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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2693 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 2,693 reviews
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    BYEBYE ASUS

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Design was amazing but support and everything else was bad First had issues setting it up; called asus and they said the router is defective when it took me some manually playing around to make it work. The range was horrible l, at times was being disconnected , my ring doorbell had a poor connection. Added a mesh adapter which didn’t help much / finally got rid of asus… unfriendly foreign people while speaking with them they didn’t understand/told me incorrect information — didn’t give me much of an impression of this company

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Chrykjec,

      We're sorry to hear about the unfortunate experience you had with connection on this model as well as the issue you had with our support team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.

      Thank you for choosing ASUS.
      Best Regards,
      Joan
      ASUS Customer Loyalty US Support

      [Troubleshooting] Wi-Fi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/ Asus

  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides good range of coverage for our 2 story 2700 square foot home, extending to the backyard.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Requirements

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router, make sure your modem and internet plan goes up to 800 mbps or it’ll be useless

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once i switch to this router i had no issues with it and its fast and very effective

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described, no issues since date of purchase

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    New router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router works great. It fills the voids in our home and help creates new adventures.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace an aging Nighthawk r7000 and I'm not disappointed!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router, works for my gaming peripherals and fast setup

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 4 out of 5 stars

    Asus router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace my older router (2 yrs old). It has better range and is a bit faster than its predecessor. I have had it for 3 weeks and did not have many issues with the installation and none with its operation so far. It's a dual band wi-fi6 so it was an upgrade from what I had. It was on sale and I had a credit so the price was not bad. I gave it 4 stars instead of 5 not for its performance but due to the cost of continuing to upgrade very couple of years. Today's electronics can nickel and dime you to death

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    One the best Routers available

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router very easy to set up. Well also support the needs of steaming and online gaming with a quality internet service

    I would recommend this to a friend
  • Cons mentioned:
    Connection, Lag

    Rated 3 out of 5 stars

    Its okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its okay not as good as i expected for as much as it cost have connection problems with some devices and didnt help game lag or ping

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product…..easy setup! I would buy again. It also lights up a dark room.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Router for gamers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job good easy setting with the mobil app

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this router! So easy to use and is fast. The app is simple to use.

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Good router for the price.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super good router. Zero lag from gaming and streaming goes to super high quality

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Been setup for a little over a week with not issues. Setup was pretty easy as well.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    SETUP AND GO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick Setup and GO! It was a breeze to configure and make all my IoTs start working on my network!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    router

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast and looks like a cyborg robot behind my tv. works great

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Way better than Spectrum.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently moved into a Spectrum service area. Their internet service has a lot of problems, but the worst is how they handle their routers. Usually I don't mind renting routers from my service provider, it keeps me up to date with technology without having to spend mountains of cash for my own equipment. That changed with Spectrum. You can't just log into a Spectrum router. Oh no. You log into an app, exclusively from your phone, through the internet. That's a massive security risk on its own, but the app is beyond basic, and when I had problems setting up a Chromecast I gave up and bought this Asus router instead. The Asus Router is simple and easy to setup. It lacks wall mounting holes, but is otherwise a nice box. Wi-Fi 6 is a good thing to have, and I certainly can't complain about the massive range I get on my Wi-Fi network now. I debated this over mesh routers but ultimately went this way because of the gaming port and the optional aimesh technology. I haven't had any Wi-Fi related problems with this router on my network, and I honestly have no real complaints. It's pricey but it works. The best thing I can say about it is that I haven't had to touch it once since setting it up, which is fantastic. Recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    very nice surprise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doubled our speed. did not expect this much of a boost to our internet speed. had bee waiting for the speed bump promised by provider. did not realize was router problem

    I would recommend this to a friend