again. For $2k, it should be somewhat fixable, save yourself the pain and get a framework
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cody K,
Thank you for sharing your comments regarding the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2403014099-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible laptop. Broke within one day. Screen just randomly turned off and never could get it back on. Tried a game and it dragged and made lines everywhere. No way it’s a gaming laptop not even for school or business. Terrible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris W,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
We recommend following the steps in the FAQ below to troubleshoot the black screen issue described. If the issue persists, please contact the place of purchase for an exchange or return if you're still within the return window. Rest assured that we will be happy to provide additional assistance if you cannot resolve the issue by contacting the place of purchase.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403014099-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Rated 1 out of 5 stars
Awful quality control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased the system. Wont bore everyone with the details but the RTX4070 visibly artifacts in games. Loud crinkly sound coming from the right hinge when opening the system. Unsure if I'm hearing the flex cables or not. Completely unacceptable for a notebook this expensive.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sentential,
We certainly understand your disappointment and the inconvenience this may have caused you. Please know that all ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Please reach out to me at your earliest convenience With your serial number and I'll sure to provide any answers and/or resolutions to your product issues as quickly as possible. You can reach me at cl-adrian@asus.com. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Rated 1 out of 5 stars
piece of crap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased laptop on January 27, 2025 The screen has already died.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marian T,
We're sorry to hear that the laptop screen has failed and we apologize for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403014099-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Troubleshooting - Device Boot Failure or No Display After Boot (Black Screen) -  https://www.asus.com/support/faq/1014276/
Rated 1 out of 5 stars
Best buy is the worst
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sent a defective item that was used and not even packaged properly. Literally sent it in an envelope. Best buy is the worst
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Amy M,
We regret to hear that you've received a defective product and the inconvenience caused. On behalf of ASUS and the reseller, we sincerely apologize. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. As a result, we will do everything to ensure that this does not happen again.
If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403014099-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:PortabilityCons mentioned:Heat
Rated 5 out of 5 stars
Love Asus
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say, Asus wasn’t always the direction I turned for gaming computers, but the more I’ve used them the more I love them. And what’s an added bonus with this G14 is that even though it was designed for gaming, it’s much lighter and more portable than a lot of gaming laptops on the market, which makes it way more competitive in my opinion because it’s just a good all around computer on top of being a gaming computer. At this point, I feel like Asus pretty much as it down when it comes to the combo of a good processor, graphics card, display, and other important gaming specs. They know how to give you good bang for your buck without compromising on the overall gaming experience. I can see where sometimes I’d want a bigger screen since 14” is pushing it on how small want to go for immersive gaming. But it’s no big deal these days to plug into a dock with a larger screen and keyboard and mouse. The good thing about G14 though is it gives you those options. I saw where a couple of people have commented on overheating. In my experience, you just need to change your battery and fan settings. Asus gives you a LOT of options and if you just go with the default, that may not meet your needs. Personally I’m loving the 2024 G14 and have found myself using it more and more as just my day to day laptop on top of using it for my gaming needs.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
I can’t believe I managed snag one!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is so much better than the other models due to the speakers and OLED display! It runs flawlessy with 0 lag and the 32gb ram is fast!
I would recommend this to a friend - Pros mentioned:PerformanceCons mentioned:Gpu
Rated 5 out of 5 stars
Buy this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop you sacrifice a GPU power by with the laptop being so thin. Still very impressive this laptop 90 wattt 4070 has the same gaming performance as my Legion 7i 140 watt 4060 since its limited to 120 fps thats not a problem.
I would recommend this to a friend Rated 4 out of 5 stars
Amazing small form factor laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like this laptop makes all the right concessions to be an amazing laptop for it's size that can do pretty much anything you need to. Games? A respectable 4070 GPU can play a most things with settings maxed (or close to it). Productivity work? You shouldn't see any issues with nearly any kind of work task. Setup is as quick and simple as most any Windows PC these days. ASUS machines don't have a ton of bloat which is nice. There's the MyASUS app which keeps things up to date and then Armory Crate for performance tweaks and Aura Creator for custom lighting (although, with the latest updates, lighting can be controlled directly by Windows Dynamic Lighting). Getting all of Windows and the extra apps up to date took a little time but nothing crazy. Once it's done, it's done. Screen: This is one of the best screens I've seen on a laptop. The "3K" display (The full resolution is actually 2880x1800) is crisp at 14". Kind of like "Retina" displays on a Mac. The scale is even defaulted to 200% which makes everything look like it's a normal size but ultra crisp. Colors look great. HDR is supported. FreeSync is also supported for