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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 791 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers consistently note the ROG Zephyrus G16's overall performance and impeccable screen quality as major strengths. Its portability and good battery life are also appreciated, along with its above-average processor speed and appealing design. However, some customers have concerns about heat generation, limited RAM, and fan noise, while a few find the initial price somewhat high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 791 reviews
  • Rated 5 out of 5 stars

    Portable powerhouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very powerful laptop for it's weight.other brands usually have much lower wattage gpus in this weight bracket. The oled display is also stunning!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vidal Construction Solutions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People are berry helping and honest I will recommend chopping Whit Best Buy

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 3 out of 5 stars

    Overheating and eating ram

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much heat come from the top of the keyboard and too much ram being consume by window

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Thuan T,

      We sincerely apologize for the issues you're experiencing with the notebook and for the inconvenience caused. To troubleshoot the overheating issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problems further or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403002105-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/ Asus

  • Rated 5 out of 5 stars

    Solid performer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop for the 500$ off price. Bought for wifey and she loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer. First one malfunctioned within 15 days got replacement will see how this one holds up.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Heating issue

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this laptop for no more than 24 hours and it restarted itself 2 times and got so hot by the power button i could feel the heat when my fingers were on the touch pad and i wasnt even playing a graphically demanding game, it was orcs must die and i turned the settings down to low so the gpu wasnt working hard and it was stuttering and lagging 20 mins in to playing assuming it was from the extreme temperatures. I looked at the gpu and cpu temps and they were at 88 degrees celcius. Maybe i couldve got a lemon but this laptop was not worth 2140 dollars.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Kyle D,

      We sincerely apologize for the issues you've faced with the ROG Zephyrus G16 Gaming Laptop and for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one.

      Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.

      If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing.

      We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2404034747-0032" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/ Asus

  • Rated 5 out of 5 stars

    Works Effectively

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of tech for the price. It has allowed me to have a solid workflow and good price to performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall incredible!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a lowkey gaming computer. Something that wouldn't stand out too much. This does the trick! No fancy RGB and a beautiful oled screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great so far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is laptop is great. just uninstall amory crate and replace with g-helper to limit cpu wattage and keep temps from hitting 90 degress plus. The OLED screen is beautiful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service they showed me the best deal and best attachments for my laptop

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 3 out of 5 stars

    Not worth

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough ram, not worth it since you can't upgrade it. Asus's bloatware Armoury Crate is garbage aswell.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your experience with the laptop. We understand that the the design of the product did not meet your full expectations and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.

      Please allow us to make your experience with ASUS a better one. To further investigate the problem you're experiencing with the Armoury Crate software, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403002105-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop. Ram usage is around 50% at all times not too fond of that and the battery does not last for as long as I thought. Other than that it’s great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent gaming PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Gaming pc with 16inch oled monitor but poor battery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. The gaming part of it does lag a bit but then again it could be my internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asus rog g16 is a great laptop. I sold my Mac as I like windows better than Mac and wanted to game as well . The g 16 is a beast it does everything I need while looking great doing so. The OLED screen is worth it it looks amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Zephryus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezes, when not frozen, works great, screen is really nice

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Zephryus,

      Your feedback on the ASUS ROG Zephyrus G16 Laptop is greatly appreciated, and we apologize for the freezing issue you are experiencing. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403002105-0031" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) -  https://www.asus.com/support/faq/1038855/ Asus

  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my son and he loved it, he uses it for school work and plays game Dwight his friends not one complaint from him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I loved it but had to return it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this laptop but unfortunately I had to return it. The OLED is great but not in a very bright room. Power is fantastic, memory great, graphics card great, OLED great but not in a really bright sunroom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    overheating problem but fixed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for some reason this unit was overheating so i got another one with zero issues. installing gsolve also helped

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Buy, My Son is Enjoying he's computer as he is studying in University computer science

    I would recommend this to a friend