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Customer Ratings & Reviews

Your price for this item is $471.99
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The comparable value price is $1,999.99

Customer reviews

Rating 4.4 out of 5 stars with 768 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers consistently note the ROG Zephyrus G16's overall performance and impeccable screen quality as major strengths. Its portability and good battery life are also appreciated, along with its above-average processor speed and appealing design. However, some customers have concerns about heat generation, limited RAM, and fan noise, while a few find the initial price somewhat high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 768 reviews
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Best last-minute decision I’ve made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this up after my last laptop died two weeks before finals. I needed something reliable to finish my cybersecurity degree, and this machine delivered. It’s thin, has a 4070 RTX GPU, DDR5 RAM, upgraded storage, and a beautiful OLED screen. It runs everything I throw at it, fast and smooth. I do wish it had more ports, especially an Ethernet jack, but a USB-C dongle handles it. Overall, very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop performance and design. Only reason I am not giving 5 stars is because it does get hot.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Great Computer but not Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great device for users who want a portable device with some power. However it requires some tinkering in order for it to be worth while. I would recommend users of this device to get Quick CPU and adjust the Frequency scaling and Turbo boost amounts when in DC mode. I found that the computer stuttered when doing basic task. Put those numbers 20% and 60% respectively, made the microstutters go away. Also, I can't say it's an amazing computer because of ASUS's decision to make the RAM soldered on which means there is no upgrade path from 16 gigs. While I don't think that I would need 32 gigs while working on this device since I have a desktop for heavy duty work, not being able to upgrade this computer in the future is disappointing.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Love this labtop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this labtop. It loads my games really fast and downloading them are pretty good. I do a lot of gaming and this labtop is perfect for me I also would recommend this laptop. The only thing I wish it didn't over heat very fast so I would recommend buying a a fan stand that your computer will test on and it cools it as you play it. I would give this laptop a 9/10.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Packs a punch!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I’ve had ever ! Sleek and powerful! You won’t regret picking one up.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great laptop, gets hot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this laptop for about 6 months. super fast plays everything at max settings. the only issue i have is, it gets really hot, too hot to touch, but ppl want thin its thin. i bought a laptop cooler and it still gets hot, just not as much

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Ram

    Rated 3 out of 5 stars

    Almost perfect.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this laptop is insane, amazing built quality, amazing screen but it has a huge and I mean a huge flaw: not having upgradeable ram! I loved this device but had to return it as I use over 10 chrome tabs which causes this to run out of ram, bought this and the g14 as I always keep a clone of the 16 inch for work purposes. ended up with the Alienware - m16 R2 QHD+ 240Hz Gaming Laptop - Intel Core Ultra 7 - 16GB Memory - NVIDIA GeForce RTX 4070 - 1TB SSD - Dark Metallic Moon and its way bigger than this but it has upgradeable ram, the g14 had the same issue, for the 14 inch I got the razer blade 14 and both are amazing.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2403002105-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Best laptop to get

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs amazing, super fast and great for any type of work you wanna do, whether that be gaming or data analysis, or research, or really anything you throw at it this will take it like a champ!! It does not overheat ever! Other than the razorblade 16, which overheats like crazy and can never run up to its full potential, this right here is the laptop for you!

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise, Heat

    Rated 3 out of 5 stars

    My first gaming laptop experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: The screen is gorgeous with its high refresh rate and brightness. Cons: The fans runs too loud and too hot to the touch playing Baldur’s Gate 3. The computer felt slow switching between desktops and in and out of games. Overall, my experience did not meet my expectations for I wanted out of mobile gaming.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jason E,

      Thank you for sharing your feedback on the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.

      To troubleshoot the fan and overheating issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403002105-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1015064/ Asus

  • Pros mentioned:
    Overall performance, Processor speed

    Rated 5 out of 5 stars

    Gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has been by far a wonderful investment. Great storage, great picture, great speed! We love it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Pretty good, just not great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was pretty good overall, it’s just too slim for the amount of power it has. The top case near the screen gets scorching hot, almost buring you hot. The display and battery life were all really good, it just can’t handle long gaming sessions, it will start to thermal throttle.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Good but could be better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it’s a good laptop that would work for most. The screen is immaculate probably the best part of the whole laptop but when it comes down to it 16gb of ram was just not good enough for me some AAA titles would take it all.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    As expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "Lightweight, powerful, long battery life. Perfect for work or play!"