adaptive refresh rate. It's a really nice screen. If you don't like the 200% scaling, you could bump it down to 150% to get a lot more screen real estate while still being able to see things (albeit, much smaller). The only way you don't like this screen is if you just prefer larger laptops. CPU: The AMD 8945 is quite a powerhouse in such a small laptop. It's coupled with a 780M integrated GPU which should give you decent enough performance when you don't require the discrete 4070 GPU while saving you some power. There aren't many tasks you'll find that you're going to be limited by this CPU. And again, in such a small laptop, it's really amazing. GPU: The RTX 4070 in this machine is a beast. You might not be running everything at max settings (depending on the resolution you're trying to run) but you should be able to run almost everything nearly maxed and not notice much of a difference. I ran Doom Eternal maxed out and the one limit I did run into was the 8GB of video memory which prevented me from running fullscreen at the full 2880x1800. I had to drop it down to 2560x1600 and got 90-100 fps. I maxed out Helldivers 2 (full 2880x1800 resolution) using "quality" resolution scaling instead of "ultra quality" and saw a good 70 fps. Cyberpunk 2077 could be maxed out with various arrangements and various results. At everything decked out, with DLSS at ultra quality mode, I got a surprisingly smooth 20fps. This was a crazy test and I wouldn't try and play the game this way but I wanted to see how it would perform. It was 20fps, but it really didn't look like 20fps. It looked smooth enough to play. Smoothest 20fps I've ever seen. When I moved DLSS down to "auto", I got a much more respectable 60fps. Again, a very smooth 60fps. No noticeable hitching or stutters. And still, everything else maxed out. It looked gorgeous in all my tests and you can squeeze more frames out based on what settings are important to you. In all my tests, the real limiting factor is going to be the 2880x1800 resolution display. If you're OK with dropping the resolution a couple notches for more frames, you can. If you'd rather see the super sharp image at the expense of a few frames, you can also do that. The GPU isn't best in class or anything but it's a beast (again) in such a small laptop. Storage: This is probably one of the areas I feel like they skimped on. It's such a high end laptop in most every category but it only comes with a 1TB drive. I'm not certain about how easy it would be to upgrade it but it feels like a laptop of this caliber should have come with 2TB. Games these days are fairly huge and 1TB feels like something you see in a mid-tier gaming machine. It's a nice and fast drive. It's just smaller than I would have liked to see in a machine with these specs. Memory: I'm at a point where I'm starting to actually recommend 32GB of RAM a lot more. 5 years ago, I would have said it was unnecessary completely. Now a days, I feel like 16GB is the minimum and 32 is nice to have. This system's versatility comes from it's 32GB of RAM so I'm happy with it here. Lighting: You can't really have a gaming machine without some fancy lights. Like most laptops, this comes mainly from your keyboard's backlight. It's fully RGB and can be controlled via Windows Dynamic Lighting (which is a really simple and native method of controlling lighting) or the Armory Crate app. I wasn't able to get the Aura Creator app to work after updating everything (probably because it was being controlled by Windows Dynamic Lighting, so if I switched that off, I might be able to regain control of it). The unique aspect of this laptop is the light strip on the top. One questionable choice they made was using the "glitch" theme by default and keeping the sleep mode light strip on. The default lighting on the strip is really janky and doesn't look like a sleep setting at all so while your computer sleeps, you have the flashy, jerky lighting animation along the top strip on your computer. It was very weird the first time I saw/noticed it. You can change the light strip by switching themes, and each theme has about 5 lighting settings. There are also options to turn off the light strip when your computer is asleep. So this strange default choice is completely changable to something more to your liking. Or maybe you like the default glitchy light strip. It's up to you. It's a neat little addition to the lighting, though you probably won't really see it ever if you turn off the sleep strip. User Input: The keyboard and trackpad both work pretty well. I'm accustomed to the feel of linear mechanical keyboards but it doesn't feel terrible to use this one. It's one of the higher quality keyboards I've used, especially on a small laptop like this. The trackpad works well and reminds me that Windows computers have made huge strides with their trackpads since not too long ago. Bluetooth will help you connect a new mouse pretty quickly as well. Audio: I feel like laptop speakers are normally ignored. I'm usually going to game with a headset so I mostly forget about how a laptop sounds. These speakers actually sound really, really nice, though. They seem to have a decent range and loudness. I'm really impressed. Once again, for a laptop this size, wow. I'll still probably use a headset for the most part. But I had to mention that the speakers actually sound really good. Build: The construction on the laptop feels really good as well. It's definitely not the thinnest or lightest laptop I've ever used but considering how beefy the system is, I wouldn't expect it to. It is a really nice size and weight for what it does, though. Battery: You'll get a respectable amount of time out of this. Don't expect to game for multiple hours or anything. Anyone with a gaming laptop, should expect to keep it plugged in while gaming. But for other work that you can do without the 4070 enabled, you'll get a decent amount of time out of the battery. I usually have my laptops plugged in so I'm completely fine with the battery life but if the most important thing out of a laptop is battery life to you, you might want to look elsewhere (and probably not look at something this powerful). The common theme in this review seems to be "for a laptop this size". I'll say that I'm impressed with the specs and performance of this machine as any sized laptop but the fact that they crammed this much into such a small laptop is very impressive. If you're looking for a high end laptop that works well for gaming and productivity and doesn't weigh a top, you're looking at the right system.
I would recommend this to a friend- Pros mentioned:Battery lifeCons mentioned:Heat
Rated 5 out of 5 stars
Great Blade 14 Competitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a Oled screen snd this is the lne screen is amazing and no oled issues like in other laptops and battery is great for browsing and watching movies, great port selectiob but gets warn eith almost anything
I would recommend this to a friend Rated 5 out of 5 stars
Good for beginner gamers!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS ROG Zephyrus G14 emerges as a formidable gaming laptop, boasting a sleek design and potent performance. Its 14" OLED 3K display, featuring a 120Hz refresh rate, immerses users in lifelike visuals, elevating gaming and multimedia experiences. Powered by the AMD Ryzen 9 8945HS processor and 16GB LPDDR5X RAM, it effortlessly juggles multitasking and demanding tasks. The GeForce RTX 4060 GPU ensures fluid gameplay and handles graphics-intensive workloads with ease. With a capacious 1TB SSD, storage needs are aptly addressed for games, media, and files. The platinum white hue adds an elegant touch to its overall aesthetic, enhancing its visual appeal. However, the laptop's compact form factor might pose challenges under intense loads, potentially leading to thermal throttling and compromising performance. Despite this drawback, the ASUS ROG Zephyrus G14 remains a standout choice for both gamers and power users. Its blend of robust performance, portability, and style makes it a compelling option in the gaming laptop arena. Whether gaming on-the-go or tackling demanding tasks, this powerhouse delivers an impressive performance that's hard to overlook.
I would recommend this to a friendRated 5 out of 5 stars
ASUS is the Gold Standard in Gaming Laptops...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an ASUS ROG Zephyrus G14 in Platinum White almost fours years ago and it's still the Gold Standard in Gaming Laptops bar-none. I have recommended this brand and model to over five of my Gamer friends including Hardcore Gamers that normally only do Desktops. The mix of cooling, hardware, graphics are top-notch. It's insane how slim and quiet this laptop is when running full-tilt on something like Cyberpunk 2077 in Ultra settings too. Every penny spent was more than deserved to the ASUS folks. Kudos to the digital magic that you weave. LoL.
I would recommend this to a friend- Pros mentioned:Performance, Weight
Rated 1 out of 5 stars
Would be a 5/5 if the WiFi card worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read some other reviews online about the wifi card being awful, and decided to give this a go anyway. Screen is beautiful, runs a bit hot but is to be expected, sound is PHENOMENAL, light weight, powerful. However the Mediatek network card is absolutely awful. You're looking at about 1mbps download speeds with fiber connection, if you can even stay connected. The solution seems to be buy a better card off amazon and install it, which is fine, if the rig itself wasnt $2000 and doesnt work out of the box.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
We sincerely apologize for the wireless connectivity issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403014099-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015073/
- Pros mentioned:Screen quality
Rated 5 out of 5 stars
Great quality TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for my granddaughter and she is very happy with this TV. Great picture quality and easy set up.
I would recommend this to a friend Rated 5 out of 5 stars
Why not available new?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why is this no longer available new from Best buy? Has it been discontinued? You can't even use notify me? I'm not sure for the price what other gaming laptop would be just as good?
I would recommend this to a friendRated 5 out of 5 stars
G14 2024
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was a winner for me because I needed a portable laptop but also with a good display as this laptop has an OLED panel which Is a must have for me
I would recommend this to a friendRated 1 out of 5 stars
Painful "Gaming Laptop"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned the Ryzen 9, RTX 4070 non-OLED version for over a year now and it has been nothing but problems. The cons: *(Non-OLED) The screen is washed out and lots of light bleed. *The keyboard is janky as all get out. The space bar struggles to register every entry so it's not uncommon for it to not register at all or double register. And that doesn't even deal with the fact that quite often, the keyboard will simply cease to work, requiring a reboot. *The trackpad is finicky as well! You cannot touch this thing or even look at it wrong, lest it sling your mouse cursor to the top right of the screen. This happens so often. It's also way too big for the case. On one occasion the trackpad ceased working at the same time the keyboard did, requiring me to force reboot the system. Thankfully the power button worked! *The plastic underside breaks around the screws. This apparently has been an issue with this series of laptops, so buyer beware. *The right side USB C port pretty much hasn't worked since I got the thing. *It routinely won't come out of sleep when opening the case, requiring force rebooting or opening and closing the case in a feeble attempt to get it to wake up. This was a problem for a *long* time until recently when it doesn't happen nearly as much. Pros: It's a nifty paper weight that looks nice all white and snazzy, but like a bad date, it looks good, has all the bells and whistles you'd expect, but it quickly will go sour on you and take your money and sanity. It does run most games I've played at max settings. I guess there's that. I WOULD NOT RECOMMEND THIS COMPUTER TO EVEN MY WORST ENEMY! Well, maybe my ex-wife, but even then...maybe. Well, yeah, I would to her. I will never buy another Asus product after this carpshoot of a laptop. Super disappointing on so many levels.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Citel,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Your feedback is greatly appreciated and will be passed to our Product Team for review.
To further investigate the problems you're experiencing or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403014099-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support















