Customer Ratings & Reviews
- Model:
- GU605MI-G16.U94070
- SKU:
- 6570222
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.9 out of 5 stars
Customers are saying
Customers consistently note the ROG Zephyrus G16's overall performance and impeccable screen quality as major strengths. Its portability and good battery life are also appreciated, along with its above-average processor speed and appealing design. However, some customers have concerns about heat generation, limited RAM, and fan noise, while a few find the initial price somewhat high.
This summary was generated by AI based on customer reviews.
Game lap top
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Computer good quality fast, great resolution
I would recommend this to a friendCollege Bound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loved the graphics. Taking with him to college and is ready to go now.
I would recommend this to a friendVery sluggish
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this laptop. I might have grabbed a defective one. Just felt really sluggish for a brand-new laptop. Very slow and if you had few apps open it would give me a black screen a crash. So, I took it back and grad something else.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear David,
We sincerely apologize for the issues you've faced with the laptop and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
Although you have returned the unit, we do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403002105-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is excellent! Very good, I recommend it
I would recommend this to a friendReview
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the laptop behaves very good! The only thing is the battery life, but there is no problem if u put the charger insode ur bag , so not a big deal
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Timur A,
Thank you for sharing your experience with the laptop, and we apologize for the battery problem you've encountered. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403002105-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
Good computer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, reliable, no problems. The display is beautiful and worth it.
I would recommend this to a friendAwesome purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is great. Grandson loves it and will work for office and gaming
I would recommend this to a friendPoor battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking, fast But another Lenovo with very pour battery life
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RJFISHER,
Thank you for sharing your feedback on the ASUS ROG Zephyrus G16 Gaming Laptop, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403002105-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
Avoid at all COSTS!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst laptop I've probably ever owned in my life. Makes Razer look amazing. From the touchpad continuously not working when I reboot the system. From the POWER issues of the device just completely turning off for no reason, to the device literally wiping itself because of user profile errors. From the momen I got this $1500 device it's been a piece of garbage. Makes me disappointed because every other thing I've bought from Asus has been great. I'll be going back to a Razer stealth blade next time or maybe try MSI.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if you are experiencing issues with this laptop. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. These issues are random and to resolve this, ensure Windows, drivers and BIOS are up to date. If these were performed to no avails, please try to perform a Cloud Recovery and install all updates after a successful recovery. For helpful tips on how to run a Cloud Recovery, visit ASUS Product Support page: https://www.asus.com/support/faq/1048106/ . If problems persist after initiating these steps, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
ASUS ROG G16 laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fast and very good bright display. I would recommend it to everyone
I would recommend this to a friendComputer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a lot of memory and I can play games do school work.
I would recommend this to a friendReturned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return and get a refund within 30 days almost to the day, not sure what happened one day just didn’t turn on, cant really give a review because i didnt have it long enough to have an opinion
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Red89,
Thank you for sharing your experience with the ASUS GU605MI Gaming Laptop. We’re sorry to hear the device stopped functioning and had to be returned. That’s not the reliability we aim to provide, and we understand the frustration.We’re glad your refund was processed successfully and your feedback will be shared with our product and technical teams to help improve future performance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2403009977-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Slim and professional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slim and professional and can also game, great bright screen
I would recommend this to a friend- Cons mentioned:Fan noise
Bad personal experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The OS corrupted after exactly 6 days since I bought it. I know that asus has high reviews but I got a desktop pc a couple years ago and two fans didn’t work and then I got this laptop and the OS corrupted.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MatthewR,
Thank you for reaching out.
We do understand your disappointment with the product and the inconvenience this may have caused if the OS was corrupted after 6 days of usage. To resolve this issue, please try to run a Cloud Recovery. For helpful tips on how to perform a Cloud Recovery, please visit our Product Support page at: https://www.asus.com/support/faq/1047855/ . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
asus review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing computer for the price. awesome graphics card
I would recommend this to a friendAmazing Gaming Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Gaming Laptop!, plays everything max settings easily.
I would recommend this to a friend- Cons mentioned:Heat
Dont ever buy it !!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst laptop I have ever seen, overheating, computer stopping to work, its brand new i bought it 1 month ago, dont buy it !!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaloliddin Y,
We sincerely apologize for the issues you're experiencing with the ASUS ROG Zephyrus G16 Laptop and for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To obtain assistance with repairing the laptop or to further investigate the problems described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404034747-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Kept Crashing
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was faulty, kept crashing in games and the tempurature was sky high. It’s a shame because the laptop itself looks great as well as the screen but it just didn’t work.
No, I would not recommend this to a friendGood Laptop for gaming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Laptop for gaming, very advanced. Def recommend
I would recommend this to a friendTERRIBLE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead after a couple of months. No abuse, sitting on llano laptop gaming cooler paid over 100$ for. Display stopped working and no way to fix. Bought April 2025, dead Septermber 2025. I usually have gaming laptops flr 4 to 5 years, went through 3 since 2012. This is the absolute worst experience ive had. The keyboard still flashes as if it wants to work. But zero display, useless.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Calvin
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if it will no longer boot up. If the laptop will not boot up or it's just black screen, do the following. Ty to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If it powers on but stays on black screen after at least 10 minutes, repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update is applied successfully. Additionally, try to disconnect the AC adapter and any external devices, and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery is charged. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty