Customer Ratings & Reviews

I purchased this laptop open-box in "excellent" condition on Black Friday and had it shipped to my house while I was away at school so I could open it when I got home. Upon opening it, the device was clearly in "fair" condition. There were dings and scratches on the lid, and the charger was missing! The box for the charger was still there, but alas, no charger, just the laptop. I called customer support and was told my only options were to purchase the charger myself or return the item. I purchased this item in EXCELLENT condition, which Best Buy states DIRECTLY UNDER the description of "excellent" condition open-box as: "Works and looks like new. Restored to factory settings. Includes ALL original parts, packaging and accessories." The product I received neither looked like new nor included all of the original parts or accessories. I insisted this MULTIPLE TIMES, yet they could not give me any other answer. I was given the wrong product and told to either cough up more money to fix THEIR problem or return the item. After hanging up, I checked the box and noticed there were two open-box stickers on it, one marked "excellent" and another, with an older date on it, marked "fair". Somebody had slapped an "excellent" sticker on a "fair" condition unit right before shipping it to me. Frustrated, I took the device to a physical Best Buy location in hope of a different answer. At this point, I would have been willing to pay the difference for a new unit at the Black Friday price, which was the price of the laptop at the time I purchased it. The manager at least TRIED this time to help me out, but I ended up with the same answer. He wasn't able to honor the BF price or replace the laptop with an actual "excellent" condition unit, so I just returned it for a refund. Now I don't have my laptop and would have to purchase another for MORE money than it would have before. This is a bait-and-switch scam and I can no longer trust Best Buy to actually deliver on their promises, which is a shame since I have had nothing but positive experiences buying new and open-box from Best Buy in the past.

This thing is a beast. Moved to this from a 2020 Blade and no regrets.

The laptop itself is a GREAT laptop! The problem however is that intels chip is a hot box! After several days of use, the laptop began to thermal throttle. This means performance is LOWERED to ensure the chip doesnt bake itself. Not something you can hokd onto long term. Darn shame because I really like the laptop design and cooling. But you can utilize something thats going to cook itself inside out. Temperatures typically sat in the 85°-90° range! And even afyer providing a cooling mat with fans to help with temps, i was never able to keep Temperatures below the 85°C mark.

Great laptop for gaming or just everyday use at home or on the go

Laptop is excellent and has all required features which a gaming laptop should have

Great laptop and excellent screen. Very thin and lightweight

Awesome!!! The graphics and the speed is great, for gaming is great.

I love the overall design. I use it for both gaming and working.

