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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 138 reviews

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  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

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    Rating 4.8 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 138 reviews
  • Rated 5 out of 5 stars

    Asus Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really Good laptop. Shipping and delivery was smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good all around laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing, runs most games at least 90fps. The 5080 is not full power so don’t expect scar like performance

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs fast but freezes every so often. Sometimes the graphics fail to change when logging into certain games.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop only held back by size.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To small and compact to get a lot out of a 5080. But still a great computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as an open box and it was in excellent condition. Runs all my games without a problem and still runs cool at the same time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great! All my apps (AutoDesk, Inteilj, and GoDot) run smoothly. Battery is a tad short

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Able to handle anything I have thrown at it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this computer for one month and so far it has proven to be a Good computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mac gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast and sleek laptop feels like something that shouldn't be possible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My dream computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a wonderful computer. I am waiting for high-speed Internet to start using it.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Fantastic performance

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ROG Zephyrus G16 is an incredible gaming laptop that combines top-tier performance with a sleek and portable design. It’s one of the lightest and slimmest in its class and the 16-inch OLED display boasts a 2.5k resolution with a 240 Hz refresh rate. It consistently delivers vibrant colors and smooth visuals which is great for gaming, graphics, photography, and cinematography.   My biggest concern is the Intel Core Ultra 9 processor, which has a bit of a reputation of excessive heating. I mean it’s a desktop class CPU with 16 cores, but I am worried about the poor heat management. ASUS designed a revolutionary heating dissipation system, but I really thing the Intel i9 out-paces it.   Aside from the CPU concerns, this sleek laptop sports a NVIDIA GeForce RTX 5080 Laptop GPU, complemented by 32 GB of RAM and a 2 TB SSD. This bad boy can handle demanding games like Monster Hunter Wilds on ULTRA without any stuttering. Other games like Expedition 33 and Oblivion Remaster are also running flawlessly, which is expected from a “desktop class” laptop.   The battery life is impressive for a gaming laptop, getting about 4.5-5 hours on the highest settings during gaming, but I think the best option is to always be plugged in for long gaming sessions.   Overall, the ASUS ROG Zephyrus G16 offers an excellent blend of performance, portability, and design, making it ideal for gamers and creative users.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This thing is amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about this laptop exceeded expectations. Its literally better than my desktop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice to have a laptop with the speed and storage for photo editing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything runs great, make sure to get a cooling fan though

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Powerhouse in a tuxedo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flagship windows laptop. Its a powerhouse in a tuxedo

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Keeps Crashing and Freezing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop keeps crashing with BSoD or just completely freezes if I run it in any mode except Ultimate Performance mode. Seems like an issue with the Integrated GPU. I have spent the whole week trying everything to fix this issue and have come to the conclusion it is a hardware problem with the Integrated GPU on the Processor. I would try to exchange the laptop for a different one without issues but the laptop is not even in stock, so I don't have that option. Talked to Best Buy support and the only option is to get a refund, exchange for a different in stock laptop, or wait and hope this laptop is in stock again for an exchange. I really wanted to like this laptop and I could just run it in Ultimate Performance mode as a work around but I should not have to do that for a laptop this expensive.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Charlie,

      We sincerely apologize for the performance issues you're experiencing with the Gaming laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the BSOD and freezing issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2504020410-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD) -  https://www.asus.com/support/faq/1042499/
      [Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) -  https://www.asus.com/support/faq/1038855/ Asus

  • Rated 1 out of 5 stars

    Returned for refund

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Severe over heating - hardware issues - shut down several times no matter what type of game being played

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear ChadT,

      We sincerely apologize for the difficulties you experienced with your ASUS GU605CW gaming laptop, including the severe overheating, hardware issues, and repeated shutdowns during gameplay. This is not the level of product performance we strive to deliver, and we regret that your experience did not reflect our standards, ultimately leading to the return of your unit for a refund.

      Your feedback is very valuable to us, and we will ensure it is shared with our product management and engineering teams for further review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2504020410-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Great gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has been great and has exceeded all expectations. No complaints at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop just buy it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Have no issues, plays everything I need it to.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lag and static noise horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had such high expectations for this computer. Tried multiple games and unable to play due to lag.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Mbep,

      We sincerely apologize that the performance of the ASUS GU605CW Gaming Laptop did not meet your expectations and that you experienced lag while attempting to play multiple games. This is not the level of product quality or performance we strive to deliver, and we regret that your experience did not reflect our standards.

      To assist in resolving the issue, we recommend following the troubleshooting steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2601026750-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] How to optimize your gaming experience:  https://www.asus.com/support/faq/1046445/ Asus

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