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Customer reviews

Rating 4.7 out of 5 stars with 2693 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the RT-AX82U AX5400 Dual-Band Wi-Fi 6 Router for its speed, performance, ease of use, and range. Many appreciate its simple setup, extensive coverage, and strong signal strength, with some highlighting its suitability for gaming and its appealing design. While some users reported connection issues, others praised the router for its lack of lag and buffering. A few customers felt the price was somewhat elevated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 2,693 reviews
  • Rated 1 out of 5 stars

    Stopped Working after a month

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only owned this router for a month, and now the signal doesn't reach further than immediately in front of the router. Warranty process is terrible in that if they can'tf fix it over the phone, they escalate you to the next stage and won't call you for 2 business days. My partner and I work from home and will now be without internet for at least two days because they could care less. Buy a different brans. Most other brands replace their products with no questions.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Dale H,

      We sincerely apologize for the connectivity issue you're facing with the router and for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.

      We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2502028881-0001" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Beast router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dude! This thing is the beez neez! I can get wifi all the way from my house to my neighbors house. Ive never had to reset it other than when i moved. I am well beyond satisfied with the quailty of this router.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only bought it for the gaming mode, brought better ping

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    if your on the fence buy it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some really bad wifi and i thought it was simply the company but i quickly learned it was my setup hooked this up went from 30 mbps to 800mbps and when gaming i can focus the wifi to my consoles

    I would recommend this to a friend
  • Pros mentioned:
    Setup
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Awesome router!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome router, very easy setup. Only drawback is price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this router for my son for gaming and it’s great. He loves it. I no longer have to deal with the are you on the WiFi question. Best purchase this year.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Access Point easy to set up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to use as Wifi Access Point, system made it pretty easy to do overall. Good performance thus far, have purchased 4 of them (retail outlet use), and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great gaming router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend this gaming router. It brings the speeds that is needed while gaming and has a mobile boost for gaming as well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my internet service and can’t complain at this time. Will have to wait a little longer for full review. But is an awesome product so far.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Excellent router with great range and stability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this router has been flawless. Just in a couple of months it's had a couple firmware updates. No disconnects from any of the devices in my house. Great range compared to the netgear I had before this. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Excellent performer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had much trouble after initial configuration with getting some devices to pair, but now they all have and performance is excellent. Don't have any WiFi 6 devices so turned that off (due to previous pairing problems). IDK if that mattered or not, didn't turn it back on (yet).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great product from ASUS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased this router as an upgrade with WiFi 6 capability. It’s has worked great so far. The companion app is great as well, helping me keep an eye on the bandwidth and devices on the network.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router! Delivers my wifi speeds consistently. It replaced netgear 2 in 1 unit, combined with a motorola modem and speeds are not just consistent but very fast as well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A great mid-range router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have both an RT-AX86u and RT-AX82u with the 86 being the internet router and the 82 being an access point connected via gig ethernet and the wifi speeds for the 82 are excellent easily on par with the 86 in my home.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really improves the speed especially when there is someone at home who loves gaming. Now my speed is double what it used to be. Not a single thing to regret. Great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, works great! Recommended for those looking to have powerful fast wifi. Your internet speed should at least be 1000x1000 to see the difference this makes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing router. I really enjoy the fact that it has specific settings for gaming. This has 100% improved my online gaming experience

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Its pretty good..

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because of all the good reviews on its range performance, plus it looks awesome. After getting it setup and running it through a few tests on range & speed. The range was the same as my Spectrum router and was only slightly faster in performance so I returned it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS - RT-AX82U AX5400 Dual-Band WiFi 6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS - RT-AX82U AX5400 Dual-Band WiFi 6 Gaming Router with Life time internet Security works well can reach the entire 2,500 sq ft of house. Great upgrade from an out dated Netgear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now I have strong signal upstairs my room. No more disconnections every seconds and calling of my service provider. This ASU router was all I needed and it’s by the best and has solved my internet connections problem

    I would recommend this to a friend