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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 207 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are delighted by the ROG Zephyrus G16's exceptional performance and impressive build quality, including its gorgeous display. Its portability, extended battery life, and quiet operation are also appreciated. However, some customers have noted that the laptop tends to get hot during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-207 of 207 reviews
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great after removing bloatware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As long as you know that the 4090 is power-limited and you set your expectations it’s a great machine. The installed software really bogs the system down. After removing it and using Ghelper, temps dropped and FPS went up, wild how many background tasks it has stock. The display is the best part, and OLED just pops. The processor, GPU, mux switching, and memory all make gaming very good with high settings. Adding another M.2 is a breeze. Battery life in full tilt game mode is abysmal but you have to expect that. When in eco modes and not gaming battery is around 6 hours with tasking, which is plenty.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Top Off The Line Right Here!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe that this is one of, if not the best computer I have so far! I've been a Mac guy since 2009, and I love those computers, what I feel I found something a little bit better! I couldn't wait to get started using this computer, the first thing I noticed, was the striped diagonal down the front of the computer! When I turned on a computer, that striped lit up, and I thought "wow what a cool feature"! Little stuff like that gets me really excited lol. So as I went through the setup and everything, and was ready to start using the computer, and I paused to look at one of my favorite features that excites me, which is the rainbow colored backlit keyboard. I'm pretty pleased with the colors of the keyboard, I just wish I can adjust how bright I want them to be. I'm also in love with the much larger trackpad that is much larger than my other computers, and oh my God when you see the display on this machine you would definitely be blowed away! I've so far done a few conference calls and media calls on the computer, and everyone I spoke with can easily hear me, and I can easily hear them and they didn't hear all the background noise! I've been doing so much of everything else, and I still haven't had a chance to play games to see how good that is yet. With how this display looks, which is better than every single TV in my house, I can imagine how good the games are gonna look!

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation, Noise level
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Superb Gaming Laptop

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS - ROG Zephyrus G16 (2024) 16" OLED 240Hz Gaming Laptop does what I've always wanted a PC to be able to do. Give me a seamless experience with the games I enjoy playing. I play a bit of first person titles, these games are typically fast paced and require a nice steady framerate/connection. I played with my settings maxed out and came across some issues with choppiness and some lag. The software included with ROG Zephyrus is required reading. Get to know the Asus Control Panel and Armory well. This is where you'll fine tune profiles for each game. Generally you would need to change these settings in game. Asus has included software to create graphical performance profiles based on the game you're playing. This is a great feature I hadn't used before, saves a lot of time and effort when it comes to tweaking your hardware for the best settings for each game. This laptop runs really hot, the fan will make a lot of noise. Overall I've really enjoyed this product and I really look forward to playing some of the upcoming releases this year.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A Beast, in the best way

