Customer Ratings & Reviews
- Model:
- GU502LV-BI7N8
- SKU:
- 6403817
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus M15's performance, especially for creative work and gaming, and its superb screen quality. Many appreciate its lightweight design and the fast SSD, although some note that the battery life could be improved. While the keyboard is well-received, heat and fan noise are recurring concerns for some users.
This summary was generated by AI based on customer reviews.
Don't Buy OPEN BOX from Best BUY! ALL DAMAGE!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is selling damage computers open box. Its the second I got in two days. Yesterday I bought one Dell - G7 15.6" 4K Gaming Laptop - OLED with problems and turning off the display. I went to the Aventura-FL store and they didn't gave me one new. The opened box was gone. I payed a little more ang got an ASUS ROG M15 4K (still open box) and came with damage in the screen. When the light is black many red and blue points appear on the screen. The computer is great but came with this problem. I don't recommend anyone to buy an open box from Best Buy. I lost many hours of my time 2 days in a roll. I want a new computer without problems or I will sue BestBuy. Horrible service. Please dont play with people time.
No, I would not recommend this to a friendStuck Pixels
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with this laptop is horrible. I purchased it with confidence as an open box (fair), turns out it has alot of stuck pixels and im very dissapointed. I did some research and tried to troubleshoot with some information online, but did not help. so sad that the technicians at best buy did a very lousy job inspecting the laptop before putting back on shelfs. im returning this laptop asap and getting my money back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are extremely sorry the device has dead pixels on the screen and for the inconvenience, this has caused you. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we send them out to the stores worldwide. ASUS provides a warranty for the unit in order to fix or repair any isolated factory escape defect. This information will be passed on to our development team.
We truly appreciate your feedback. If you need any assistance, please don't hesitate to contact us via email: customerloyalty@asus.com and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support