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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 198 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the ROG Zephyrus G16's OLED display, performance, and impressive build quality. Many also praise the laptop's speakers, battery life, and lightweight design, making it portable and convenient. However, some users note that the laptop can get warm during intensive gaming sessions and that the fan noise can be noticeable. The positive feedback on the display, performance, and portability outweighs the concerns about heat and fan noise for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 198 reviews
  • Rated 4 out of 5 stars

    Asus Rog

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing laptop. AI features are on point. Top quality. But, it only gets 4 stars due to the battery life not being as great as I believe it could be IMHO. Overall, great purchase for work and play.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best laptop I’ve ever owned.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is absolutely amazing. Take your good/high expectations and multiply by at least 10 and this is still better

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great performance and design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing performance and very nice design , and thin gaming laptop , one of the best for sure

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing graphics, performance, visuals, processing and everything in between

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great secondary PC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has excellent audio, video, and typing fidelity. It serves as a great back up to a full desktop device as it has an amazing display and great speakers as if it were a full desktop. The only drawback I can think of is the power draw for the 4090 is lower than compared to some competing models but it doesn't significantly lack behind on performance but it makes up for this in quality.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Competitor to the Blade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop with great performance and aesthetics. Look up GHelper if you want better temps and fan acoustics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dream laptop has come true

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remarkable computer with an incredible screen. Audio puts the sound system on the Blade 18 to shame with better mids and much better lows. Could the processor be better? Sure but with Asus pursuing a thinner profile it makes sense. Fans do run louder but honestly not much louder than any other gaming laptop of this size. Overall expensive but you are paying for the form factor and that screen. Great step forward Asus. Novabench on Performance profile: SSD Write Sequential - 4726 MB/s Random - 185 MB/s SSD Read Sequential - 6414 MB/s Random - 72 MB/s Ram Transfer Peak speed - 14420 MB/s Ram Access Latency - 98 ns

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing! I’m able to play with great graphics and fast responses. It’s very light but handles demanding softwares with ease.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It does what no other machine can do

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always been preaching to my family, who scoff at the ridiculously thick and heavy laptops I've lugged around in the past, that as soon as they make a macbook that can game, I'll be on it. Well, they made one, and I bought it, and I'm sending it back to the lab it prematurely escaped from. Now I will fully admit that this laptop is objectively the cats pajamas of thin and lights. If thin and (somewhat) light is what you need, and no amount of v-ram is ever enough, then I couldn't be more excited to show this to you. I believe, wholeheartedly, that this laptop is suitable for no one else. I love refined things, thin things, trimmed fat and unwasted space. I like minimalist designs and cold, hard alumininum. I love oleds. This ain't it. Now, I could rant about how the Core Ultra's optimizations are subpar, or that the underpowered 4090 (which is 125W, nerds) underperforms (to the shock of no one). And it does. Or I could go in on the relatively creaky chasis. I would prefer to keep it short with these topics. The 4090 is marginally better (20-25%) than a 4070 with 100+W. This is sad. I didn't even consider this when i was looking at the charts as i was so focused on seeing bigger numbers and 4090 has the biggest number when all things are equal. This was meant to replace my g18 with a 175w 4080 because it's nearly 7 pounds not including the charger. It puts out roughly 85% of the framerates of a 4080 (1600p and UWQHD). My g18 was $2100 on sale. This is sad. The core ultra is inconsistent and the chassis creaks. More importantly than all of these very overlookable things, is the use case this presents for someone. Now admittedly, the processor is about 1.5x-2x as efficient up until around 50w where it takes a sharp nosedive. So if you really want to spend 4 hours and not 2.5hrs at the coffee shop, with no charger, at a min/maxed wattage, then more power to you. Or you really need to get through 3 movies back to back on low brightness and your charger vanishes, this HAS got your back. However, aside from the incremental improvement in battery life these new ultras present, there's not much to them, especially when compared to other much more powerful processors. They underperform compared to last gen's H tier chips just as much as they beat them out in battery life. So it's not a dedicated editing laptop. If I wanted that, I'd get a much more powerful notebook with a core i9 flagship chip, or a mac with a much more efficient and furnished architecture. It's not an even remotely cost effective desktop replacement, so main gaming rig is off the table for me as i like high resolutions with high framerates. The gpu is riding a full premium price tag at a reduced performance. This already irks me but doesn't warrant a single star being taken off. I knew what i was getting myself into. What's the deal? Heat. This thing gets so hot that jeans cannot protect the leg during full power sessions. No matter, i'll put it on a surface. Now we have problem 2 with the heat. The exhaust vents are a fractions of the size of any other gaming laptop I've ever seen. The intake fans are too thin, and therefore without a laptop pad to assist, the cpu soars to the 95-100 degree range in due time. This causes throttling, ruining the experience I already resent for its underpowered GPU. On top of this, the unnecessarily constricted breathing apparatus strapped to this poor motherboard is causing a massive buildup of heat, both above the keyboard (no big deal) and on the entire bottom side (yikes). For this to be this expensive, underpowered, and almost overheating is too many flaws for one device to have. You see, I don't really recall asking for a macbook air that could game, but here we are. Thinner than a macbook pro for absolutely no one's benefit.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.

      Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2404008416-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    A Powerful Beast with a Beautiful Display (4090)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ROG Zephyrus G16 4090 (2024) is a fantastic choice for any gamer and creative professionals seeking a powerful, portable machine with a stunning display. If you have the budget and prioritize performance and visuals, this laptop is it. However, you might consider alternative options if you're more budget-conscious or need longer battery life. They make 4070 and 4080 models for the G16 (2024). At 4.30lbs and 0.59", this is a great travel companion.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Purchase overall :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no problems with this gaming laptop. It was a very good purchase. I recommend it. The only thing negative, it that the description for the GPU, on Best Buy's app, says thAt it is a Nvidia RTX 4090, but the laptop software re reports 4080.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    A wolf in sexy sheeps clothing.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase. This is a beast of a machine. Response time is practically nothing. Plus it is lightweight and well made.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beautiful, but overpriced for such low performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop looks very beautiful, however I was not impressed with the performance, the wifi speed and also the FPS was not very good. I don’t think it’s worth the price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Powerful laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great laptop...the ROG Zephyrus G16 is such a well-put-together portable package that's thin, light, and powerful. Great buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not a 5 for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product so premium. But unfortunately when I got it I travelled out of the US for work to realize that the left ctrl button is physically sticky even though it does register after a stronger press. I paid so much for this and it is kinda disappointing getting this! I waited for so long for it and since I travelled out of USA I am stuck with this not knowing what to do. Could have been an easy 5 but!

    I would recommend this to a friend
  • Pros mentioned:
    Oled display

    Rated 5 out of 5 stars

    Nice lap, wow display

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and powerful 16 inch laptop, brigth and crisp display, i think i would pewfere another usb type a instwad of the hdmi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS ROG Gaming Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gaming laptop PC rocks, the computer and video are amazing. I have put quite a few games and simulators thru the ringer on this laptop and It just asks for more. Can’t say enough about the Best Buy staff that assisted on the technical side and advice, they were well trained and very good and answering all of my questions and I had many. Thanks Best Buy for a GREAT experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made an excellent purchase, the computer was my best choice and the service at the store was perfect for my decision making. I highly recommend Best by

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Build quality, Portability
    Cons mentioned:
    Heat
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Understand what you are buying and you'll love it!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Asus G16 is simply spectacular. I’ve been gaming and creating video content on laptops for years. I’ve gone through high end custom builds and several other top of the line predecessors. The latest and greatest of a generation is always impressive, but this feels like an interesting and unique entry onto the market. This isn’t the machine for someone worried about cost, so I’m not even going to address that aspect. It took me a while to settle on how I felt about this laptop. After much consideration, I think I’ve decided that it is the best all-around laptop I’ve ever used. It’s not the best gaming laptop. It’s not the best creator laptop. But it is the best blend I have ever seen. It’s sleek, thin, and light. Easily portable with plenty of screen real-estate. The power brick is surprisingly small for something with this kind of power. Battery life is pretty good. It has a nice complement of ports. There is no number pad, but that’s not really an issue for my use case. So, let’s talk about performance. When I first started using it, I was mildly disappointed with the frame rates I was getting in game. Don’t get me wrong. This thing is a beast, but I was expecting a little bit more out of the 4090. It’s probably due to throttling the power a bit to make it work in this form factor. Again, it slayed every game I threw at it with plenty of frames, just not quite as ridiculously high as I had anticipated. Then I took a step back and thought through the design of the machine. It’s really meant to be an overall premium experience, not just a street cred frame rate generator to brag about to your nerdy friends. The screen is incredible. The contrast and color accuracy are off the charts. Watching movies, creating content, and gaming are all absolute joys. This screen is miles beyond the quality and capability of my last machine. I just kept watching video and calling my wife and son over to “look at how amazing this screen is”. There are all kinds of setting in the Armoury Crate software that let you control the colors and choose presets for different applications. It even has a preset to reduce eye strain that I use at night when doing simple productivity stuff. Then there is the audio. They are very loud, and rich, with excellent performance across all frequencies. In fact, the first thing I did was play a first-person shooter. I picked up a sniper rifle and scoped in on an enemy player. When I pulled the trigger, I literally jumped! The level and depth of the rifle shot caught me completely off guard. Excellent bass! Audio when watching movies is fantastic. Obviously, external speakers or headsets can outperform these built-ins, but you will not be disappointed with these speakers. The overall performance of the drives and processor is excellent. It’s just plain fast. It renders video incredibly fast. The read and write performance is very good. The Core Ultra is an excellent advancement in CPU technology. The wifi connectivity is stable and fast. I’m finally taking advantage of my symmetrical gig fiber. I really like the keyboard. It has enough travel to help you know you’ve pressed a button without being clunky. The track pad is huge and very smooth. It has 4 customizable hotkeys that I like. I left three of them as they are but configured the 4th to launch my favorite game at the touch of a button. Add in the Armoury Crate software that allows you to tweak a host of settings to your liking and you have the single best multipurpose laptop I’ve ever put my hands on. It’s a truly immersive experience that excels at productivity, media, content creation, and gaming, all in an easily portable package. Amazing. There isn’t a lot to not like about his laptop. If I had to get picky… It sits low to the desk, which makes me wonder about cooling. It does vent out the back, so maybe it’s OK? It does run hot. There is a lot of power there. I suspect you could warp a cheap plastic desk pad, so be careful. It seems to throttle well enough to protect itself from the excessive heat, but you aren’t going to want this thing sitting on your lap without a chiller pad. I don’t love the lighting controls overall. I find the slash lighting on the lid cheesy and annoying, but it’s easily turned off. I wish it didn’t have a proprietary charging port, but it can accept power from a high-power USB-C charger as well. At least the proprietary port can be plugged in either way just like a USB-C. Otherwise. It’s just a fantastic entry onto the high-end laptop market. I love this laptop now that I understand it a little bit better. I expect this to stay relevant for quite some time. If you’ve got the cash, and you aren’t trying to beat your buddy in a frame rate war, you will love this machine.

  • Pros mentioned:
    Build quality
    Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Warning, this thing will overheat

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First day owning this 4090 laptop I couldn’t get any games to play without it overheating and shutting off on its own. Don’t bother with one of these. I sent mine back day 1. Try a Lenovo or something that has actual airflow. The one star is for the screen and the fact that you could cook some food on the laptop with how hot it gets.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Machomanrandysavage,

      We sincerely apologize for the overheating and auto shutdown issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. We are committed to providing our customers with the highest quality products, and your feedback will be forwarded to our Product Team for review.

      Having returned the notebook, we hope that you were able to obtain a functional replacement.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2407020984-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

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