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus ROG Zephyrus is an absolute beast of a laptop. From it having a GeForce RTX 4090 graphics card to the powerful intel core 9 processor. It boasts a beautiful 16 inch oled display and it never ceases to amaze me. Appearance The latest Asus laptop does not disappoint. The look and feel of the laptop are simply amazing, it is sleek and beautiful. The most interesting addition being that of the back light. The laptop also comes equipped with a wide array of features to enhance the overall look. The most interesting thing of the bunch, being the ability to change the lighting color options on the laptop. Gaming My experience with the Asus ROG so far has primarily been with gaming and boy oh boy it doesn’t disappoint. I first started off playing Sons of the Forest and noticed that the laptop performed quite well but wasn’t able to handle the game properly unless it was plugged in. The graphics were simply amazing for such a demanding game, while having it on the highest graphics settings. I didn’t have to lower the graphics at all, and it still ran perfectly fine. Next, I played FF14 and it ran smoothly. FF14 like Sons of the forest is a relatively demanding game that can push one’s hardware to the absolute limits if not properly equipped. The Asus ROG handled the game extremely well and it was an absolute treat to hear the soundtracks through a laptop that has such a high-quality sounds system. Following that, I played some classic GameCube games on the laptop. I started off with Kirby air ride and quickly determined that I could push the graphics to the upper end for the emulator and get a solid performance. It ran fine with no issues whatsoever. Responsiveness A major plus for the Asus laptop is its responsiveness. Through using it, I was able to transition from one game to another or even to YouTube with no time at all. If I were to compare it to anything, it would be with that of the Xbox series X and how you can almost seemingly switch between games with little to know down time. Battery The battery life for the Asus rogue is similar to that of competitors. It’s not horrible, but not phenomenal, which is in line with most gaming laptops. The only time the battery life drains quickly is when playing super demanding games, such as GTA5. On the other hand, I did notice that when playing games such as Star Dew Valley, which is on the lower end, the battery held up a great deal longer. Something I noticed with this laptop is that the fan isn’t as loud as one would expect from a gaming laptop. Audio I would say that the highlight of the Asus laptop to me is 100% the audio quality. The most accurate comparison I can give to it would be the equivalent of sitting in a movie theatre. You can hear the robust audio from all angles to such a degree that it most definitely increases one’s immersion when gaming or even when watching videos from YouTube. The placement of the speakers is also a plus due to them being in noninvasive parts of the laptop. Emersion The way the laptop is set up, enables a great deal of emersion. By that, I’m referring to the display on top of the audio. As I said previously, it feels as if I am in a high-class movie theatre. The Asus laptop draws one in with its emersion, which is highly impressive for a laptop of its size. Cons The absolute only cons I have for this laptop is that it does mark up easily on the outside due to the material. Basically, I find myself having to wipe down my laptop quite often with a cloth in order to get rid of the fingerprint marks. The other con I have is the charging cord. When plugging it in the laptop, I find myself having to try to re-plug it in the “correct way” quite often due to how it is supposed to plug into the laptop. It’s not your standard laptop/desktop cord. A minor problem, but one that could be easily remedied in the end by having small labels that outline which way it should go in. Conclusion The Asus Rog Zephyrus is a staple for gaming laptops. It provides solid gaming performance, a massive array of customizability options, unparalleled sound, and a beautiful display. If I were to compare it to any of the gaming laptops I owned previously, it would be Alienware. I do, however, prefer this one due to the reasons mentioned throughout the review.

  • Rated 1 out of 5 stars

    It is not clear what the verification team wanted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted this laptop. I ordered an open box online with a discount for Black Friday. The next day I had a missed call, and I also received a voice message that there was some problem with the order and verification was needed. I tried to call that number, but I couldn’t get through. I wrote in the online chat on the Best Buy website. I described the situation. They gave me the phone number of the verification team and said that they made a case number where they described everything. Probably on the 10th try I got through to that number. I gave the case number, confirmed my phone number and email address. I could hardly understand the employee on the phone, but I still didn’t understand what the reason for the delay was and what they wanted from me. I went to the nearest Best Buy store, explained the situation. They scanned my order number and said everything was fine, the order was being sent. They said that maybe it was a scam, who knows. Today I received a notification that my order was cancelled. Now the discount on this laptop for Black Friday has miraculously disappeared. I lost a lot of time and was left without a laptop.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Iryna M,

      We're sorry to hear that your order was canceled and we apologize for the inconvenience caused. This is not the kind of experience we want our customers to have with our resellers. To further investigate this issue, we recommended contacting BestBuy customer service at 1-888-237-8289.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, email us at customerloyalty@asus.com and include the case number "N2407020984-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    Expensive Latop with problems. No online help from

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I may have gotten a defective device. I installed steam with MH wilds, DRDR, STALKER. All games are constantly stuttering. Took it to best buy and was advised to upgrade graphic drivers, asus app, and all the notification upgrades. Did that and still all of the games continue to stutter. Tried to contact ASUS tech support online but was only redirected to best buy. I have yet to call ASUS by phone but so far i have a feeling i won't be able to resolve this then. For this price i was hoping to get a more attentive response from ASUS.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Josu S,

      We regret to learn about the issues you're experiencing with the ASUS ROG Zephyrus G16 Laptop while gaming and we apologize for any inconvenience this may have caused you. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.

      To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please email us at customerloyalty@asus.com and include the case number "N2407020984-0008" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/ Asus

  • Rated 1 out of 5 stars

    laptop to expensive and not powerful enough

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you would think for the price you would get a great gaming computer especially with these specs. im here to tell you this computer will freeze just opening up steam and trying to start a game.... if your going to spend this kind of money go with MSI my last one still works after 9 years. So i returned the Asus Zephyrus for another MSI. the difference is insane.....

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Claudia B,

      We sincerely apologize for the performance issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Your feedback is greatly appreciated and will be passed to our Product Team for review.

      Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2407020984-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus