Customer Ratings & Reviews
- Model:
- GU502LV-BI7N8
- SKU:
- 6403817
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus M15's performance, especially for creative work and gaming, and its superb screen quality. Many appreciate its lightweight design and the fast SSD, although some note that the battery life could be improved. While the keyboard is well-received, heat and fan noise are recurring concerns for some users.
This summary was generated by AI based on customer reviews.
Poor quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one, within one day, developed screen issues. Easy exchange at Best Buy. Second one had a key pop off. Again, Best Buy made it easy, but this time its a Dell computer we exchanged it for.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are terribly sorry the device had screen issues and the second device had a key pop off and for the inconvenience this has caused you. his model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Do not buy.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Many games unplayable due to poor performance despite this system supposedly meeting the recommended specs. Frequent BSODs when trying to update drivers. Support is poor and only offers solutions that they say may BRICK the device and it's not their problem. Do not buy from Best Buy as their return window is incredibly short and many hardware issues take time to manifest. Stay far away.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your unit is blue screening and our customer service team, this must be frustrating. What are the steps you attempt so far? Feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Battery Is REALLY BAD
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor battery life, overall is a good laptop. i cannot complain about the speed or functionality but the battery is really bad.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Miguel,
It's unfortunate to hear about the battery life. This is not the kind of experience we want any of our customers to have. Have you tried to reduce the quantity of the running applications: Due to the application consuming memory and power, even if the application window is minimized or running in the background. This will also affect the battery life. Please attempt further steps from the FAQ below. If you need further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
- Pros mentioned:Keyboard, Performance, Screen qualityCons mentioned:Fan noise
Very powerful laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a pretty underpowered laptop for about six years, and going into college decided it was time for an upgrade. This laptop is very powerful, running games that used to give me a lot of trouble with ease. The graphics are super nice, and look extra crisp on the 4k screen, which has beautiful colors. I've seen a couple of reviews on this that complain about the fan noise, but I would expect fans on a machine running these types of programs, andd putting any sort of music or other noise in your headset makes it almost silent. Pretty high build quality, and the RGB keyboard is always a plus.
I would recommend this to a friend Super casual maybe but not gonna run the good stuf
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item. Slow, fan crazy loud. Not for me. Maybe a desktop with same specs will be better for me. CS rep in store said they were seeing a lot of returns on this item.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the issues you're having with this model. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates. This will cause the unit to run a bit hotter than normal and in turn ramp up the fan speed. We would recommend that the user check for and install all updates for all installed applications. Multiple restarts are recommended to ensure all updates are installed.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Refresh rate
Laptop not for gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for editing but it’s only 60HZ for people who buy this thinking it’s a good laptop for gaming!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sheeshappan,
We appreciate your feedback on this model. A 60Hz monitor displays up to 60 images per second. 60Hz monitor is perfect for novice gamers. For simple games like Minecraft, which are based on few moving images, 60Hz is more than enough. Adventure games like Assassin's Creed and GTA V run best on a 60HZ screen, so it really depends on the type of games you plan to run on this model.
If you wish to discuss this matter with us, please send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not worth the price.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get this laptop. The audio drivers are impossible to work around so you're not going to be able to use any mic because the built in one will override your mic. It also has spotting issues on the screen, Geek Squad fixed one spot and caused 5 others to pop up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the laptop audio driver and the screen. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. Have you returned to Best Buy? Feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was good but I quickly returned for it did not have a camera. First of who doesn’t put a camera on a laptop now. Come on
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the unit not having a camera. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any concerns about another unit, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link
to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Ok for a gamer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy recommended this over the HP. It is a good laptop, just not what I needed. I don't game and needed a touch screen with camera
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are extremely sorry you got a model that does not suit your needs and for any inconvenience this has caused you. This model is recommended for gamers. We are recommending the UX363EA-DH51T for your daily needs. ZenBook Flip 13 is the versatile and powerful all-rounder that’s your perfect business or creative partner.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Look elsewhere
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is lackluster at best. 4K totally not worth it at all. 1080p would have been better
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the screen. I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you have any technical issues, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
stay crashing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the computer crashes all the time everytime im doing something it crashes
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the unit crashing. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting- https://www.asus.com/support/FAQ/1042499/
Very disappointed not what I expected from ASUS
