Customer Ratings & Reviews
- Model:
- RT-AX82U
- SKU:
- 6428132
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Range
Wifi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, does what we need it to do. I recommend this .
I would recommend this to a friend router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good router for gaming and streaming services
I would recommend this to a friendGreat bang for the buck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very good router, and has fixed all of my issues with spectrum’s routers. Some people gave it bad reviews but I think it has to do with their provider and they always blame the routers for their bad service.
I would recommend this to a friendSolid Router!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upfraded older Nighthawk and tried mesh system that absolutely failed. Had a few speed/signal glitches for first cpl days but seems to be working great now w/ 30 to 35 connected devices
I would recommend this to a friendBetter Router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really loving this router. Our old router wasn't doing the job and sometimes will have connection issues. Since we switched to this one, we noticed that our internet is much faster and more reliable.
I would recommend this to a friend- Cons mentioned:Connection
Do not buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse wifi router I have ever bought. Stopped working in less than a yr. I am going back to netgear
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark N,
We're sorry to hear that the router stopped working. This is not the kind of experience we want our customers to have with any ASUS products. Please allow us to make your experience with ASUS a better one. Since your unit is a Best Buy Exclusive model, you can simply visit your Best Buy location for repairs under our manufacturer warranty. Please rest assured that if you are unable to gain resolution when contacting Best Buy, we will be glad to provide further assistance in getting your unit repaired.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2012021798-0031" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Update router for WPA3
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good as long as you don’t mind buying all new gear. Anything I have that is over 3 years old will not meet it’s WPA3 protocols. Not what I hoped for. Of coarse I could spend hundreds more having Geeksquad come to my house. Lesson learned. Don’t buy unless your equipment is new.
I would recommend this to a friendGreat Router!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing router with an intuitive interface! Much better than the Netgear Nighthawk I had. In case anyone was wondering, WiFi 6 is backwards compatible :)
I would recommend this to a frienda better router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.way better than my netgear router. i had a new netgear, lasted about 4 months and died. got this ASUS and 1) it's way easier to configure 2) has more configuration features 3) easier to update and 4) more reliable.
I would recommend this to a friendBest router I've used.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best router I've ever used. I had a mesh system with two nodes that worked ok. This router is way better and I have a ton of devices, including multiple game systems connected.
I would recommend this to a friendEasy setup and configuration.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The online purchasing process was easy. My router was ready in sealed original mfg box. A simple pkugin and configuration was an eady step by step. i would recommend ASUS router.
I would recommend this to a friendGreat Gaming Rounter.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great gaming router. Had been having issues with some netgear routers and decided to give Asus a try. Has worked so great since then. Looks cool as well if you like that RGB gamer look.
I would recommend this to a friend- Pros mentioned:Range
Good Range, Very poor reliability
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this router for one week now and the radios will randomly stop working. Sometimes the 2.4 radio will stop working/broadcasting, which most of my things are connected. The 5.8 will just stop working or cut out while playing a game online. I've tried using the default (out the box) settings and also tweaking the settings. Nothing seems to work. When it does work, the range is very good, I had a Google Wifi mesh (3 node) set up in a 3k sqft + garage (100 ft away) and this router seems to have the same amout of range as the G Wifi.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about the poor connection, this must be frustrating. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030608/
Troubleshooting 2 - https://www.asus.com/support/FAQ/1030641/
Super easy to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the Asus-RT-AX82U AX 5400 Dual-Band WiFi 6 Router for my office. The set up was super easy with the App. The range was a little disappointing...but...it covers our office at work.
I would recommend this to a friendLowers ping. Great range.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best router ive bought. The gaming port and settings have lowered my ping by 20ms using the free apartment internet. I like the customization to prioritize what each device is for
I would recommend this to a friendJp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this router. It fits every one of my needs. The fact that you can turn off the lights makes it ideal because I have it set up in the room. You won’t be disappointed 10/10 would recommend.
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged this in and hooked up all my devices they had no problems finding the router and connecting to it, when it gets warmer I'll check the range when I am on my patio.
I would recommend this to a friendGet it before they run out
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's at least 100 bucks cheaper than any other router with the same features . Port forwarding was so simple . 2.4 and 5 ghz configuration is a cinch . Not to mention all the gaming options this router has .
I would recommend this to a friendOutstanding router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than my Netgear. Love the built in security features. Also the phone interface makes it really easy to use and monitor you internet traffic.
I would recommend this to a friendASUS RT-AX82U
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After upgrading firmware, zero issues. Wifi is stable. Only negative is this is not currently supported by Merlin firmware.
I would recommend this to a friend