Customer Ratings & Reviews
- Model:
- GA403UI-G14.R94070
- SKU:
- 6570271
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers love the ROG Zephyrus G14 for its exceptional performance, stunning screen quality, and impressive battery life. Its portability and lightweight design are also highly praised, making it easy to carry around. While some users have noted fan noise under heavy load, the laptop generally manages heat well. Overall, the design, ample RAM, and top-notch speakers contribute to a fantastic user experience.
This summary was generated by AI based on customer reviews.
Zephyrus g14
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The description included a Indiana jones redeem code and I never got it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aldo,
We're sorry to hear that you did not receive the game code. To further investigate this issue, we recommend contacting the reseller.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405007362-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG Zephyrus - not for me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great experience out of the box. Blue screen after first boot. Gets hot quickly. Keyboard lights flicker and don’t stay on. When charging via usb-c, it introduces a 10-30 second input delay for trackpad and keystrokes. Returned this one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2405007362-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
CHECK YOUR COMPONENTS -- NOT A 4070 or 32GB
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this laptop just over a week ago. After reading several other reviews, I decided it was important to confirm I had the correct video card. I ordered the RTX 4070 and, unfortunately, I received an RTX 4060. I also ordered 32GB of RAM and received 16GB. Unacceptable and extremely frustrating.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MattS,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if you received a different laptop. Typically, we recommend that you contact your seller for a resolution if a different laptop, not what was advertised. was delivered to you. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Missing proprietor power supply
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is great. Unfortunately I had to ship it to a relative house. When we opened the box 1 month later the power supply was missing so we are out side the return window. You would think a proprietary charger that you can’t buy would come in the box.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Erin F,
We're sorry to hear that you didn't receive the power supply with the laptop. On behalf of ASUS and the reseller, we sincerely apologize. This is not the quality of service we aim to provide. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better on
To obtain the missing power supply we recommend contacting the place of purchase. Please rest assured that if you are unable to gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405007362-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thunderbolt is a no go.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As is wi the all AMD computers, there is no thunderbolt, only USB4. It says it is capable of display output, but only at 1080p at 60hrtz. Don’t buy the AMD version, spend the little extra for the intel version if you need thunderbolt.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nathan,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405007362-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
G14 32GB. DO NOT BUY!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the G14 32GB a month ago. It freezes regularly even when i have one tab open on chrome with not other programs running. Please avoid this laptop. please do not buy. I wish I could record it freeze and post the proof here.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear George K,
We sincerely apologize for the system performance issues you're experiencing with the notebook and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the freezing issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403014099-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
Screen stopped working after 3 hours
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop got raving reviews and the Bestbuy employee was telling me about how good it was for the deal that they offered. It stopped working after 3 hours, the screen went completly black. I tried turning it off and back on, tried to do a soft reset and that didnt work. For a $1800 laptop it sure didnt come close to meeting my expectations.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rayne Down,
We're sorry to hear that the notebook stopped working after three hours and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. If you are still within the return window, we recommend contacting the place of purchase for an exchange or return.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403014099-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop stolen
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was stated delivered but no signature was acquired and we have no idea where the package is. Do not ship snything from best buy!!! They refused to refund or even replace the missing item
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Psylence,
We regret to hear that the laptop was stolen in the delivery process and we apologize for any inconvenience this has caused you. This is not the kind of experience we want our customers to have with our resellers. If you wish to file a formal complaint, we recommend contacting Best Buy's customer service.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2403014099-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Overheating after 3rd use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed at how the keyboard gets. Only had it on for 30 mins and it was uncomfortable to lay my hands and continue typing. This can't be normal...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Darwin,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the keyboard problem you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2405007362-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Speakers are not working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I order this laptop and got the defective product and on top of that wasnt offered any support fro the replacement of the product. The customer agents stop responding after sometime without providing any solid resolution. Quite dissapointed with the service. I had to talk to 3 different agents and explain the whole situation again and again without any resolution.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Piyush,
We regret to hear that the laptop speakers are not working, and we apologize for the difficulties you have encountered with our support team. This is not the quality of products or services we aim to provide nor is it representative of our brand as a whole. We would like to make your experience with ASUS a better one.
Please send us an email at [email protected] and include the case number "N2403014099-0010" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Performance, Screen quality
A Compact Powerhouse for Work and Play
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop does it all. When I’m not DJing at a gig, it’s my desktop replacement for audio and video production, editing, and gaming, and it handles everything effortlessly. The AMD Ryzen 9 8945HS + RTX 4070 packs serious power, but the real star here is the 14” OLED 3K 120Hz HDR display—absolutely breathtaking. HDR content looks insane—deep blacks, vibrant colors, and incredible contrast. Whether I’m editing video, working on music, or gaming, the high brightness and true-to-life colors make everything pop. The 120Hz refresh rate keeps motion silky smooth, and the response time is lightning fast. Performance is top-tier, crushing DAWs, video rendering, and AAA games with no sweat. The build is solid, lightweight for the power it packs, and the battery life is respectable for a gaming laptop when I need to work untethered. If you want desktop-level performance in a portable machine with one of the best HDR displays out there, this is it. Absolute powerhouse.
