Customer Ratings & Reviews
- Model:
- GU502LV-BI7N8
- SKU:
- 6403817
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus M15's performance, especially for creative work and gaming, and its superb screen quality. Many appreciate its lightweight design and the fast SSD, although some note that the battery life could be improved. While the keyboard is well-received, heat and fan noise are recurring concerns for some users.
This summary was generated by AI based on customer reviews.
Asus Gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bough this Gaming Laptop certificated Excellent, but had a problem with White colors, on the Other side, is a very good choice.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your issue with the white colors. This is absolutely not the kind of experience we want any of our customers to have. Can you please provide us with an image? We would like to investigate this matter. Feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Severe Overheating Issue - Do Not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not come out of suspend / hibernate without a CMOS reset. While stuck in this state system will overheat. Bottom of laptop measured with IR pyrometer 160F / 70C. ASUS support no help. FIRE RISK - DO NOT BUY THIS LAPTOP.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DevNull,
Thank you for bringing this to our attention and I certainly understand your frustration. Please reach out to me at your earliest convenience and I'll sure to provide any answers and/or resolutions to your product issues as quickly as possible. You can reach me at cl-adrian@asus.com. Your case for reference is N2104054138.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Case is warped
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice computer, but the case is warped. I've been using it with a different monitor and keyboard and I just used it as a laptop to find that the case is warped. It doesn't sit flat on all four corners. The right front corner does not sit flat with the other 3. I am giving it a fair rating and would recommend it hoping this is an anomaly. disappointing. I will be contacting ASUS.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the issue you're having with this model. Please allow us to make your experience with ASUS a better. Rest assured we will have this information passed on to our development team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Disappointing ASUS product too hot and loud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic laptop but really does not perform as expected. Bought for my wife to play WOW but it only could run the game on medium settings. Even running at medium the GPU got extremely hot and the fan was very loud. Seriously louder than the TV. Witching 2 hours the fan started making a awful sound. Similar to the emergency broadcast alarms on the radio or TV.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AllanC,
I'm sorry to hear about your experience with this laptop's cooling solution. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. Based on your description, your unit almost certainly has a hardware issue. Please contact Best Buy customer service directly to arrange a return or a warranty repair. I will also forward your feedback to the Product team for review. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2104062340-0002 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Get an MSI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has some issues every so often loading and closing some of my steam games. Should've got an MSI but I cheaped out to save a buck. It still works but wouldn't buy it again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are having issues while loading/closing steam games. This is not the type of experience we want any of our customers to have. Is it that they are crashing? Have you updated all drivers/bios? You can further explain to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Poor
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like it. Ran to slow and the lights heated up the laptop to fast
No, I would not recommend this to a friend Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality. Only issue is the display is very fragile and can easily cause dead pixels.
I would recommend this to a friendDefective screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time buying certified refurbished items at Bestbuy. The laptop itself is perpefct considering the price and the configuration. Just the geek squad refurbished one is very disappointing. There's some screen damage at the bottom right corner and when the background color is black it's very obvious to see there's red dots. There's random discoloration at the edge of the screen not sure if when it got refurbished the screen got hit somewhere. Besides that the fan all of a suddent stopped working once. At first I thought the fan is just not on but after like half an hour the computer became extremely hot so I tried to restart. Immediately after I restarted the fan started to blow wind at maximum capacity because the laptop was already overheated. I'd say a brand new one might be one of these best gaming laptops out there considering the reasonable price and I do recommend especially the 4K screen with IPS touch is AMAZING. just the refurbished one was very disappointing.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Webcam
mama
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great for a TV but has no camera, or touch screen. Sucks. I would look at another product
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mamma,
We are truly sorry you're not pleased with the design of the device and for the inconvenience, this has caused you. The ROG Zephyrus M15 is for creators, streamers, and gamers, they can take their craft to new heights with the sleek ROG Zephyrus M15 and its versatile Windows 10 experience. The latest 10th Gen Intel Core i7 CPU and NVIDIA GeForce RTX 2070 GPU blaze through intensive tasks like 3D rendering, video editing, and AAA gaming, while up to 1TB of RAID 0 SSD storage accelerates load times across your entire library. Choose between an ultra-high resolution 4K display that covers 100% of the Adobe RGB color space or a 240Hz/3ms gaming panel that makes fast-paced action smooth as silk. Hi-Res ESS Sabre audio ensures richer, high-fidelity sound for your games, tunes, and streams.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Rough around the edges but works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought this, it had small distortions on the bezel for some reason. However, it works great as a computer and a gaming laptop!
I would recommend this to a friendGood products bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales clerks were hard to find. Didn’t get help choosing a laptop. Clerk didn’t add my apartment number so my packages were late and I was getting the run around trying to get my printer delivered. OnTrac called me and I explained I had two packages coming but the 1 st person didn’t note this or change anything for both just for the one and caused it to be a bigger deal than it needed to be.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lilly,
Please reach out to Best Buy support. They should be able to assist you better. For information on our products and services, please reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Underwhelming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shipping was on time. Everything was fine. Only issue is that within two weeks of having the laptop and only using it a handful of times theres now a blue horizontal line that appears on the screen. Talk to support and they said I might have to replace the display. You would expect better from something so expensive but maybe I was just the unlucky one to get the broken laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wave,
We certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, the issuse with the display or screen is random. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
This is an ok gaming pc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great gaming pc - one would have to spend 3000 for a very good gaming pc but it does the job.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
A laptop that can't do much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A so called "Gaming Laptop", that can't run basic AAA titles. CPU and GPU reach temps of 90° C/ 194° F. But don't worry! It can run MICROSOFT WORD! A laptop, but not meant for a lap unless you want to get cooked. I regret this purchase.
No, I would not recommend this to a friend - Pros mentioned:Screen quality
Dead mother board
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome 4K screen, after 1 mother motherboard died had to return
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the motherboard died, and you had to return it. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Asus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2060 imo under perform gaming laptop asus is aholder imo
No, I would not recommend this to a friendUnfortunate
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a fine computer but it was not as described by Best Buy so it was returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you had to return the unit. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Asus Rog m15
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was an ok gaming laptop. Not meant for big games
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Keng,
Thank you for taking the time to share your feedback on this model and we are terribly to hear that the device is not good for big games. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products. Happy holidays.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
ROG
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not great as expected for the money but does the work.
I would recommend this to a friendGood but a little bulky
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but a little bulky. Speed on occasion got a bit slow as well.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your notebook is very slow. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below to improve the performance. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting- https://www.asus.com/support/FAQ/1042398/