Customer Ratings & Reviews
- Model:
- RT-AX86S
- SKU:
- 6475653
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers value the RT-AX86S AX5700 Dual-Band Wi-Fi 6 Gaming Router for its high performance, impressive range, and ease of setup and use. Many appreciate the strong signal and extensive coverage it provides, resulting in a consistently smooth online experience. While some users reported occasional connectivity challenges, the positive feedback on performance and ease of use significantly outweighs these concerns. The router's affordability is also frequently praised.
This summary was generated by AI based on customer reviews.
Was alright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it was was both in one and I didn't have to waste money on Other stuff just for it to work
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BLRRGR14,
Thank you so much for the feedback, I'm sorry to hear about the issue of not getting it to work. You can explain any technical concerns to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Ok purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok so far. Dropped wifi a few time but i have noticed a speed increase
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you are having Wi-Fi dropouts. This is not the quallity expected from Asus. Please allow us to make your experience with ASUS a better one. Have you tried updating your firmware to the latest version? Please follow the steps in the FAQ below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2206027860-0006) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030641/#:~:text=When%20your%20wireless%20device%20is,the%20Wi%2DFi%20is%20disconnected.
Trash product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 30 mins and then continuously turns off
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TravisA,
We're sorry to hear about the power issues you are having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1030643/
Always upgrade equal to or greater than
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good product but do not work well with the AX6100
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear ReyRain,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. Have you tried updating the firmware? Please follow the steps in the FAQ below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2206027860-0002) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1008000/
Too many issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced a Google Wifi Mesh system with this router. Big mistake. I have been constantly having issues with this router dropping the internet connection even with a working connection from ISP.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shark,
I'm sorry to hear that the connection is constantly dropping. This is not the kind of experience we want our customers to have. Have you tried to relocate the router and update the firmware? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1030641/
DISSAPOINTED IN ASUS
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DIFFICULT TO INSTALL; RANGE NOT AS PROMISED; TOOK SEVERAL TRIES BEFORE IT KIND OF WORKS
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LARRY,
We're sorry to hear about the issues you're having with the range on this model. Please allow us to make your experience with ASUS a better one. Please attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1030641/
ASUS - RT-AX86S AX5700 Dual-Band Wi-Fi 6 Gaming Ro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps on crashing and needs to firm update or product is dud of router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear jkmmn,
We're sorry to hear that your router is crashing. Please allow us to make your experince with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1030645/
Wasted time and money... Bad Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had and setup a lot of routers. Stay away from this one. It constantly drops internet and wifi connections and hasn't worked right since I got it. Seems to have some cool features but lacks the basic functionality of getting you connected and keeping it that way.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RickyG,
It's unfortunate to hear about your experience with connection dropping. This is not the kind of experience we want any of our customers to have. Have you upgraded the firmware? Please attempt the steps from the FAQ below to improve your WIFI reception. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/in/support/FAQ/1030641/
Troubleshooting 2 - https://www.asus.com/support/FAQ/1030608/
Only worked for 5 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at first and steadily went down hill and all of a sudden quit working all together. Lasted 5 months. Would never buy again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MattG,
We're sorry to hear about the issues you're having with router not working. Please allow us to make your experince with ASUS a better one. Can you please provide us with more information on the issue you're having? Is it that your router is not powering on anymore? We would recommend recommend that you attempt the steps below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: asus.com/support/FAQ/1000925/
Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.96% memory utilization right out of the box. Customer support was horrible. I returned the router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AnthonyD,
We're sorry to hear about the issue you had with the memory utilization and the troubles you had with our customer support team. If you wish to discuss this matter with us, please feel free to send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work. Set it up. Worked for a day. All of a sudden it stopped putting out internet.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dylan,
We're sorry to hear about the issue you're having with the connection on this mode. Please allow us to make your experience with ASUS a btter one. We would recommend that you ensure that you're running the latest firmware version. Also, we would recommend that you follow the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Troubleshooting] Wi-Fi signal is often disconnected: https://www.asus.com/support/FAQ/1030641/
Asus Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor wifi range. I returned it to BestBuy. Asus needs a new software for this router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andy,
We do understand your disappointment and the inconvenience this may have caused if you are experiencing weak WIFI range.
Certainly, the router will enhance WIFI range and boost speed. To resolve the issue, please verify if the computer accessing the router is working properly and is within range to an established wireless router or access point and internet service is working properly. Also, please verify if the comuter is running with the most current system update.
Should you need further assistance with the router, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
router set
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to setup, good signal strength, easy connection.
I would recommend this to a friend- Pros mentioned:Performance
Gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good had no problems after a month of gaming
I would recommend this to a friend Decent router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a temp replacement while my rog ax6000 was being RMA’d. its a solid router. Unfortunately, i cant place this in the center of my house, but rather at ine end in the basement and it manages to punch through lots of walls to get to my driveway. This would be a great router for most homes 1500 sq ft Or so. Less gamery aesthetic and better web gui. May actually decide to keep this one and use it as an aimesh node.
I would recommend this to a friendPretty impressive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good loved it , set up with a bit annoying but it went well, no real issues
I would recommend this to a friend- Pros mentioned:Performance
Froze up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked it was good. Lasted less than a week. Completely froze up. Couldn't even get the factory reset to work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thyme,
We do understand the incovenience this may have caused.
To successfully reset the router, you need to use a pin to press and hold down the reset switch for several seconds to do a hardware reset. Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You had what I wanted, I ordered it, and picked it up and it was what I ordered, basically just normal business.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear user502756,
We understand you received the Router RT AX86S right on time . We are pleased to hear that you are happy with your ASUS product . We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number " N2206027860-0009 " for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support