I would recommend this to a friend Return for open box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got sent a faulty computer, which was happily accepted for refund, however after I got refunded the full amount, the same computer open box excellent condition is a 100$ more expensive. The best buy worker said nothing can be done about it. Disappointing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fmite,
Thank you for your comment.
That is definitely a good deal. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bad buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had 2 separate problems in less than a week with the second being a blue screen of death forcing a complete restart of the computer. Having to factory reset a brand new computer is completely unacceptable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Martin M,
We sincerely apologize for the issues you're experiencing with the Gaming Laptop and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the blue screen issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403014099-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Motherboard] Troubleshooting - How to solve BSOD error in Windows(Blue Screen) - https://www.asus.com/support/faq/1049190/
Bummed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 30 days had to send in for repair, had to send it through fed ex and during shipping screen got cracked and due to the cracked screen they are saying its not covered under warranty
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Arthur O,
We are sorry to hear that the device was damaged during shipping and that you are having difficulty getting it repaired. We would like to make your experience with us a better one.
Please email us at [email protected] and include the case number "N2403014099-0025" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Awful price for what you get
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device is non-upgradable, everything is soldered down which means if one thing goes, you have to buy a brand new laptop again. For $2k, it should be somewhat fixable, save yourself the pain and get a framework
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cody K,
Thank you for sharing your comments regarding the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2403014099-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible laptop. Broke within one day. Screen just randomly turned off and never could get it back on. Tried a game and it dragged and made lines everywhere. No way it’s a gaming laptop not even for school or business. Terrible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris W,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
We recommend following the steps in the FAQ below to troubleshoot the black screen issue described. If the issue persists, please contact the place of purchase for an exchange or return if you're still within the return window. Rest assured that we will be happy to provide additional assistance if you cannot resolve the issue by contacting the place of purchase.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403014099-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Awful quality control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased the system. Wont bore everyone with the details but the RTX4070 visibly artifacts in games. Loud crinkly sound coming from the right hinge when opening the system. Unsure if I'm hearing the flex cables or not. Completely unacceptable for a notebook this expensive.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sentential,
We certainly understand your disappointment and the inconvenience this may have caused you. Please know that all ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. Please reach out to me at your earliest convenience With your serial number and I'll sure to provide any answers and/or resolutions to your product issues as quickly as possible. You can reach me at [email protected]. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
piece of crap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased laptop on January 27, 2025 The screen has already died.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marian T,
We're sorry to hear that the laptop screen has failed and we apologize for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403014099-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Troubleshooting - Device Boot Failure or No Display After Boot (Black Screen) - https://www.asus.com/support/faq/1014276/
Best buy is the worst
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sent a defective item that was used and not even packaged properly. Literally sent it in an envelope. Best buy is the worst
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Amy M,
We regret to hear that you've received a defective product and the inconvenience caused. On behalf of ASUS and the reseller, we sincerely apologize. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. As a result, we will do everything to ensure that this does not happen again.
If you are still within the return window, we recommend contacting the place of purchase for an exchange or return. Please rest assured that if you cannot gain resolution when contacting the place of purchase, we will be glad to provide further assistance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403014099-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:PortabilityCons mentioned:Heat
Love Asus
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say, Asus wasn’t always the direction I turned for gaming computers, but the more I’ve used them the more I love them. And what’s an added bonus with this G14 is that even though it was designed for gaming, it’s much lighter and more portable than a lot of gaming laptops on the market, which makes it way more competitive in my opinion because it’s just a good all around computer on top of being a gaming computer. At this point, I feel like Asus pretty much as it down when it comes to the combo of a good processor, graphics card, display, and other important gaming specs. They know how to give you good bang for your buck without compromising on the overall gaming experience. I can see where sometimes I’d want a bigger screen since 14” is pushing it on how small want to go for immersive gaming. But it’s no big deal these days to plug into a dock with a larger screen and keyboard and mouse. The good thing about G14 though is it gives you those options. I saw where a couple of people have commented on overheating. In my experience, you just need to change your battery and fan settings. Asus gives you a LOT of options and if you just go with the default, that may not meet your needs. Personally I’m loving the 2024 G14 and have found myself using it more and more as just my day to day laptop on top of using it for my gaming needs.
I would recommend this to a friend
