Customer Ratings & Reviews
- Model:
- GU502LV-BI7N8
- |
- SKU:
- 6403817
Customer reviews
Rating 4.5 out of 5 stars with 722 reviews
(722 customer reviews)Rating by feature
- Battery Life3.9
Rating 3.9 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus M15's performance, especially for creative work and gaming, and its superb screen quality. Many appreciate its lightweight design and the fast SSD, although some note that the battery life could be improved. While the keyboard is well-received, heat and fan noise are recurring concerns for some users.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the laptop fits perfecting for my gaming and video editing needs <3
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Love it still
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this three years ago and i still love it. Havent had any issues at all. Runs great!
I would recommend this to a friend - Cons mentioned:Battery life
Rated 4 out of 5 stars
good gaming pc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great other than the fact that its battery isnt the best the graphics quality and speed is amazing
I would recommend this to a friend Rated 5 out of 5 stars
Spectacular
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I have my 1060 gaming desktop with core I7 5th generation and monitor that runs 144hz. Most of games run as close as 1080P with no issues at 50-60 frames. Now this laptop is different, yes it offers 4K, but you have to choose the resolution over graphics. Doing so, you may be able to run SOME games in 4K and Mid graphics with 60 Frames, (like Valorent) as I Tested. HOWEVER, just because I run most of my games in 1080P on my gaming desktop, comparing the graphics between the two, this Laptop is TOP NOTCH! I Tested Call of Duty Warzone, it runs on MAX settings around 40-55 Frames, but you can still play little bit with graphics so you can have better frame rate. I played other games like single player games, again the 4K is AN OPTION vs 1080P max settings. with my testing with the games as of moving from 1060 to 2060 RTX, in terms of graphics I would say it is definitely 35% better from 1060. Now if you are one of those players who don't care about 60 Frames and you can invest all in for max settings and 4K, I would say you are going have to deal with the frame drop and its will be considerably noticeable. other than that, its great laptop for the price, and yes I will upgrade the SSD, because 1Tb isn't enough.
I would recommend this to a friend- Pros mentioned:Screen qualityCons mentioned:Webcam
Rated 3 out of 5 stars
Works great but has some annoyances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is extremely easy to set up, especially if you have been using computer since the hours long windows install days. The screen is beautiful, very crisp very bright. Keyboard has a good feel, just wish there was a 10 key. That said this does have some extremely gimmicky "gamer" features such as the button that opens up some app for The Republic of Gamers, whatever that is. Also it has a splash screen for that as well. Annoyingly for changing the keyboard backlight color is some stupid app that you have to use. Instead of making it straightforward and having THAT on a button, no, you get to use some idiotic app that they put on here to make you feel like you're "creating" something. It's seriously the biggest waste of time for a non-feature and turns what would otherwise be an extremely simple task into a frustrating chore. Many features on here seriously feel gimmicky at best and are frustrating at worst. It is just trying way way too hard to be a "cool gamer laptop" when most gamers I know build their own stuff and don't buy this kind of thing anyways. If you want a nice functional laptop this is great for that. It also does not have a webcam which is odd.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Melissa1111,
I'm sorry to hear that you are unsatisfied with the Armoury Crate application. This is certainly not the kind of experience that we want any of our customers to have. I will forward your feedback on the user experience to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2012066783 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Pros mentioned:Performance
Rated 5 out of 5 stars
Long lasting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, after 3 years and still running like new.
I would recommend this to a friend Rated 5 out of 5 stars
Best representative
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal computer, Best Buy Computer representative knew exactly what I was meant to have. Still running strong today and best battery I ever had.
I would recommend this to a friend- Pros mentioned:Performance, Screen quality
Rated 5 out of 5 stars
Well made Asus!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Laptop is incredible. I was extremely please with it. This Zephyrus has run every game flawlessly, and I am surprised at the robust build quality. I have had it for 6 months and I cannot find a scratch on it.
I would recommend this to a friend Rated 4 out of 5 stars
So close, and yet... blah.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay build. But, kinda slow, and keybd stp working.
No, I would not recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Great deal for the buck.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, great for gaming! Features that are tailored to gaming.
I would recommend this to a friend Rated 5 out of 5 stars
Received as a gift the ASUS Zephyrus M15 Gaming La
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received this gaming laptop as a gift and was I immensely impressed with the features it has. I7 cpu, RTX2060 gpu and 4k video, what else can you ask for? How about 16mb ram and a 1TB SSD. Been gaming and surfing with this laptop and very happy with it,
I would recommend this to a friend- Cons mentioned:Webcam
Rated 4 out of 5 stars
Great laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased an ASUS laptop before, and have quickly become a fan of them. My only issue with this one is the lack of an internal web-cam and number pad. I'm very happy with my purchase, but I don't understand why the newer laptops took these items away.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
I love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dad ordered this for me yesterday. It was shipped out early and I got it today. I absolutely love it! I am playing the sims 4 on it and it's smooth as butter! The game is so gorgeous! No lag at all! I don't care that it doesn't have a disk drive, or a web cam. I buy digital games anyway. I highly recommend this!
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
ASUS ROG Zephyrus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this laptop for engineering class and as soon as I turned it on I noticed how much faster it was over lower end laptops. I'm glad I made the purchase and hopefully I will get a few years out of it before I have to upgrade.
I would recommend this to a friend - Cons mentioned:Fan noise, Heat
Rated 2 out of 5 stars
Doesnt hold up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this today to upgrade from a 6 year old laptop I had. Tried playing Planet Zoo on this and it cannot handle it, even on the lowest settings. In constantly lags. I am really disappointed considering the price I paid. This thing gets very hot quickly and very loud.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with ASUS notebook. Please allow us to make your experience with ASUS a better one. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates. This will cause the unit to run a bit hotter than normal and in turn ramp up the fan speed. We would recommend that the user check for and install all updates for all installed applications. Multiple restarts are recommended to ensure all updates are installed.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Rated 4 out of 5 stars
Fantastic, but a bit warm
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first foray into the gaming PC world, and got it with intentions of running some robust seismic imaging software for a course I was taking, and casual gaming. First and foremost, it ran the program I needed it to quite well despite being a bit down on the desired RAM recommendations. No problems there. The most taxing game I have ran is Borderlands 3, and I can get a solid 55-65FPS most of the time which is as much as I need. The only problem is that from what I can tell, it has a tendency to run a bit on the warm side with its sleek design—not catastrophically so, but enough where you may start to worry about the $1500 you spent. I have placed it on a cooling pad which helps disperse the ambient heat, and it seems to help a bit. Overall, I’d say it’s a great computer but I think the power you get in such a small frame is not ideal.
I would recommend this to a friend- Pros mentioned:Keyboard
Rated 5 out of 5 stars
Good PC for Good Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This PC was a lot nicer than I expected. I love the colorful keyboard. I currently have my game downloading and I will update more once I start playing. So far, so good!
I would recommend this to a friend - Pros mentioned:Keyboard
Rated 5 out of 5 stars
I love it!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this PC, it is the perfect size and the keyboard colors are awesome. Runs all the games I want and is smooth.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
great for gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great gaming laptop, and very smooth running for all the games i play. Setup was easy and software for gaming very intuitive.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Great Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally some speed - I work with Adobe Premier and edit a lot of video from multiple platforms - renders great!
I would recommend this to a friend












