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Customer reviews

Rating 4.2 out of 5 stars with 10 reviews

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90%
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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-10 of 10 reviews
  • Pros mentioned:
    Dolby atmos
    Cons mentioned:
    Anime matrix lid, Volume

    Rated 4 out of 5 stars

    All of the specs with out all of the weight

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little power house is what I would like to consider the best of both worlds. Small form factor without sacrificing too much in performance category. I will say it is under 4 lbs but since it's a metal construction it still is solid. Only hiccup I ran into was that the anime matrix lid was not responding to any changes, I had to uninstall armory crate and re-install it. Afterwards it did function as intended. The computer comes with windows 10 and when you set it up it offers a free windows 11 upgrade. I took the upgrade and downloaded all of the updates and it felt as though the volume of the device went down after upgrading to windows 11. I opened the dolby atmos app and clicked on a sound profile which made it louder. Not sure if this is a bug or if dolby is required to be ran in order to get full volume.

    I would recommend this to a friend
  • Cons mentioned:
    Overheating, Sleep function

    Rated 4 out of 5 stars

    Amazing and Annoying

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an awesome laptop(built so beautifully!), but with an annoying defect. I’ve found many other people who had the same problem on forums. It does not go to sleep properly in most cases when I.. A. Close the lid. B. Click the Go to sleep option. I had no problem with sleep function with my previous laptop from Asus. I found my laptop burning in my bag multiple times.

    I would recommend this to a friend
  • Pros mentioned:
    Great design

    Rated 5 out of 5 stars

    Good little machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite a good laptop; the one gigabyte of storage in the specifications is a typo, it does have one terabyte. Sturdily built, great design, good keyboard, and a nice screen, and the internals can speak for themselves.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Great Build Quality / Great Performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely capable 14" 1440P/120Hz gaming laptop. Runs games like Fortnite at a solid 75FPS on max settings with DLSS Performance enable.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Great design

    Rated 5 out of 5 stars

    Small Beast!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely fast, great graphics in a small package.

    I would recommend this to a friend
  • Cons mentioned:
    Anime matrix lid

    Rated 1 out of 5 stars

    Quality Control and Wireless card failure. . TWICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this computer in December 2021. In terms of specs and performance, I had no complaints. Quality, however, has some serious problems. 1. It took 3 different attempts at programming my fingerprint for it to actually work, and then it only had a 50% success rate. 2. The wireless card had problems from the beginning. By June of 2022, it had completely ceased to function. I took it back to Best Buy (where I had a great experience) and they shipped out a replacement to me. 3. I used the replacement for 6 weeks, and experienced multiple failures of the wireless card. No fixes worked, until it, too, ceased to function. At which point, I returned the computer, to learn they have at least 1 Asus ROG computer returned or turned in for repair per week, and the quality of the product lacks. 4. The computer would not shut down when I shut the lid, regardless of how many times I checked or changed the settings. 5. In the market for a new computer. Again.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear KristinaM,


      It's unfortunate to hear aboout your experience with your WIFI card and Fingerprint scanner. This is not the quality of service expected from ASUS. We do value our customers and take negative customer service experience very seriously. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional
      For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107002130-0113) for us to better assist you.


      Thank you for choosing ASUS.
      Best Regards,
      Ramon
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Usb-c charging not supported

    Rated 3 out of 5 stars

    very good gaming laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is fast and well designed, it is advertised that you can charge it via USB-C, but that it is not true, you have to use the power brick that comes with the laptop, only USB-C charging is just marketing

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you so much for the feedback, this model comes with 1 x USB3.2 Gen2 Type C and 2 x USB3.2 Gen1 Type A. If possible, can you please submit your serial number at [email protected] and provide this link for reference? I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Exactly what I wanted!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer! Exactly what I expected - happy with this purchase!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works perfectly!! It is a nice and light design.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    An all around beast of a computer with a surprise

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing! An insane battery life and very good cooling, as well as the top Ryzen processor, an NVIDIA 3060 GPU, and 32GB of RAM in DUAL CHANNEL make this computer an absolute beast. There are a few minor issues that are easily resolvable, mainly the computer starts with full brightness (which dramatically drains battery life, just turn it down to a more reasonable level and you'll get the full 11hrs.), and after the most recent Windows update the drivers for the fingerprint scanner were outdated and inoperable, but updating it in settings took care of that problem. There was one more thing that surprised me when I first turned the computer on: it comes with the AniMe LED Matrix installed, even though it isn't listed as having it. This was a very pleasant surprise, well done ASUS. Is it worth the $2000 price tag? Yes, the processor-RAM combination means that you can do pretty much anything for work, as well as the 3060GPU making it possible to play any game on the market with ease. Also 1TB SSD is always nice.

    I would recommend this to a friend
  • Customer reviews from https://www.asus.com

    User rating, 4.5 out of 5 stars with 19 reviews on https://www.asus.com.

    See all https://www.asus.com reviews
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