SUMMARY: The ASUS - ROG Zephyrus G16 OLED 240Hz Laptop should come with a warning, testing at the store can be dangerous for your credit card. You will buy one. I don’t say that lightly, it’s just how excited I am by this laptop. It’s a complete redesign over previous years; it’s lighter, sturdier, quieter, and with fewer aesthetic and ergonomic compromises than you typically see on gaming laptops. Make no mistake, it’s a gaming computer but with broad appeal (multimedia). The closest I have come to having my cake and eat it too. I liked my 2020 ASUS G14, love the 2024 ASUS G16. PROs (sorry for the length but there are a lot): - Built for speed, fast CPU, fast GPU, fast RAM, fast SSD, fast WIFI. Reasonable cooling. Specs below. - All that in a thin (0.65 inches) light (4.1 lbs) stylish (burnished gray aluminum) package that is study, very portable and won’t embarrass you. - A 2.3 GHz Intel Core Ultra 9 Processor (24MB Cache, up to 5.1 GHz, 16 cores, 22 Threads) with Intel AI NPU. - Enough good things cannot be said about the screen. I haven’t seen a better laptop one. - Amazing Dolby Atmos sound with a 4-speaker woofer enhanced system with two tweeters. Impressive. - High Resolution 16 inch OLED screen, 2560x1600. Not 4k, but very crisp and clean. - Extreme Contrast OLED (yes going to keep repeating that) 1,000,000 :1. You won’t believe the blacks. - G-SYNC Support with an insanely fast 0.2ms response time. - 16:10 aspect ratio, great for games, good for movies. - Dolby Vision HDR, Pantone validated, 100% DCI-P3. - 240 Hz Screen refresh rate. Unbelievable smooth graphics. - NVIDIA® GeForce RTX™ 4070 Laptop GPU, 8GB GDDR6 on board. - Quality build, sturdy aluminum casing with a solid keyboard and wide trackpad. The screen is thin but doesn’t wiggle too much. No flex in the keyboard. - 1TB PCIe 4.0 NVMe M.2 SSD. You can upgrade at your leisure to an additional second SSD, though it’s a tight fit with not much room for a heat sink. - Fast LPDDR5X ram at 6400 megahertz. Fast is the good news, size… well… (see CONs) - Wi-Fi 6E with USB 5.3 - All the ports and more, audio jack, 2.1 HDMI, 1 thunderbolt 4 port, 1 usb C 3.2, 2 USB A, a display port, and UHS-II card reader. - A decent 1080p FHD webcam compatible with Windows Hello. - 3 microphone array with noise cancellation. CONs: - Soldered on ram (16 GB). Not upgradable A MATTER OF TASTE: - Windows 11 Home edition. Fairly standard for new laptops but you might want to upgrade. - You can have any color light for your backlit keyboard as long as it’s black (sorry old henry ford joke). No, you can have ANY color, you pick, but it’s for the whole keyboard, not individual keys. - Slash lighting, doesn’t have as much functionality as it might have, does look good, though you might want to turn it off to go in stealth mode. - Be careful to not block the heat exhaust ports on the bottom/back. You will want this on a flat solid surface. - This is almost a ‘pro’, but some might be dreaming for the ultra-quiet gaming machine. Keep dreaming. I find the fan noise to be acceptable, you will notice it, but you won’t think an aircraft is landing (yes I am looking at you Alienware). There is in fact an ultra-quiet mode but it slows down the computer by thermal throttling but that’s not what we buy gaming computers for. - Not a fingerprint magnet, but some will show up. - Not a touch screen. - Max brightness of 500 cd/m2. I find that plenty bright but others may disagree. They claim full HDR but is it? - Reasonable battery life, you won’t find better on a gaming machine, but obviously less than you might want. I would get 5 hours depending on how hard I pushed it. - Lacks an ethernet jack. - Lacks a brightness sensor. - Lacks a number keypad REVIEW: To put this review in perspective I am a casual gamer. I work as a scientist to pay the bills and support my gaming habit. Having said that I apologize for what looks like a list of specs under the Pro’s list, it’s just they are that good and worth noting. I am not going to repeat them again, so if want to know for example, about what ports it has, see above. And that’s the thing, I really have no major complaints about this machine (other than the soldered on 16 gb ram) so I will just highlight what makes it different from previous versions. THE BUILD: ROG Zephyrus G16 is a premium build. The new all-aluminum chassis is both light and stiff. No flexing keyboard or bouncy screen here. The keyboard is easy to type on (like this review) and the trackpad a delight to use. The ports are well-placed for maximum flexibility. There are people that will be disappointed by the lack of a vapor chamber for cooling, going instead with traditional heat pipes and three fans, but it did the job. It could be noisy, and had a distinct tone different than others, but I quickly got used to it. The excellent speakers helped while playing games. THE SCREEN, THE SCREEN, THE SCREEN: I think the beautiful high-resolution OLED is the reason most people will buy this once they see it. It’s just that impressive, games really take on a new look and the shadows reveal detail. Did I mention fast, 240 HZ. Motion is super smooth. And yes, other applications look good and sharp too (multi media). At 2560x1600 it has enough resolution and fidelity to be useful for photo and video editing as well as word processing, email, web browsing just like a real computer. MEMORY, WHAT MEMORY?: You may disagree, but I think given all the other areas this machine excels, only 16 GB RAM was an ‘interesting’ place to save money especially when one cannot upgrade in the future (soldered on). At least it’s fast (LPDDR5x). I can’t say it slowed my games down, but I was careful to make sure everything else was closed before playing. PERFORMANCE: Geekbench was more than respectable, 2367 single core and 13082 multi-core, but graphics was where it really shines with an OpenCL score of 112541. So yes it can game. With this beautiful screen you want to drink in all the details you can, so I would typically run games at ultra settings and still get frame rates greater than 60 fps (COD, 68 fps), in some cases much higher even (Witcher 3, 97 fps) EVERYTHING ELSE A COMPUTER IS FOR: ‘Gaming’ is in the name, and its DNA, but the redesign of the ROG Zephyrus G16 represents a viable shift in target audience to be more inclusive. Dare I say it competes well with the Apple Pro 16 for doing work? Yes. The ports cover all the modern requirements for external displays and storage, including a thunderbolt port. They even included a web cam. WHO IS THIS FOR? It’s for anyone that needs a laptop that is easy to carry around, wants a premium build, a world class screen, looks good in any setting, can handle any task, but doesn’t compromise on gaming entertainment.

Been using for a couple weeks now, all i got to say is amazing

Excellent product, on sale for a killer deal! Very happy with the quality.

Excellent monitor and gaming performance, very portable.

Screen is excellent i love this laptop performance is great

I had this laptop for no more than 24 hours and it restarted itself 2 times and got so hot by the power button i could feel the heat when my fingers were on the touch pad and i wasnt even playing a graphically demanding game, it was orcs must die and i turned the settings down to low so the gpu wasnt working hard and it was stuttering and lagging 20 mins in to playing assuming it was from the extreme temperatures. I looked at the gpu and cpu temps and they were at 88 degrees celcius. Maybe i couldve got a lemon but this laptop was not worth 2140 dollars.

Very fast and hold charge well good operating system

People are berry helping and honest I will recommend chopping Whit Best Buy

I really like this computer but it overheat a lot, and crash if you try to run the games on the max

Excellent laptop for the 500$ off price. Bought for wifey and she loves it.

I am in love with this laptop, I have not gotten issues with this so far and the quality is top tier! I would recommend this to anyone who is just starting to become a creator with create true colors with OLED screen.

Its not super loud under load amazing speakers and screen