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop that does everything I hope. The down side is that it can run hot so I use a laptop cooling pad with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Processor speed

    Rated 5 out of 5 stars

    Fairly fast, good quality ASUS Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ASUS laptop works fine, and it is relatively fast. Web browsing is fast, and I haven't experienced it freezing or any crashes. It's also nice for the price. I would think that more intensive applications might need more RAM to be fast, but I don't use them on this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Fan noise

    Rated 2 out of 5 stars

    Not recommended, see details.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This open box item is a good price. The speaker, keyboard feeling, chassis and screen is amazing. However: 1. It was marked excellent but no original box is included, only a blue best buy box, containing just the laptop and charger. 2. This mobile 4070 is enough for some online games like cs2 and league of legends. When it comes to games that require serious performance like nba 2K25 and Wukong black myth, it’s stucking. I don’t know if this can be improved on 4090 mobile GPUs or newer 5080/5090. 3. The fan noise makes me feel like on a jet plane. The fan noise degrades the good sound quality of the speakers I have to plug in a headphone instead. 4. The face recognition camera works randomly, this could be the windows side problem. 5. You can’t have a good game experience with the battery, both staying short and low performance. When gaming I have to plug in the power to have smooth league of legend experience. Browsing the webpage without playing the sound gives 1.5 hour battery life, which is less than I expected. Overall, this product is far less than I expect and I prefer my rog ally x which provides better mobility, similar games that performs well, and better battery life. Have to return this one.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear EricS, 
       
      Thank you for your comment.


      We do understand your disappointment and the inconvenience this may have caused if you are having issues with the laptop. If you are unable to play games smoothly, check if Windows, drivers, BIOS and games are up to date. Updates for this laptop are available at:  https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g16-2024/helpdesk_bios/ . Additionally, while accessing cloud games, please ensure the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. It is normal, just like any other laptop brand with the same hardware configuration, for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load like gaming. Also, the fan noise will be louder while an antivirus software or malware are running continuously in the background. Please ensure the system was not compromised by viruses or malware by doing a full system scan using internet security software or application. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. It does decrease or normalizes once utilization goes down. Regarding the camera, ensure your face is clearly viewed by the camera for the facial recognition to work properly. To improve or prolong the battery charged time, if it is draining faster than normal, please try to do battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully charged, please use the system, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Furthermore, verify if the laptop is running with the most current system update and third-party battery draining applications are not running if not in use.
      If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.


      If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/


      Thank you for choosing an ASUS product. 
       
      Regards, 
       
      Rodel 
      ASUS Customer Loyalty Asus

  • Cons mentioned:
    Fan noise, Ram

    Rated 2 out of 5 stars

    Amazing display but the 16GB of RAM is lackluster

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop after selling my gaming tower. I figured this laptop would be more than enough for playing World of Warcraft, but to my suprise it fell short. PROS: The oled display is amazing and colors have never looked better. The design is great, and it doesnt weigh much at all. Processing power is awesome and the GPU does its job. CONS: The 16GB of Ram makes this machine chug, I was at 100% usage with World of Warcraft, Discord and the RoG software running. The laptop idle with the factory software uses about 47%-52% of the available RAM. As other reviews mentioned, this laptop run pretty hot and the fans are noticibly loud. Overall, Im pretty dissatisfied and will be returning it this week.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Fatal,

      We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.

      Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2403009977-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Amazing laptop much better then my macbook

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only reason im not giving 5 stars js because on my first set up had a lot of problems signing in, told me this laptop couldn’t install chrome and was overheating with just the browser open and a few tabs however i reset the whole laptop and worked phenomenal no problems at all. I love the big oled screen really makes shows and games much more enjoyable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop about a week ago. I sold my gaming desktop but still wanted to game on a PC. This laptop can run any game. I play call of duty at 1440P and average around 160FPS. Which is pretty decent for a mid level gaming laptop. Super thin and super portable. 5/5.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Ram

    Rated 3 out of 5 stars

    Great laptop held back by the lack of RAM

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would be a great gaming laptop except for the 16gb of RAM, and unfortunately it is not upgradeable . Otherwise the specs are great. 16gb would have been fine a couple years ago, but modern games with Windows 11 need at least 32. I love the stealth look of the laptop with the lights all turned off, and the screen is fantastic, but I cannot recommend this laptop. I wish I had bought something different.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Parchisi,

      Thank you for sharing your comments regarding the ASUS ROG Zephyrus G16 Gaming Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2403002105-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus