Customer Ratings & Reviews
- Model:
- GU502LV-BI7N8
- |
- SKU:
- 6403817
Customer reviews
Rating 4.5 out of 5 stars with 722 reviews
(722 customer reviews)Rating by feature
- Battery Life3.9
Rating 3.9 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus M15's performance, especially for creative work and gaming, and its superb screen quality. Many appreciate its lightweight design and the fast SSD, although some note that the battery life could be improved. While the keyboard is well-received, heat and fan noise are recurring concerns for some users.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love this Laptop. I had Surface, Mc book pro, Mc Book Air and just decided to buy a gaming laptop with a great processor and graphic card. Resolution is also a bonus. So far So good.
I would recommend this to a friendRated 5 out of 5 stars
Good all around laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally was in sure for a laptop for school but also love to game as well. I found this laptop for a great price and couldn't resist getting it. Games look smooth and with great graphics. I also able to do all my school as well on it.
I would recommend this to a friendRated 5 out of 5 stars
Loving it so far!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this computer for about three weeks, and while I haven't gotten into any heavy gaming yet, it has performed amazingly well for the light gaming and office productivity work I have used it for. The 4K UHD display is amazing!
I would recommend this to a friendRated 5 out of 5 stars
ASUS ROG laptop
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS ROG laptop is a great CAD Design tool, I like the MYASUS interactive monitoring software. I love the graphics accelerator, looking forward to long term stability and interactive personalization.
I would recommend this to a friendRated 3 out of 5 stars
Decent laptop.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With some compromise it’ll run warzone in 4K but you have to select the options that allows you to maintain 60fps by dropping resolution. Speakers on this thing sound great, better my dell G7. Overal I would’ve kept this pc but I ended up returning it because of the screen, I have an oled tv and I thought the 15” screen would’ve looked good enough but I returned it for a more expensive dell that had oled. Bottom line, if you don’t care about oled, this laptop is great.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Avuk24,
We are terribly sorry for the issues you've had with the device and for any inconvenience this may have caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Great Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sales rep was very courteous, took his time explaining things to me and seemed to care that I would be happy with the product. We went over brands & features & he scheduled a convenient installation for me.
I would recommend this to a friendRated 5 out of 5 stars
Good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great. I got it for my husband because he is a big gamer. He used it all the time. He loved it. Unfortunately I didn't get a protection plan and it broke. So I recommend you buy the plan.
I would recommend this to a friend- Cons mentioned:Battery life
Rated 3 out of 5 stars
Lots of weird issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4K screen ghosts heavily when playing games. Sleep bug drains battery. Auto dims brightness of screen, can’t turn off..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for your honest feedback, I'm sorry to hear about your issue with the battery and screen. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. You can further explain this matter to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Working great for design
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a reasonably powerful graphics laptop to run AutoCAD and other design programs, and this laptop is definitely doing the trick. It’s been responsive with no issues, and all of the design applications are snappy on it.
I would recommend this to a friendRated 5 out of 5 stars
Laptop for college
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice for my son. Starting college this fall for CS&E and needed something that will hold up for 4 yrs and handle the work load. Great option and detailed info from the sales person.
I would recommend this to a friendRated 5 out of 5 stars
Beautiful display with decent hardware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are better gaming laptops out there. However, for somebody who isn't looking to play crisis on ultra, this little machine is perfect. The witcher 3 looks stunning on high settings with its 4k display.
I would recommend this to a friendRated 2 out of 5 stars
Shame on ASUS No qualified product support techs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Happy bought this on 11/5/2020 was delivered the next day that was great. Now for the issues 1. MyAsus App has one firmware update for the keyboard that fails to install every time. 2 Windows update feature update 2004 and higher will Not install 3. Unable to get the Bios to allow to boot from a USB device. Talked to ASUS Tech Support 2 times with No help they have 100% inexperience tech support always says can i put you on hold after every question so they can go ask somebody something. Took it to Best buy Geek squad the Tech there was helpful but he was also unable to get the system to update properly. I have had good luck with ASUS in the past. But as for this I will be returning this laptop and will find another brand to suite our needs as no support and New laptop not properly updating its a crying shame on ASUS
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your experience with our customer service team and also your unit. Be assured that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff assist every customer. You can reach me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Rated 3 out of 5 stars
Dead pixels on the screen
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead pixels on the screen, proving very hard to find a charger now that I’ve lost mine Other than that it’s great I’m able to play everything
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kylecarri,
We are extremely sorry the device display screen has dead pixels and that you've lost your device charger and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team. We would be very happy to assist you.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Asus RTX 2060 Laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Asus Laptop had me by suprise. The RTX 2060 in this laptop is amazing along with all the other features. The screen is a plus with the 4K UHD. The price could not be beat.
I would recommend this to a friendRated 5 out of 5 stars
Perfect mid-point for gameplay and office use.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is the perfect mid-point for a gaming laptop and a regular use device. Handles every game I've thrown at it, and has one of the most full speaker-sytems I've heard from a laptop.
I would recommend this to a friendRated 5 out of 5 stars
ROG Zephyrus
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Straight out of the box it seems like a very great laptop, I had a computer for three years that had ok specs and got the job done very well. But this laptop is even better specs so will update as I play!
I would recommend this to a friend- Cons mentioned:Webcam
Rated 2 out of 5 stars
Too much heat in a small package
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has the potential to be a good laptop but the thermals on it are terrible. My cpu runs super hot and the fans are louder than my hairdryer. I can’t even run a simple game without being able to hear myself. In addition, this has no numpad or integrated camera. I have a mmo mouse so the numpad isn’t as crucial but the overheating is definitely a negative and would not recommend. I have to take it apart and see if redoing the thermal paste helps any.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that your unit is overheating. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from our FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Rated 5 out of 5 stars
Great laptop with Clear 4K Picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Easy to set up. Wonderful step by step instructions. Lightning fast processing. Crystal clear picture. Works very well with an external monitor. Came with a stuck key, however.
I would recommend this to a friendRated 5 out of 5 stars
Loved it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. The screen is clear, love the quiet fan mode makes me able to bring it into class without an airplane going off in the middle of the room makes the laptop very versatile
I would recommend this to a friendRated 5 out of 5 stars
4k
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really needed this mouse to help me with my new laptop. I have been able to navigate with ease. The connection is great no blemishes or hiccups. Great product. The 4k resolution is amazing
I would recommend this to a friend












