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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 791 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers consistently note the ROG Zephyrus G16's overall performance and impeccable screen quality as major strengths. Its portability and good battery life are also appreciated, along with its above-average processor speed and appealing design. However, some customers have concerns about heat generation, limited RAM, and fan noise, while a few find the initial price somewhat high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 791 reviews
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs great and gaming is awsome the only other thing is it does run hot and it does throttle back so as not to cook it. Would buy a laptop fan to help in cooling.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Pricey but versatile

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen. Great performance. Light and portable. Pricey but worth it as a do it all device for gaming and productivity

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Nice laptop. Non-upgradable memory.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build quality and nice specs for the price. Non-upgradable memory is the only downside.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Died too soon

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a very solid laptop, it was nice and thin, could run games and any app really well. Was nice and light and was very customizable. Although it was a great laptop, on a random school morning I went to turn in on and it completely stopped working. Screen would glitch off before turning on and the laptop would just shut off. I returned it before I REALLY got a good chance to use it, but for the little time I had it it was a good laptop

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Joey H,

      We sincerely apologize for the power issue you've faced with the ASUS ROG Zephyrus G16 Gaming Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed to our Product Team for review.

      Having returned the laptop, we hope that you were able to obtain a functional replacement.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2403002105-0037" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    G16 a great laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen quality and awesome performance, use of cooling pad recommended

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    asus g16 gaming laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really nice choice of a laptop, its a really good laptop for multitask and gaming it runs my demanding games. at a really good quality. Overall, happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appriciate Bestbuy store manager Jesse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a similar Asus laptop last year, and unfortunately, it stopped powering on right after the warranty expired. Best Buy Geek Squad evaluated the repair cost, which was nearly the same as the price of a new laptop ($1,700). However, the store manager, Jesse, and Damian kindly and professionally assisted me in purchasing this laptop. I truly appreciate their help.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Sleek for the value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a 2022 g15 prior. This one looks much more sleek with a better screen and improved graphics. Not the most powerful but serves my purpose for work/basic video editing.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for entry level can not interchange parts or upgrade other then that really good quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good gaming laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great product. I have been using it from last 3 weeks. People said about heating issues but is seem to be fine you use it in charging. It is also light weight I think it is best pc in this segment at this price

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geat Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop to use for mobile gaming. It did not disappoint. For the price, this laptop worked great. Glad i picked it up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rogue Zephyrus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer, super fast and excellent graphics just overall an excellent laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for Gaming

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop looks great and clean. I been using this to play games such as minecraft, league of legends, and marvel rivals. I average 150+ fps on marvel rivals and minecraft. 500-1000fps with lunar client. fps is around 150-300 on league of legends. Not too many issues, if there were some id google it to fix it. Overall great experience as my first ever gaming laptop.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    I've been looking for this computer for a long tim

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good service and good prices. I've been looking for this computer for a long time, but you didn't have it for that price. There are very good discounts anywhere.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soldered ram, great design but when a razer blade from last gen is looking more enticing and upgradable I’m probably returning this

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jess,

      Thank you for sharing your feedback on this product. We understand that it didn't meet your full expectations, and we sincerely apologize for that. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Your feedback will be forwarded to our Product team.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2403002105-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Excellent buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greta computer. Fast, screen is awesome and clear. Graphics stand out and keyboard is smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid and aesthetic

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this laptop for working. Pretty solid and the casing/design is stunning. About the same some as my MacBook Pro 13. Recommend to use it when plug with power, it unleashed its true power.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the laptop has performed well. Does get very hot if not used on proper surface. Does have to stay plugged in while gaming with it. If surfing the web, lasts hours. Quality is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    would recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handles games great best screen Ive seen on a laptop by far, had to get rid of the bloatware to improve idle temps

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 5 out of 5 stars

    ASUS ROG ZEPHYRUS G16

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is something really great if you’re looking for something similar to mac but windows! But before buying keep in mind that this laptop only has 16GB of RAM & GPU of RTX 2070! RAM is not upgradable cause its bounded and soldered on the motherboard! Know your needs before buying!!!

    I would recommend this to a friend