Customer Ratings & Reviews
- Model:
- RT-AX86S
- SKU:
- 6475653
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers value the RT-AX86S AX5700 Dual-Band Wi-Fi 6 Gaming Router for its high performance, impressive range, and ease of setup and use. Many appreciate the strong signal and extensive coverage it provides, resulting in a consistently smooth online experience. While some users reported occasional connectivity challenges, the positive feedback on performance and ease of use significantly outweighs these concerns. The router's affordability is also frequently praised.
This summary was generated by AI based on customer reviews.
Very excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for my house and work very well. this product the best
I would recommend this to a friendrouter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only buy ASUS routers for my customers as they provide VPN access as well
I would recommend this to a friendWifi upgrade!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing wifi performance! Best router I’ve ever had!
I would recommend this to a friendI do recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the range of the signal is amazing , I'm really impressed
I would recommend this to a friendGreat Computer for internet and office work. Woul
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Computer for internet and office work. Would recommend!!
I would recommend this to a friendRouter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although it was a bit hard to install, it's been working well
I would recommend this to a friendok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it okayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy
I would recommend this to a friendGood Router
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great router, loving it so far. No dropouts out yet.
I would recommend this to a friend2nd best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to settle on this since the 86U was not available.
I would recommend this to a friendDecent router for small area coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent router for the price. Setup is super easy, user interface is excellent, just wish it had better range. If using it in a small-medium sized single story home or apartment it would be a great choice.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ricky,
We're sorry to hear that your router's range does not meet your expectations. All our products go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Have you tried disabling the smart connect feature in the Wireless -> General Tab?
For more information send us an email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2206027860-0007) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
SteveS
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coverage was no better than my Netgear Spyder router. I needed additional coverage, but the ASUS was no help. I returned the Asus router. I purchased a Linksys mesh system which was easy to install and had much better cover.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SteveS,
I'm sorry to hear that you returned the router because it didn't meet your expectation. We’re normally known for our exceptional products, I will pass this over to our product team for further improvements. If you have any concerns about another, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bad warranty support, apparently not reliable.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within 3 months. Warranty is handled through best buy, who is impossible to deal with. Maybe worth it if you buy through another website and get proper warranty service.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StephenW,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2112008809-0014) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Saskeia,
ASUS Customer Loyalty US Support
- Cons mentioned:Connection
Horrible product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor, and don't buy this router. Like others have said, this router won't stay connected for any length of time at all. I've had two other Asus routers that worked flawlessly, so I'm not sure how Asus screwed this up so bad. There is a model up from this, and it would be the one you'd want. Stay away from this like the plague
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
Certainly, we understand your disappointment with the connection dropping. This is not the kind of experience we want our customers to have. Have you updated the firmware and relocated the router? Please attempt the steps from the FAQ below. For further troubleshooting, please reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to offer a quick resolution to your case. Your feedback is vital as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
How to improve reception of wireless signals(reduce wireless interference) - https://www.asus.com/support/FAQ/1030608/
[Troubleshooting] Wi-Fi signal is often disconnected - https://www.asus.com/support/FAQ/1030641/
Doesn’t work at all
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power light turns on but the wifi and other lights are off. I tried to setup this router using both wifi and hardwired ethernet. Both don’t work. The wifi would not come on at all. The ethernet lights blink a few times and disappears. I tried resetting the router. I went through the troubleshooting steps. Nothing works. It could be a bad unit but I’m very disappointed because I had high hopes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marcus,
It's unfortunate to hear that the WIFI failed to turn on. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. Have you tried to use a different power outlet? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030643/
Junk
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in September now it will not work or find network put my old router and it work fine
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JonathanG,
We are sorry to hear about the poor experience you have been having with your ASUS router. This is definitely not the norm and is not the kind of experience we want our customers to have with any of our products. Please follow the steps in the FAQs linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2112008809-0017" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
How to update the firmware of your router to the latest version ? (ASUSWRT): https://www.asus.com/support/FAQ/1008000/
Failed Internet access through router: https://www.asus.com/support/FAQ/1030645/
not happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasted 2 1/2 hours trying to set this up just to find the cat5 cable they send with router was junk!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nnglenn,
I'm sorry to hear about your experience setting up the router. Did it fail to connect? Is it able to turn on? I'm happy to investigate this matter with you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept getting disconnected during game. Had to reboot several times. Not user friendly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear iDaN1213,
We are sorry to hear about the connection issues you are having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
FAQ
[Troubleshooting] WiFi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/
Worst wifi router ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drops wifi signal and resets at radom multiple times per day… stay away from this 1
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mvg420,
We are sorry to hear about the connection issues you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1030641/
New Router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially it worked great!!! I had good clean signal in the house and anywhere around the densely wooded property even right along a path of power lines some 300 feet from the house. THEN IT DIED. KAPUT! Lasted 2 weeks. Exchanged for another one, a U model not an S, that is still working.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lawmen,
We do undestand the inconvenience if the router and a replacement unit stop working.
If this is related to your interner service or connection, please verify if the PC or device connecting to the router is working properly and it is within range to the router. Also, check if the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP(Internet Service Porvider) internet service or connection is working properly or stable.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Get the RT-AX86U instead
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the less powerful version of this router. The one you want is going to be the RT-AX86U.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shane,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2206027860-0004) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support