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this laptop for a year now and I am extremely the disappointed. The charging port intermittently works, one of the cooling fans don't work and constantly get blue/green screen lock-up (watchdog violation). System recovery does not work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the charging port, cooling fans, and it constantly locks up. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you still have the unit, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Performance, Screen qualityCons mentioned:Battery life, Fan noise
Disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a week into ownership, impressions are mostly negative but are based primarily on out of box functionality (i.e. have not tweaked configuration at all yet). If you're not within full bar radius of your wi-fi router, wi-fi capabilities are abysmal. For 300Mb service, downloads over wi-fi within same room as router averaged between 100-150Mb which I can live with. But moving upstairs the speed plummeted to an average of around 10Mb and experienced far too much signal dropping or speeds less than 1Mb, all while other (much older) devices had no noticeable decrease in download speed. Battery lifetime is on par with expectations, but power adapter is too clumsy and cumbersome to make this an effective mobile gaming (or other use) device. On the subject of gaming, display is crisp and colors are vibrant. Performance is solidly upper end of middle-ground, but comes at a cost. The fan is so loud even with low to moderate levels of graphics processing that it gets distracting even while using a noise cancelling headset because you wind up playing your game worrying and wondering when the system will crash (or explode, given how loud it is). But maybe the most frustrating thing of all is the keyboard. The backlighting is barely visible (at default levels) making key identification in dim or dark rooms difficult if not impossible, while at the same time the red LED lamp on the power button is too bright and an eyesore burning into your peripheral vision just off the lower right corner of the screen. Even the tiny little connection/activity indicator lights just under the center of the monitor screen (and also visible when the laptop is shut because of the cutout at the bottom of the panel) are bright enough to cast shadows on the ceiling in a dark room. But the worst and most frustrating experience has been how unresponsive the keys themselves are. Even typing this review probably required double hitting keys with extra force at least a dozen times or more. Expect thumbs of steel from pounding on the spacebar if you plan on doing any significant amount of typing. On the positive side, it is a good price for what seems to be a nicely performing upper-middle ground gaming laptop for non-mobile gaming if you plan to use an ethernet connection or be situated near your wi-fi router, if you can stand the fan noise, and assuming you are going to use a separate peripheral keyboard.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your detailed feedback on this model. The noise that is emitting from the computer is known as coil whine. When the electrical current is increased to a certain point, the magnetic field around the coil can cause it to vibrate, which produces the whiny sound. After a short amount of time the noise should go away as the components regulates. However, if it is that the sound is too much for you, then we would recommend that you have this device sent in for servicing.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Not worth the $1400
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good gaming laptop, framerate is very bad when playing average graphic games. Paying $1400 for a computer I would expect pretty crisp graphics even on low settings. Not with this puppy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrighan, We're sorry to hear about the unfortunate experience you're having with the notebook. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. We value your feedback and concerns as this will aid in any improvements that need to be made. If you have any further technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
CrackWhore
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful please dont buy this for the sake of your hard earned money. make sure to check out the reviews of games playing, but not from mainstream youtubers!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about your experience. If possible, you can explain this matter to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Real disappointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 days out of the box, I try to update and restart and it is dead in the water. I was really ready to love this thing, but come on!! DEAD FROM JUST SN UPDATE??
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the unit is dead, this must be frustrating. Is it unable to turn on? Have you tried a hard reset? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1014276/
0% recommended. Would work with games .
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not powerful enough for call duty war zone Cold War . This is a week gaming pc . It was so slow with all the game I was trying to play. Don’t buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gamer27shaggy,
Thank you for bringing this to our attention and I certainly understand your frustration. Try changing your video settings in-game to reflect your laptop's specifications. Please make sure you're using the latest drivers, if you not, you can update your drivers via Armory crate in your settings tab. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Your case for reference is N2105007926-0004.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Pros mentioned:Performance, Screen quality, Weight
Rog Zephyrus Gmachine that others will strive for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very Slick Machine. Keys are quick to respond to touch. Screen is to die for. Very fast screen. On performance mode it is just speeding through everything, but there is an Turbo mode, haven't tried that yet. Had not needed to. With gaming the battery was still good. Oh, very light, screen is so thing that an additional two screens that slide on the back would make a three screen set up easy and quick. Anyhow, the best machine for the money, hands down.
I would recommend this to a friend - Pros mentioned:SpeedCons mentioned:Fan noise
Must Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast laptop for gaming or working. Fan gets a little loud but that just means it’s keeping battery cool.
I would recommend this to a friend - Pros mentioned:SpeedCons mentioned:Heat
da best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works great. Does not overheat, runs fast, and looks great.
I would recommend this to a friend