Customer Ratings & Reviews
- Model:
- RT-AX86U Pro
- SKU:
- 10909670
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.7 out of 5 stars
- Signal Strength
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the RT-AX86U Pro AX5700 Dual-Band Wi-Fi 6 Router for its phenomenal speed, ease of use, and expected performance. Many appreciate the excellent range, easy setup, and perfect coverage it provides. While some users experienced issues with the router, others have noted zero lag while playing online video games.
This summary was generated by AI based on customer reviews.
Already broken <1 year
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in May, broken by December. We tried everything under the sun and it won’t work. It doesn’t even show up in WiFi to connect to.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shellbelle,
We're sorry to hear that the router stopped working and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate this problem or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306029073-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Ehh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great wouldn’t really recommend it to anyone
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Leonardo,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a reliable router that meets daily networking and cloud base computing needs. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Fail
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started to fail after just 3 months of very light use. No gaming in our home and just two adults. Won’t purchase another asus product again!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Raul S,
We're sorry to hear that the router is failing and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
To further investigate the problem you're experiencing with the router or to obtain assistance with getting it repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306029073-0016" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No customer service the site was down to finish the set up
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Messssn3333,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the router, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Consider shopping elsewhere.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very frustrating experience purchasing this router. Neither online chat nor in store customer service was able to help. Will not shop here again, sad as I once stopped my weekly.
I would recommend this to a friendBroke after couple of weeks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for 3 weeks and woke up this morning to a dead router. Soft and hard resets both failed. It’s now an expensive paperweight.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael P,
We sincerely apologize for the issues you've faced with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Please allow us to make your experience with ASUS a better one. To troubleshoot the power issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306029073-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1050634/
JUNK
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months the router has quit working. JUNK!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cindy C,
We're sorry to hear that the RT-AX86U Pro Router stopped working and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To investigate this problem further or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306029073-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
bad defective product. disconnects devices
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.defective model. this router will disconnect most 2.4ghz devices after a few days. only recourse is to constantly reboot router. no firmware fixes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry you're having connectivity issues with the router. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.
Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue. If the issue persists, we recommend contacting the place of purchase for an exchange if you are still within the window.
We do stand behind our product and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2306029073-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1030641/
Router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace my old router that buffered a lot, but this one buffers just as much and its in a small room. Also it can be a pain to setup
No, I would not recommend this to a friend- Pros mentioned:Range, Speed
Buy This Router!! Better Yet Buy Two!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the pro version of the Asus 86S/U lineup meaning it has more memory and processors than the 86S. When you buy 2 of these you can set one up as an AP access point or AiMesh to extend the range serious distances and increase speed of devices further away or seperated by walls and floors. In the VPN Fusion section, create multiple VPN connections with your VPNs ovpn config files and assign devices like TVs and laptops to whichever connection you want. In addition to hiding your traffic from your ISP and trackers, you can stop seeing woke commercials on Youtube by changing your location to Hungary or any country that doesn't push forced diversity and social engineering i.e not US UK France Germany. You will most likely need to use a US based VPN connection for US Netflix etc. For advanced users you can load the Merlin custom firmware in place of Asus and do what advanced users do. If you are just a basic user, setup is very easy. Just name all your networks, setup STRONG passwords and enable your firewall. Disable UpnP also.
I would recommend this to a friend - Pros mentioned:Ease of use
ASUS - AX5700 Dual-Band Wi-Fi 6 Router - Black
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Provides a strong signal. Fast response times. Easy to install.
I would recommend this to a friend - Pros mentioned:Performance, Range
Brian’s Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to connect and set up. Great performance and range.
I would recommend this to a friend - Pros mentioned:Ease of use
Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and good signal. App works as intended.
I would recommend this to a friend Sony Tv Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had such an amazing experience at the southpoint Durham location. I was in the hunt for a new TV and had narrowed down to 3 choices. One of the tv options i had in mind didnt have a demo running. While i was looking at the TV, a very friendly blue shirt saw my plight and quickly helped turn the demo on. From there i was able to use their knowledge to better direct my decision as well. Once i was checking out i counted 4 seperate instances of verifying i had everything to ensure i had what i needed for my product - HDMI cables, mounting hardware, assistance with setup or delivery, and even a reccomendation of what to watch! What a solid team. I never had to hunt for help. Will be back and will be telling my friends to come to this location!
I would recommend this to a friend- Pros mentioned:Ease of use
This is the one to buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup on this router was very easy and had better documentation as compared to a different notorious brand. There was no shady connection site and no shady monthly fee involved. This thing just works!
I would recommend this to a friend - Pros mentioned:Ease of use
Quest Pro Access Point
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm using this as a Quest Pro Access Point. Seems to work great. Easy set up. The wifi speed is consistent. I was using another router but this was an improvement.
I would recommend this to a friend - Pros mentioned:Range
New Asus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This works great. Range is like double of our other Asus router which we liked as well. This was straight forward to set up and is working great.
I would recommend this to a friend - Pros mentioned:Ease of use
Quick Setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The router came rather quickly and was really quick and easy to setup. Had my new router/network up and online in less than 5 minutes.
I would recommend this to a friend - Pros mentioned:Ease of use
Asus router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what i wanted. Easy to install just plug in everything and it should work.
I would recommend this to a friend - Pros mentioned:Setup
Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, signal excellent, setup was easy.!
I would recommend this to a friend
